D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
Set top box freezes in every 10 seconds (Independent Tv) Open
The set top box shows video for approximately ** seconds and then freezes for about ** seconds. The same issue is there with every channel. The customer service number is either unreachable or disconnects after about ** minutes on hold. Please ...
May 07, 2019 by Vineet Sardana
TV channels getting stuck (Independent Tv) Open
Channels re break down for every * minute. We can't see the TV even for ** minutes. We want to refund my amount and take back the set-top box. ...
May 07, 2019 by BANDI Lalith Kumar
Cable operator not providing proper service (J.j Associate) Open
At the time of payment my cable operator dance on the head. Moreover, he is not giving service at all from the last three days. The cable network is hopeless. If he doesn't get his payment on time he blocks our cable network. But after giving ...
May 05, 2019 by Radhika patwa
Not giving correct response (Videocon Dth Services) Open
Before the ** days, the connection is not available. We made calls to customer care Videocon DTH from ** days but they are not responding correctly. The technician didn't come till now we are very disappointed....
May 05, 2019 by Madhuri
Services not provided (Siti Cable Network) Open
Ref: Card No: ************ I am a subscriber of Siti Cable Network and having an above-mentioned card. I am regularly paying charges for free channels & selected package. But I am facing regular interruption in signals approx. ** days in a mon...
May 05, 2019 by Sanjay Chaudhary
Taken money without service (Airtel DTH) Open
Cable connection is not being provided for one month but the money got cut off daily. After giving the complaint, a technician named Harish has come and fixed it and collected *** Rs. But within two days we lost the cable connection again. As p...
May 05, 2019 by Jagruthi Divakaruni
Connection re installation issue (Videocon D2h) Open
I had raised a request for the reinstallation of my d*h connection as I have relocated within the same area. It has already been ** days since I raised the request but still, the reinstallation is not done despite registering multiple complaint...
May 05, 2019 by Tejaswi Chandra
Channels got deactivated (Videocon Dth Services) Open
I recently shifted to a new location and requested for Videocon d*h transfer. So I called to customer care service and they have told me *** will be the chargeable amount for it. I agreed requested to raise the ticket. After a week service engi...
May 02, 2019 by Yuvaraj Mani
Complaint against cable operator (Radiant Cable) Open
After several reminders, he is not filling our required channel form. He is running services illegally. His behaviour is also not good. Please look into this matter urgently. The contact details of cable connection service provider are as under...
May 01, 2019 by Monil Gohil
Cheating done with me (Zee5) Open
I had bought a zee* subscription for *** Rs for watching premium shows on the app on **th March ****. But since then, I am unable to view premium content and it is again asking me to pay. When sent a query on their customer care, they did not r...
May 01, 2019 by Ritika
DTH is not working (Independent Tv) Open
I have purchased Independent TV before * months it was working well for * months. The new rules came from govt. of India that some of the channels and HD channels have to be paid. When we have paid the amount for * year it has to be clear that ...
May 01, 2019 by Sanjay Jain
Service not resumed since two days of making payment (Videocon D2h Services ) Open
I first requested DTH to resume my services which were paused by me for * months. The engineer came and did an incomplete job. He took full money and left. Next day he came back to hand over the remote control which he did not buy the first day...
May 01, 2019 by Sudhakar Khot
Issue with the cable (Independent Tv) Open
I have purchased independent service * months back and now *-year free service of all channels stopped. I have enquired to customer care they said that we are upgrading software and please be wait for * days. Now I am facing this issue last ** ...
Apr 30, 2019 by Gangadhar
Channels are not available (Independent Tv) Open
I required Tamil Malayalam channels in my package of independent TV but they are activated some Hindi Kannada package. I tried to call their customer services from the last two weeks but their line is always busy. Please help me to resolve my i...
Apr 29, 2019 by Vijay.k. s
No account balance error is not resolved (Dish TV) Open
My DishTv is not working since last * days even after recharge. My DishTv VC# ***********. I have recharged DishTv on **/Apr and getting *** Error as No Account Balance from **/Apr. I have raised complaint (*********) on that day and they clo...
Apr 29, 2019 by Satyanarayana Murthy Nalluri
My account is showing outstanding charges (Gtpl Cable ) Open
My account is showing outstanding charges. Unable to renew without paying outstanding charges. There is no proper information provided regarding *** Rs. of outstanding charge. My plan is inactive now. Unable to watch TV. I have emailed them a f...
Apr 29, 2019 by Hdn
Provide old model of set top box by taking my new model set top box (D2h Videocon) Open
Just after installation, they tried to change it with the old model. But when I faced a problem again they changed with the old set-top box. I kept on calling customer care and writing an email for several times. They don't solve the problem. I...
Apr 28, 2019 by Mohammed Naseemm
Services not given (Independent Tv) Open
I am using independent tv in Gurgaon (Haryana). First, they have told I will get all channels that were written in their brochure for a year. I agreed and paid ***** for * DTH connections for a year. Then they cut most of the channels. They cut...
Apr 28, 2019 by Abhinandan Datt
Not replacing STB under warranty (Independent Tv) Open
We have been running around for ** days. I registered complaint spoke with Mr Vinay and also Mr Pooran (Service Manager). We were given false promised. Now I need my money back which I paid for one year and I don't want to deal with Independent...
Apr 27, 2019 by Rahul Goel
Revoked the promise and breached the contractual obligation (Tata Sky) Open
I'm a Tata Sky subscriber. Last September (****), I subscribed to long duration pack -"South Sports Pack" for a year. On Jan **, I quoted - As per clause ** of the telecommunication (Broadcasting and cable) Services Standards of Quality of ...
Apr 27, 2019 by Kaushik G
Channels not coming (Independent Tv) Closed
It has been so many days that the Star channels of Independent TV have been closed. Well, the main issue along with this is that few other channels are also not showing which are basic channels and the channels which are being shown stuck up i...
May 07, 2019 by Vinay Najkani
Unresponsive behaviour by the company (Independent Tv) Closed
I had booked this Independent TV while they showed an advertisement in newspapers. Six months after payment, they finally installed in December. In Feb everything stopped working. I have tried calling their customer care on all possible number...
May 06, 2019 by Sandeep Khandelwal
Channels are stopped continuously (Independent Tv) Closed
Today all channels are continuously stopping and bad network. And some channels are not showing....
May 06, 2019 by Deeksha
Not able to see any channel as tuner is locked (Independent Tv) Closed
I am not able to see any channels. I called customer care *month back and still, they have not resolved this issue. Its showing Tuner is locked. I explained each and everything to Independent TV customer care and they said we will send our team...
May 06, 2019 by Sanjay Mathur
Channel not running properly (Independent Tv) Closed
Channel not properly responding and every channel run and stop the screen and then start a few minutes. Please solve the problems. ...
May 06, 2019 by ANAND Rao
Third class service provided (Independent Tv) Closed
I had bought their plan on December *rd, but they installed after more than a month and that too after repetitive reminders and calls. After TRAI's new rules, they started rolling out channels, so first, they removed HD channels, and then this ...
May 06, 2019 by Vikas
Services not given (Independent Tv) Closed
Independent tv services are very bad. I am complaining from last * week due to set-top box error. But no response from the company. Company change my pack without my information, customer care not working, no one resolves my problem. ...
May 06, 2019 by Vikas chauhan
Deficient service by cable operator (Indisind Media & Communications Ltd) Closed
Providing un-satisfactory & in-adequate cable service and subjecting customers to mental trauma despite levying handsome charges. We are customers of IN CABLE network cable services operated by IndusInd Media & Communications Ltd. I have two s...
May 06, 2019 by R. RAMESH NAIDU
Money not refunded (Independent Tv) Closed
This seems to be fake. I booked a connection online paying them **** Rs to which * months are over and now they are not refunding my money. Also, they have closed a huge number of channels without any prior notice and also they are not picking ...
May 06, 2019 by M ZAID
Cut more than half channels (Independent Tv) Closed
When I bought the tv they said that they will provide all channels for * year free. But now they have cut my more than half channels. Now I want a full refund....
May 06, 2019 by Amit Kumar
Charging extra money (Baapu cable Malad west) Closed
Our cable operator is charging according to his wish irrespective of the form filled by us according to TRAI policy. We had selected cable for which it was costing Rs ***. However, our cable operator is asking for Rs. *** and is threatening us ...
May 05, 2019 by Dhwip
Complaint lodged but did not receive any response (videocone d2h) Closed
I have logged a complaint against no service. I am waiting from last ** days for an engineer visit to resolve my issues but till now I have not received any response or call. I called around *** times in Videocon d*h customer care for a status...
May 05, 2019 by Raj Kumar singh
Channels not coming (Independent Tv) Closed
When I bought the tv they said that will provide all channels for * year free. But now they have cut my more than half channels. Now I want a full refund....
May 04, 2019 by Ansh kohli
Tariff debited without provide the channels service (Airtel DTH) Closed
I am the customer of the Airtel Dth No.**********. In the month of December ****, Airtel was offering me the pack of Rs.***/- per month with the all previous channels viewing to me for one year. After this date, I have continually recharged wit...
May 04, 2019 by Bharat Bhushan
Deducted payment two times for the same thing (Videocon D2h Services ) Closed
My set-top box was not working properly. I registered a complaint regarding that to the company. Then an engineer came to my place and replaced it but with a few hours, the set-top box again stopped working. Then I again called him to replace i...
May 03, 2019 by Satender kumar
Dth not working properly (Tata Sky India) Closed
Since more than a month Tata sky Dth goes out from *:** pm till ** am in the morning. Even after repeated complaints, the issue is not resolved and what is more appalling is that their customer service representatives do not even note down the ...
May 03, 2019 by Baljeet T Maurya
No channels are coming (Independent Tv) Closed
I purchased an Independent TV dish in Feb **** approx at the time of purchase from a local vendor. He assured that I will get all channels free of cost for * year including HD channels. However, no HD channels were shown on the first day. After...
May 03, 2019 by YOGESH KUMAR
Not giving channels even after taking money (Act Digital Cable Tv) Closed
The person has taken the money and not providing services. From * to ** days we are not able to get any channels in our locality. We have filed a fraud case against the company. If we go to the office he gives us vague reasons. We may have to g...
May 03, 2019 by Vagish
Regarding set top box replacement (Videocon D2h) Closed
Complaint placed for no signal available on **th April ****. After ** hrs technician visited my house and said the set-top box needs to be replaced. Then the complaint is closed without the issue being resolved. Even after * week, the technicia...
May 02, 2019 by Guna sekhar
Refund not given (Independent Tv) Closed
I have booked the set-top box on Dec ****. They are unable to provide the connection. So they send the mail telling that sends your information to do the refund after * months. I sent my all the information through email, it's * months ago amo...
May 02, 2019 by Uday
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's