E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Received damaged and duplicate product Not accepting return (Ajio) Open
I have ordered a Ray Ban Sunglass from Ajio, I have received the product with numerous scratches and dents. It seems like the quality is substandard and seems like a duplicate one. The tag attached is like some random printout and not original....
Nov 04, 2022 by Athira ajit
Bad quality products and no refund received (Label Suit) Open
Hi, I had ordered some products during COVID in **** on cash on delivery. I had received only a partial order, when I realized that the quality of product was pathetic. The image shown doesn't even match to the actual product at all. Hence I re...
Nov 04, 2022 by Prachi Mittal
Item and accessories both was missing from the package (Amazon) Open
Name- Aquib Farooque Order no:-***-*******-******* Transaction id:-emi Date of delivery: **/**/**** Mobile Number or Email id registered with company:-********** OR mdaquibfarooque@gmail.com Amount Paid:-***** Sir/ madam Hi mera naam Aqu...
Nov 04, 2022 by Aquib Farooque
Order not delivered (amazon in online shopping) Open
Dear Sir, I am Dr Rajiv Kumar Mishra, **/M ordered many products but I haven’t received the three below-mentioned products and amazon is showing they delivered them. Here I want to submit that when I had this issue for the first time related...
Nov 03, 2022 by Rajiv kumar mishra
Refund replacement not provided (RELIANCE DIGITAL ) Open
Hisense tv I bought from reliance digital had an issue with display. As the TV was under warranty I raised a service request with reliance digital. Technician visited and confirmed the issue and said panel was damaged, TV needs to be replaced. ...
Nov 03, 2022 by Pushkar Matkari
My cibil is not updated for 10 loans 2000 each in total I have paid alll my dues with intrest to Mp (Mpokket) Open
My cibil is not updated for ** loans, **** each, ***** in total I have paid alll my dues with intrest to Mpokket they are unable to reach, not responding my multiple emails and my cibil still shows these loans as unpaid I have all proofs of pa...
Nov 03, 2022 by Monish Salim Mithani
Received wrong retuern (Tizard) Open
I sent the gown, I have got top and pant in return I have come full wrong...
Nov 03, 2022 by Dipak Dharjiya
Online shopping Fraud (Lady boss couture) Open
I have placed one order from Lady boss couture on *st September,****.. The lady who runs this named Gunjan Singh demanded advance payment of ****INR the cost of dress with stitching & shipping.. but I convinced her that I’ll pay **%of amount...
Nov 03, 2022 by Nimisha
Refund not received (Amazon) Open
Hi sir, I ordered the Mokobara Trolley bag with Amazon but nobody came to pick up the product. ** times Amazon support team created the return for me and one month was complete but I was still helpless and now Amazon declined to give me a refu...
Nov 02, 2022 by om prakash
Furniture not delivered and harassment from the owner (Mobel India Pvt Ltd) Open
We have paid an advance of Rs. * Lakh for custom furniture as well as paint job of our room. It's been almost * months and now they want us to pay the balance before the delivery of the goods. Additionally, we have been completely harassed by t...
Nov 02, 2022 by Arpit Choudhury
Missing Item not being Sent from Seller (Naturally Awesome Foodware) Open
I have Purchased few Bronze Cookware from Online Seller (Nutrion.in). While taking delivery of shipment #************* and #************* (Delhivery) i couldn’t find the Product (Nutrion Pure Bronze ** " Skillet/Frying pan) worth **** + GS...
Nov 02, 2022 by Rajkishor Prasad
Money not refunded for returned product (Ajio) Open
Money not refunded for returned ladies kurta purchased online through AJIO website . product has been returned on **th October. Ajio is claiming that they return the money in my icici bank account on **th October itself but that is not the cas...
Nov 02, 2022 by Ruchi Agarwal
Rude Agent who did not solve my query (Zomato) Open
The agent abruptly ends the chat without giving me a resolution and even though I was still chatting. After this a senior gets on call with me and says sir you have just waited for **mins for the order to be cancelled we cannot help you and aga...
Nov 01, 2022 by Rishab S
Package not delivered (Amazon) Open
I ordered I-phone ** dated on **th Oct'** order no. is # ***-*******-******* via Amazon , delivery expecting date was **th OCT on **th OCT at *.**AM i received message of out of delivery but product not delivered on EOD i did complain thro...
Nov 01, 2022 by sudhanshu kaushik
Package not delivered but Myntra claims that they delivered and they don t have any proof of deliver (Myntra) Open
The item Nike Women Blue Melange Solid Regular Fit Mid-Rise Dri-Fit Tempo Running Shorts - Rs. **** (Didn't receive), HSN number : ********, The order number is : *******-*******-******* , has not been received. the item showed in myntra websi...
Nov 01, 2022 by Bhavana Gorle
Damage TV delivered (OnePlus) Open
I have purchased it from official OnePlus website and they delivered Damage TV. Now they are saying that our technician is saying that customer self unboxing....
Nov 01, 2022 by Arpit Singh
DIwali Gift Delivered late (Winni ) Open
on ** nd Oct **** I had ordered ( Order id ************) a diwali gift ( containing sweets & nuts ) for Smt rita Halder Flat no M *** Jalvau vihar,m sector **, noida , UP ******. As per the order acknowledgement the item was to be delivered o...
Nov 01, 2022 by Gautam Chakraborty
Refund not issued (Colive Bangalore) Open
I have paid booking amount of **** to Colive for booking a PG near Christ University, Bangalore through online. And they send me some details of a PG that was okay for me. But when I enquired about that PG as per the given location by them, the...
Nov 01, 2022 by Sivalakshmi K A
Repair not done for a mobile under protection plan (OnePlus) Open
I had purchased a screen protection plan for my OnePlus Nord * device at the time of purchase on **th Oct'**. On **th sept'** when my screen was damaged, not only did OnePlus retail and service centre personnel misguide me about the service ava...
Oct 31, 2022 by Anuradha Nair
Myntra delivered wrong item and refused to refund (Myntra) Open
I received pair of used shoes from the wrong company in a sealed Myntra bag from the delivery partner, the same day I raised the issue along with pictures, which also got approved by Myntra but the delivery partner refused to collect it, follow...
Oct 30, 2022 by Garima Mann
Books (Prachin aur madhyakalin bharat Bharat ki rajvayastha Bharat ki antrik suraksha aur bhari chunautivan ) Closed
I have purchased books from flipkart . and i did online payment to flipkart .after * hours flipkart cancelled my order and flipkart not given my refund...
Aug 18, 2020 by Ankit sharma
Package not delivered (Beautifubab) Closed
I have ordered neckpiece on ** July ****. With online payment. But still not received my product. Written * times email also but no response from.them....
Aug 18, 2020 by Surekha gupta
Package not delivered (Eteesstore) Closed
fake website.. I have ordered but not getting any response or not received the order..no customer care no is also there....
Aug 18, 2020 by Subhanu Dutta
Order not delivered but money has been cut from my account (Boldhangers com ) Closed
I ordered a gown from boldhangers.com almost ** days ago, but it still hasn't delivered my product. There not even replying to my mails and they did not provide any other contact details other than email id which they are not even replying. I n...
Aug 18, 2020 by Hima bindu
Resistance band and 360 degree charging cable not received (Live Own Style LYOS) Closed
I have ordered resistance band and *** degree charging cable ** days ago and I haven't recieved my order yet... Plz help me to get refund......
Aug 18, 2020 by Gaurav
Package not delivered (Bulk mm official ) Closed
I didn't get my order . It was written like they will notify when order get shipped and till now I didn't receive any messages related to it. I want my money back....
Aug 18, 2020 by Jibty mathew
Default water purifier (Eureka Forbes Aquaguard ) Closed
I recently logged a complaint with Eureka regarding the vibration produced by the machine whenever we use it. The complaint number was:**********. The engineer came and he repaired the machine, but again I am facing the same issue within a week...
Aug 18, 2020 by Priya Pawar
Product is worest (GShock) Closed
It's worest watch....you shown on site g shock but it's came dummy...I need to refund my money...
Aug 18, 2020 by Raju muddam
Product delivered wrongly (Delightful Gourmet Private Limited) Closed
I ordered * kg of chicken meat ( *** gms x * packets) , they delivered one packet of chicken and one packet of fish . I raised this issue with their customer service ,they agreed to deliver the exact product and asked me to return this wrongly ...
Aug 18, 2020 by Adarsh s s
Samsung phone not repaired under warranty (Samsung) Closed
I bought a phone Samsung M**s phone on **th September **** and within one year my phone stop working suddenly on **th August ****. I called customer services and told them that it is under warranty the advised me to went to customer service ce...
Aug 18, 2020 by Akanksha Bhanot
Package not delivered (Mm Bulk online shopping) Closed
I ordered a hoodie of rs ***/- with delivery charge of ** rs on **/*/****.on **/*/**** they call me and ask my upi pin n others details, I refuse d, they said OK. But on **/ */**** my account deduct is rs ****/- around ** ...
Aug 18, 2020 by Vanshika Bansal
Package not delivered (Instyehere com) Closed
I ordered some of the products from instylehere but its been more than ** days but i have not received my order yet. If i am visiting their website its not available. Please try to resolve my concern ASAP...
Aug 18, 2020 by Khushbu Jain
FRAUD FOR SENDING MY ORDER (BOAT Bluetooth Headphones Orignal) Closed
THE FASHION *HUB COMPANY CALL ME AND TO ME MY NAME IS SELECTED FOR FREE GIFT BUT FOR THIS U HAVE TO PURCHASE ONE ITME AMOUNT RS.-***/ - AND I PURCHASED BOAT Bluetooth Headphones - Orignal OF AMOUNT RS-**** AND AFTER MAKING PAYMENT THEY SAID UR ...
Aug 18, 2020 by SUMAN CHAUHAN
I ve got the wrong parcel This site is fake (Boldhangers com ) Closed
I've got the wrong order. Plz refund my money please ...
Aug 18, 2020 by Shreya Jaiswal
Packing with Bidi inside the packet (Ondoor concepts pvt ltd) Closed
These people are sending bidi (tobacco) inside the packet and also threatening to return it back. Please be aware of buying anything from ondoor as we dont know what the hell deliver inside the packet. I have packed packet and bidi is inside i...
Aug 18, 2020 by Mayank Gupta
Wrong and faulty item delivered against the order of Kospet Hope Smart Watch (limitedcharges com) Closed
Actually I ordered Smart watch Kospet Hope *G Smart Watch Android *.* Bluetooth *.** Inch Touch Screen *GB+ **GB IP** Waterproof MT**** *.*MP ** hrs @ Rs.*** and the same was delivered on **.**.****. But the item specified in the Add, which I...
Aug 18, 2020 by Rajesh R Pillai
I ordered face mask ten in number and paid 349 rupees on of June 2020 and still neither received th (zapvi in) Closed
I haven't received my order yet even done payment on *rd June **** ...
Aug 18, 2020 by Suraiya Parveen
Return products were picked up by 12 augst 2020 of retrun id and ( ) Closed
Ajio - My return products were picked up on ** august **** or return I'd RT******** and RT******** by boy with phon no **********. But in my ajio ap till date ie ** August, it is showing that it will be pickup by ** august.I have already given ...
Aug 18, 2020 by Bhawya chaudhary
Items not delivered (Myflowerapp com) Closed
A bouquet and cake was ordered on **th August with special instructions to deliver those by **th August - Nothing got delivered, and they are showing order as complete. Now they are not replying to queries even. They spoiled the moment and now ...
Aug 18, 2020 by abhiranjan sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's