E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
E commerce fraud (storeforgamers in) Open
I ordered a gaming Keyboard from storeforgamers.in of worth RS****.** When I went to DTDC to collect my parcel, DTDC said its a document, I am surprised how a keyboard should come under a document envelope, so I refused to accept the delivery o...
Oct 18, 2022 by Adnan Sayyed
Issue with Replacement of Phone (Flipkart) Open
I am a defence officer, I had recently ordered and iPhone ** from Flipkart, They sent me the phone but it was scratched on the bezels, after that I tried to get a replacement but they didn’t acknowledge it at all, then after almost ** calls I...
Oct 17, 2022 by Shubh Malhotra
My Money has been deducted from Amazon pay but not yet credited to FamPay account (Fampay) Open
I sent money from my Amazon pay wallet to my FamPay account UPI at ** October, ****. At Amazon pay wallet money has been deducted and payment showing as successful. But money isn't received in my FamPay account yet....
Oct 17, 2022 by Jit Debnath
Online Learning fee paid for Portal is down (Lido Learning) Open
Through my credit card I have paid INR *****.** on **-**-**** for my daughter online learning fee. I am paying to citi bank with **% interest. Now the lido is shut down. I request to recover the amount with interest....
Oct 17, 2022 by Jeyakumar Arumugam
Return pick up failed multiple times (Myntra.com) Open
*. On **-**-**** i bought House of pataudi shoe from Myntra.com *. On **-**-**** delivery failed due to unknown reason *.On **-**-**** product delivered but same day i lodged a exchange request due to quality issue. *.On **-**-**** the deliv...
Oct 17, 2022 by subhasis bose
FRAUD TRANSECTION FROM MY ACCOUNT (Shine com recruiter Com) Open
I RECIEVED CALL FROM SHINE .COM AND THEY ASK MINIAMOUNT FOR THERE SERVICES ON **/OCT/**. THEY SEND ONE LINK ON WHTS UP. WHEN I WAS PAYING ***** DETEECTED FROM MY ACCOUNT. WHEN I ASK HEM FOR REFUND THEY HAVENT SEND ...
Oct 17, 2022 by Brijendra Singh
No update on order number (Shadowfax) Open
There has been no update on the order number SF*********PIC. It has been showing same status since ** October. Shadowfax number is not reachable. I Sent them mail but no response...
Oct 17, 2022 by saurab
Money got deducted from my credit card and order not placed nor i have received any refund of my amu (Nike) Open
I was purchasing a Nike dunk high up, so added the shoes and made a payment through my credit card, the payment was successful and the money got deducted from my account but to my horror, I did not receive any confirmation male nor there was an...
Oct 17, 2022 by Vishwajeet Singh
Money debited frm account not resive on wallet (Astropay ) Open
I deposit **** inr money debited frm my bank account not resive in astropay wallet on ** sep **** i m trying to mail them they gave me only one reson we transfer your case to relevent team then no replay frm them ** days is complete no action t...
Oct 17, 2022 by Anshvir
Defective Damaged Product Delivered (Flipkart) Open
I ordered Apple iPhone** (Green, *** GB) from Flipkart during their Big Billion Day sale on **-Sep-****. I received the product on **-Sep-****. The product was damaged/defective physically - there were clearly visible scratches on the top left ...
Oct 16, 2022 by Himanshu Kishore
Amount gets deducted after my unsubscribtion (Justdial) Open
.Their sales person Callie’s me a lot of time till ihad not taken any subscription from them after that they don’t even not take your call . I had purchased subscription for monthly payment and till that I didn't get any client . I had ca...
Oct 16, 2022 by JEYALAKSHMI
Missellng refund not initiated despite several emails and commitments from Customer Service Represen (Byjus) Open
Byjus sales representative mis-sold me this course by blatantly lying. I discontinued the course on the day of the Parents orientation. There was several delay tactics the Sales team used to delay cancellation. Finally received an email from...
Oct 16, 2022 by Loyal Clive
Photoshoot not provided by SS FASHION GROUP (SS FASHION GRPUP) Open
On **th april **** for SS fashion group with GST no **EIZPR****K*Z* fashion shoot I paid money into two payments of ****/- and ***/- INR seperately through paytm for the photoshoot with ankita dave. They said shoot will happen after a month a...
Oct 16, 2022 by RAAM VIGNESH MV
Two Units of Low Quality Furniture and No After Sales Service (Pepperfry) Open
Pepperfry was the company from which I bought a wardrobe directly online and a study table with storage via Amazon. In the very first days, the wood started bloating and losing shape in places. Paint was peeling by itself. I contacted customerc...
Oct 16, 2022 by Surya P Nair
Fraud Outstation Ola Ride (Ola Cab ) Open
This is with reference to the subject cited outstation ride reference number. The concerned driver - Mukesh Singh (Mobile +** ***** *****) exhibited fraudulent intentions to manipulate the total distance covered and collected more money. Thi...
Oct 16, 2022 by Priyadarshi Nayak
Rude and unethical behaviour (Us Polo) Open
I visited the store with my family on **/**/** the staff over there MR CHINTAN SOLANKI and the other lady staff told us that we do not have trying policy for clothing and they told us that first we have to finalise item for billing then only we...
Oct 15, 2022 by Kapil karia
Meesho refund amount (Meesho) Open
My refund amount is not credited to my account. Meesho customer care is not responding correctly first time they said it will credit in * days. After that, you have issue with phonepe. When I said that I have transaction id then they told me th...
Oct 15, 2022 by Vindhya
Refund from Simplilearn (Simplilearn Com) Open
My name is Vipin, and I was looking for a course to upgrade my skills and get a job with better salary. I enquired a course from Simplilearn. After putting the details on their website, I got a call from the sales person Named Pooja and she sug...
Oct 15, 2022 by Vipin Soni
Tamal Boutique Refusal of Refund (Tamal Boutique ) Open
I purchased two sarees from https://www.tamalboutique.com. They had * Day free return advertised on the website. So I went ahead with the purchase. But the detailed refund policy link was not working. When I got the two sarees, they did not m...
Oct 15, 2022 by A Paul
Return and refund (Flipkart) Open
Order ID - OD****************** Order ID - OD****************** Order ID - OD****************** These are the order I’d’s of the orders I want to return. I had ordered multiple orders(total * orders) during FK big billion days sale out o...
Oct 15, 2022 by Monika
It s been months since I ordered I haven t received the package (mm bulk) Closed
This is really unfair,I wonder how many have got fooled by this fraud shopping, I request you to help us with this, we really didn't expect this...
Aug 17, 2020 by Pooja reddy
Package not delivered (Label Suit) Closed
I have ordered a churidar set from label suit on * August ****.but I don't get any information or tracking details about the item...
Aug 17, 2020 by Subi sam
Neither product nor advance deposit is refunded (BROTHERS FOOTPRINT MUMBAI NEW DELHI) Closed
I placed an order on brotherfootprint.com on ** july of amount Rs.****. I have not received the product nor the refund. I have tried to contact the company multiple times yet there is no reply from their side. ...
Aug 17, 2020 by Ashwini Verma
Product missing (Shopclues com online shopping co ) Closed
Hello I ordered * products from shopclues but I only got only *.now I want my refund or replacement if possible please help me in this matter...
Aug 17, 2020 by Mohammad kasim
Package not delivered (Jiosaree com ) Closed
I paid online via Mahifab and the package has not yet been delivered so please help me return my payment. ...
Aug 17, 2020 by Mousam Kumari
Defective Product Delivery of Bed by Steller (Twenty First Century Technoproducts Pvt Ltd) Closed
Defective bed received from stellar, they have taken back the product but not ready to pay the refund amount. ...
Aug 17, 2020 by Datta Tandale
Stalking sending honeytrap girl cctv link n threatening via spiritism (pramod k sharma ) Closed
i was trolled via gym girls cctv link of gym by facebook staff .they even sent call girl below my flat to force me into a relationship with a girl kaberi aggrawal to work me for eskon ..as someone confided them that i realised sth called self ....
Aug 16, 2020 by pksharma
Produvt not delivered (Myshopify Com) Closed
I have orderedmini laptop from projector cart my shopify.com but the product was mever delivered and money debited.I need refund of my money. I am putting the sms i recieved. Hi Sukanta , thanks for your purchase of Rs. *,***.** from PROJ...
Aug 16, 2020 by Sukanta Bhattacharjee
Package not deleverd (99rpm.com) Closed
I am order a bike spare part but don't get any delivery where's my order item.....********* tracking no. Don't show any track location ...
Aug 16, 2020 by Rakesh kumar
Package not delivered (Ajio Shopping App) Closed
I placed an order on **july for a shirt from ajio that was supposed to be delivered on **th July. Till today it is showing out for delivery but no one has attempted to deliver the order. Number of complaints have been mailed to ajio but they o...
Aug 16, 2020 by Priya gupta
Fake rejected order and delay in refund (Club Factory App) Closed
I ordered earphone on June **....but it got fake rejected in July and is sent back... And till now I haven't received the order or my refund...
Aug 16, 2020 by Raziya Parween
Package not delivered (Liveyourownlifestyle) Closed
I had ordered resistance band pro set. Also paid for this item through online. But still didn't get any confirmation or order travking details about the package. And also i mailed * times but no reply has come from them. This is fraud company i...
Aug 16, 2020 by Deepak Lobo
Order (Ben Enterprises women s Tshirts and hoodies) Closed
I have order hoddie ,from late * days I'm sending mail but I'm not getting any feedback nor any mail or msg. I want my order or refund my money....
Aug 16, 2020 by Sakshi warade
Amount deducted from account but order declined after 30 min (Jio mart) Closed
I had made order of **** rs from jio mart on August **.the mode of payment was google pay (prepaid). The amount was deducted from my account but it was showing confirmation pending in my jio mart account after ** min it got declined and Massa...
Aug 16, 2020 by Charmi Bhanushali
Refund not initiated for cancelled order by jio Mart (Jio mart) Closed
Order number:-*****************M Mode of payment:Zeta Sodexo Total amount:****.** Payment date: **th July **** Registered mobile number: ********** Transaction number:************...
Aug 16, 2020 by Bhavik Maniar
Quickr bazzar Regarding for refund amount (Individual) Closed
I ordered a fridge on quickr on ** Aug **** and I was paid totally Rs.**** for fridge on ** Aug ****. The quickr representative said to me we will deliver to you within * to * days but still item is not dispatch so that I want to cancel my orde...
Aug 16, 2020 by Dinesh N
Money deducted but Order not placed Jiomart (Jiomart) Closed
I have placed an order in Jiomart and paid using Google pay on **-Aug-**** at **:** pm an amount of Rs. ***.**, but I haven't received any message or email confirmation.The upi transaction Id is ************...
Aug 16, 2020 by Yasmine shaik
Not delivered my product (Fini fox fashion ) Closed
It has been more than month and yet I don't received my product. I've ordered and paid on that time by goggle pay. Literally scam ...
Aug 16, 2020 by Rohit
Online payment is successful but order is declined (Jiomart) Closed
I placed my order on ** August **** and my online payment is successful but my order gets declined....
Aug 16, 2020 by Amit Pant
Refused to repair replace mobile device under warranty (Samsung) Closed
This set had display issues, and samsung service center Ganesh Electricals Patiala replaced its display and delivered handset to me on **th july. But again, display faced same issue on **/**/**** and i visited your authorised service center Ga...
Aug 16, 2020 by khushdeep
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's