D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

DTH payment made but connection not provided (Sun Direct Dth) ^Open

I have made payment for Sun DTH activation on *th April **** for *** INR and on **th April for *** & *** INR. But Sun has not acknowledged payment nor activated the connection. The complaint raised to the team on *th April with **hrs resolution...

Apr 12, 2019 by Nikhil Sree

Cheated with the HD Omni offer (Videcon D2H) ^Open

I had opted for HD Omni plan in November **** and paid Rs. ****/- for the full year subscription. In this offer it was clearly mentioned that I can see Free_Hd Marathi add on channels, Free SD Marathi add on channels, Free Sony ten*, free Sony ...

Apr 12, 2019 by Sanjay Sarang

Product not delivered (Videocon D2h) ^Open

I had booked a connection online with work order no ******** and it is not delivered yet. I had asked for cancellation on *th April as the order was delayed and they had cancelled the order with complaint no *********. I had not received the r...

Apr 10, 2019 by V Chandrashekar

Services not given (Vishwesh Cable Network) ^Open

This email is regarding a complaint to be registered against Vishwesh Cable network **ft ring road, Mariyappanapalya, Jnanabharathi post, Bangalore ******. Initially, I had opted for a normal SD connection paying the fee of set-top box and in...

Apr 10, 2019 by Praveen

Customer care numbers are not connecting (Videcon D2H) ^Open

My recharge is annual and is about to end in few days. I tried all source to get in contact with our service provider in order to get assistance for my future recharge but none of their customer service executives could be contacted as all num...

Apr 10, 2019 by Amit Tewari

Not complying with TRAI guidelines (Videocon D2h) ^Open

Videocon d*h customer Id- *********. Currently, I have * active Videocon d*h connections. As per TRAI guidelines, I should be able to select channels of my choice on each set-top box. But from past * days, I am trying to do this and even call...

Apr 10, 2019 by Ganesh Kesan

Service not provided (Onlinedth.co.in) ^Open

I have booked prepaid but they have not delivered. So I want to cancel and refund my money but they are not ready to listen. Before making payments they were ample support but soon after making the payment they have simply vanished. They do not...

Apr 10, 2019 by Aditi Pathak

DTH is not working (Independent Tv) ^Open

My Independent TV DTH is not working from last * month. After several chase ups with customer care over the phone and also by mail there is no effective response from them. They just use to lie every time. They are not giving a refund also. Ple...

Apr 10, 2019 by Dhirendu pattanaik

Not getting proper service (Videocon D2h) ^Open

On dated *-*-****, I recharged for Rs ***. But still, my service is not resumed. I called to customer care. First, they took ** min to pick up the call and after that, they told me that there is a technical problem. I am calling to customer car...

Apr 10, 2019 by Aniket

DTH setup query (dthcompare.com) ^Open

Dthcompare.com website sets false expectations that they will set up and install the Dth connection within * hours but in reality, their technicians do not even care to pick the calls from their customers and even if they pick the calls, they w...

Apr 10, 2019 by Anurag Vaddepalli

Not removing add on services after request (Videocon D2h) ^Open

I am a customer of Videocon d*h. I requested to remove add on services but even after calling *-* times and raising the complaint, the company not resolved my complaint. Its customer care no. is also not working properly. Now my most of the cha...

Apr 09, 2019 by NEERAJ KUMAR MISHRA

Very poor and improper response provided by the company (Videocon D2h) ^Open

I need a proper justification from Videocon d*h service. I have recharged for the *-year package in April ****. As per the promises and confirmation from Videocon customer support executive and supervisors I am supposed to view all the channels...

Apr 09, 2019 by Ramki

Poor customer support (Videocon D2h Services ) ^Open

For last ** days, we are not getting the d*h signal for customer id #********* and I have raised a complaint regarding same with Videocon customer service. They have taken multiple complaints of the issue and they assured that they will send th...

Apr 09, 2019 by Nagesh Gupta

Service not providing (Videocon D2h) ^Open

I raised a complaint number - ********* with videocon D*h and continuously following up them. I called multiple times to call centre but no one turned up. Whenever I call to customer care they are saying that the engineer going to reach today b...

Apr 08, 2019 by Badrinath

Poor cable TV service (Maxmode Cable) ^Closed

Cable TV service provider services are very poor. So many times after complaints no positive response. There is always picture quality, network and signal etc problems coming. ...

Apr 10, 2019 by Ahmad

Unable to choose my favourite TV channels (Den cable network) ^Closed

As per TRAI orders, the consumer will be able to choose the TV channels of his choice after **st March. But still, we are bearing with the choices and plans of the service operator who are charging very high as compared to our earlier monthly c...

Apr 10, 2019 by Abhinav

Service not provided (Videcon D2H) ^Closed

I have recharged for Omni HD pack from the month of December **** to November ****. But I am unable to view many of channel from few days from *th April **** to till date ** April ****. I called so many times to customer services but I do not...

Apr 10, 2019 by Puneet Kumar verma

Worst customer service (Videcon D2H) ^Closed

My videocon D*h services are interrupted from April *th showing signal not found and I have raised a complaint to resolve the same. Every time I called their customer centre they simply say that an engineer will visit your premises today and he...

Apr 10, 2019 by Ravi M

Set top box not working (D2h Videocon) ^Closed

Videocon D*H HD set-top box not working since *th April **** without any intimation prior, no messages, no SMS nothing. The set-top box is not going further "D*H" page. I tried calling customer care, but it's not reachable. Any time it gets co...

Apr 10, 2019 by Harish

Not reinstalling our connection (Dish TV) ^Closed

I am requesting the dish TV customer service centre to reinstall our connection to our new location in Bangalore for the last **days. They are not responding properly and not taking positive action to our request instead they have blocked my nu...

Apr 10, 2019 by Chetali Surana

Channels not working (Videocon) ^Closed

I have opted for Omni HD pack by paying Rs. **** for a year in October ****. But since last few days, I am not able to watch the channels under the same plan. Do I need to reselect the channels?...

Apr 09, 2019 by Swagat Thavare

Unable to select channels (Videocon D2h Services ) ^Closed

I have been calling customer care of Videocond*h for about a month for selecting channels of my wish and a complaint (complaint no. ********* registered on *th March) for not being able to select channels but no resolution of complaint has happ...

Mar 31, 2019 by Jithin

Change the existing package (Dish TV) ^Closed

Dish Tv VC No. *********** My plan was activated for * years non-stop package in Telugu, which costs **** rupees for *-year non-stop package and ** rupees monthly charge for Telugu channels add on. My *-year nonstop package ends on the date *...

Mar 08, 2019 by Navaneeswar Rao B