E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Need payed money (M fins) Open
I had pay the money ***** on **th of February of this year for amazon easy store +mera adhigaar.after that the sales executive didn't attend our call. I tried to contact so many times but there is no response.then I dropped this plan for star...
Oct 14, 2022 by A. Fahitha banu
Flipkart not refunding me for a defective product (Flipkart) Open
I purchased a TV from Flipkart in January **** with * year warranty. The TV developed issues in August **** and I requested for repair or replacement. Flipkart sent a technician for repair but the technician placed a replacement request as the ...
Oct 14, 2022 by Sumit Kar
Replacement Rejected (Boat) Open
They arranged pick up for the product to be replaced , the pickup completed successfully after carefully verification of product by delivery boy, But after few days boat company sends me image of my headphone broken into two and tells me that...
Oct 14, 2022 by Prince Thakur
Sale Of Defective Electronics Product and Denial Of Return Replacment (Shopyvision com) Open
Dear Voxya, I purchased a Vooc USB Cable for my Real me XT Phone from Shopyvision.com Order #****** was placed on September **, **** and was Delivered On Saturday **th of September ****.{Attached Invoice of Purchase} I Unboxed the produ...
Oct 13, 2022 by Kanakeswaran Periyasamy
My cabinets are damaged He did the cleaning with scotch Brite My whole cabinets are destroyed and it (Urban Company Mumbai) Open
Urban company's professional destroyed my whole cabinets. He cleaned with scotch Brite even my staff have told him to not do . But he didn't listen and cleaned with scotch Brite . Now the whole scratches are there in cabinets ply . Its totally...
Oct 13, 2022 by Mansi Sengupta
Nobroker com misplaced double bed and damaged vehicle (Nobroker com) Open
Got household shifted from Noida to Bengaluru which took ** days as against promised * to ** days and upon arrival, one bed box of a double bed is missing and the two wheeler had scratches all over the vehicle and since last ** days there has n...
Oct 13, 2022 by Jatin Kumar Karan
Defective product (Flipkart Iphone) Open
Dear sir, We purchased I iPhone ** mini on - **-**-****, I received the mobile on **-**-****, and we used the received mobile for * days, after * days the mobile tower problem detected the mobile tower not working so I went to apple mobile serv...
Oct 13, 2022 by DHIVAKAR T
Scammed money for fake package (Telegram / channel / carding station) Open
After i commented on his channel that is Mrwhosetheboss he replied that i won some kind of prize of shortlisted winners and contact on telegram that is @Mrwhosetheboss321. After giving him neccessary details and payment he asked for custom dut...
Oct 13, 2022 by Vishnu Rajput
Refund related (VLEBAZZAR IN) Open
I have received a wrong product from vle bazaar shopping online site they were suppose to send me the mobile model mi max old model instead of mi mix * .. this is again fraud done with me. kindly accept my *nd compliant against Vle bazaar and h...
Oct 13, 2022 by santosh vishnu gadkari
Pending payment from Trekveda https trekveda com (Trekveda ) Open
#Trekveda took cab services of jageshwar travels in the month of june **** and did not pay the full amont, **k was pending. Jageshwar travels believed google listing and thought they are genuine and waited for a month but later when they went t...
Oct 13, 2022 by Dhirendra Pant
Got Cheated by Escort Service Agent (Locanto) Open
On */**/**** I booked for Full Night Sex Service two days early. They asked me to pay Rs.***/- towards Booking Amount. I transferred the amount. The Total Service Charge agreed was Rs.****/- On **/**/**** I contacted the Agent and asked for t...
Oct 13, 2022 by Kochera Appachu Somaiah
Product not delivered (Flipkart) Open
I ordered a product on September **th, **** on the Flipkart platform .The product keeps on delaying the delivery date. Initially, they said October *st was the first delivery date, then they changed to October *th, and now it has changed to Oct...
Oct 13, 2022 by Thudum Swamy
Wrong Product Delivered (Flipkart) Open
I ordered Philips juicer from Flipkart on **th September, on *th October the product was delivered, I wasn't present to receive the delivery. I got mixer grinder instead of juicer (whose mrp is much less than the amount I paid). On the same day...
Oct 13, 2022 by Ritvik Arya
Dunzo Partial and wrong order received (Dunzo) Open
I had ordered pasta and basil from a store using dunzo. The pasta was missing from the order and they gave us parsely instead of basil. As a receipt they have only sent an image of packaged goods, with no way to verify what was inside the packa...
Oct 12, 2022 by Shlok
Myntra is not accepting my return request i got the damaged product i want return but they are not a (Myntra India) Open
Hello sir/ madam, I'm manasa S and i placed an order in myntra .. The product is philips HP****/** selfie silkPro care hair straightener .. I got the product on **/**/**** but the product was slightly damaged.. I want return please provide me r...
Oct 12, 2022 by Manasa Kushi
Misguided by Agoda (Agoda) Open
We have Booked Central Room, Gangtok, through Agoda from *th October to *th October ****: Booking ID Booking ID *********. The Hotel and the facilities as mentioned on the Agoda Website is nohow matching the actual hotel placed in Gangtok. ...
Oct 12, 2022 by Mrinmoy Banerjee
Missing product (Amazon.in) Open
Name- Reena Maurya Order no:-***-*******-******* Transaction id:-T**********************(Phone pay app)**-**-** Date of purchase :-**-**-** Mobile Number or Email id registered with company:-********** OR reenamaurya***@gmail.com Amount...
Oct 12, 2022 by Rahul Thakur
Package not delivered (ECOM EXPRESS AND FLIPKART) Open
I ordered one item on *nd of October'** from flipkart and that item was hand over to Ecom Express courier Service to deliver. I then got a sms on *th Oct,**** that the product is out for delivery. No one came to deliver and not a single call I ...
Oct 12, 2022 by Md Shakil Akhtar
Amount deducted but product not received (shopelse in) Open
Hi there accidentally found a website named shopelse.in, this website is selling toys on very low cost I just tried with a small amount to check this is real or not, after payment I found that website is fake and only meant to scam people. I wa...
Oct 12, 2022 by Saif Aziz
Missing product order 7 product but received only 2 (Amazon) Open
Product missing and i am very long time wait and company response is a not a replacement and refund i am explain but not help me ignore me company please help me i request please my product refund initiated i request i trust voxya please help m...
Oct 11, 2022 by Rahul Thakur
Faulty watch delivered by myntra (Daniel Klein) Closed
I have ordered a Daniel Klein watch from myntra on **th July **** and I received it on *st August **** but due to covid I didn't unpacked my package for the next ** hours. I unpacked it on *rd August **** i.e on monday and I saw it was not wor...
Aug 15, 2020 by Binay Kumar Sharma
Low quality product (SareeGo.com) Closed
I have received a saree which was different from what was ordered .Hence I wanted to return the delivered item.The material and border was different from what was shown in the site.The quality of the material was also very poor. Plz someone hel...
Aug 15, 2020 by Rajani
Package not delivered (mm bulk) Closed
I booked * hoodies from mm bulk and it is not delivered they debited money from my account...
Aug 15, 2020 by Ashik
No Confirmation recieved yet (House of lehengas) Closed
I have order pack of * suit today dated **th August **** order no HOL************ but no Confirmation recieved yet. I have drafted mail to info.houseoflehengas@gmail.com and also tried call customer care at +** ********** but no valid contact n...
Aug 15, 2020 by Saloni Dalvi
Late delivery poor food quality terrible customer service (Pizza Hut) Closed
I made a pizza, garlic bread , pepsi combo order and my order came after **-** mins. It was cold, soggy and not consumable. I called the complaint number * times. On all occasions, they told me that i will be receiving a call from some supervis...
Aug 15, 2020 by Prasanna shelar
Non delivery of product (mobylstore) Closed
ON **th may,**** i found an advertisment in my facebook id :Muhammad Manasir Hussain, from the ID: mobylstore and placed an order and received the following confirmation mail which the same was attached:- mobylstore.com ORDER MS**** Thank y...
Aug 15, 2020 by manasir hussain
Recieved wrong product (Boldhangers) Closed
I want to refund money or Exchange my product valuable for my money...
Aug 15, 2020 by Sai ramani
Refund not received (Ajio) Closed
I am complaining because i have order a product from ajio with order ID #FL********** and i have returned the product nicely with all labels and tags on **/**/****. The return ID is #RT********. But i haven't received my refund yet. The status ...
Aug 15, 2020 by Silpa Joseph
Order declined but money got deducted (Jiomart) Closed
I ordered some groceries from Jiomart, my money got Deducted but order declined. After that I called to many toll-free numbers, nobody had an idea about Jiomart services. One executive said there is no customer care support for Jiomart, you ne...
Aug 15, 2020 by Jasmeen Nagpal
Money deducted but order declined and no refund (Jiomart) Closed
I was trying to place order today morning on jiomart but due unresponsive of website and technical problem from Jio's side, money got deducted from my side but order status was declined and no refund provided. i want full refund....
Aug 15, 2020 by Rahul
Nor is the parcel given on time neither is she refunding the money (Stylish_drapes) Closed
I ordered a lehanga on **th of august **** and on a condition that I will recieve the order by **th of August **** . Now on **th of August when I asked about the order she is refusing to it and is saying that she wont send me order ...
Aug 15, 2020 by Varinda Markan
Money debited but shows order not placed (Jiomart) Closed
Booked an order in jiomart app in the morning. Money hot debited from account, but after it says no order found....
Aug 15, 2020 by Jyothi
Unfair cancellation charges (Zomati) Closed
I cancelled order because what I had ordered was not available and still cancellation charges levied...
Aug 15, 2020 by Geetanjali
Refund not credited (Flipkart) Closed
I have purchased Vu cinema Tv in Flipkart on *th july.Due to Screen Bleeding Issue I have returned the Tv.They said that the refund is initiated on ** July.But no money is credited to my account I called Flipkart customer care they said to cont...
Aug 15, 2020 by Behera Sudarshan
Online commerce fraud (Store Of Bufani) Closed
I had ordered a lehenga from a facebook page. I got the order delivered on *th August, ****. I had paid Rs. *,*** cash on delivery via Google pay. They had clearly mentioned that its easy to return policy. Lehenga which I received is of very po...
Aug 15, 2020 by SAPNA SINGAL
Package not delivered (Sundar Saree) Closed
I ordered a kanchivaram saree from this website on August *th **** for Rs.***, but I have not heard since then. There was no message or email sent with the shipping details, order number. The website was sundarsaree.in/***********....
Aug 15, 2020 by Anjaneyalu
ASUS LAPTOP MALFUNCTIONED TWICE STAFF MISBEHAVIOUR (Asus India) Closed
*. Invoice No. **** DATED ** JULY **** *. REPLACED ON ** JULY **** *. LAPTOP MALFUNCTIONING ISSUE (REPLACED UNIT)ON *TH AUGUST *. SUBMITTED TO SERVICE CENTER ON *TH AUGUST I bought asus laptop model m***ia at Rs.***** and the product st...
Aug 15, 2020 by Paramjit Singh
Package not delivered (Comboweardeal com) Closed
I ordered two set of lehangas from comboweardeal com on **th July. But ,I haven't received my parcel yet .And even the website is not reachable now .They didn't send any mail or acknowledgement after ordering .So,I really need your help to refu...
Aug 15, 2020 by Sounderavalli Gokulakrishnan
FRAUDSTERS (www clubinstyle com) Closed
I have ordered some jeans and shoes on the **th July and since then this fake website Clubinstyle.com in the name of Carbon Enterprise is not delivering the products not replying to emails as they have not shared contact info on website. Guys ...
Aug 15, 2020 by Fazal Khan
Received defective item they are not given refund (Amazon Online Shoping) Closed
Hi I purchased x mate camera in Amazon online shop . I will not check the camera probably .and then I will is that cam have audio issue . Only video will recording, audio will not , I try to customer service Amazon to explain my problem . pleas...
Aug 15, 2020 by Battu jagadeesh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's