D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Poor service given (Independent Tv) ^Open

My complaint is about my Independent TV dish. At the time of purchasing the dish company provide me with all channel and ** HD channel for one year but after one month HD channel not working and my all kids channel not working sports channel al...

Apr 18, 2019 by Rajiv kumar

Non activation of FTA channels (Hathway Cable Network ) ^Open

We have taken a selected channel to view from Hathway earlier. The cable operator earlier refused to activate the selected channels on our setup box and forced us to take a pack generated by the company. But later after ** days, they activated ...

Apr 18, 2019 by SANDEEP BEHAL

Cable operator service deficiency (Siti Digital Cable) ^Open

I have subscribed to some channels on Siti cable network and paid the bill also. But still, some of the channels I have subscribed are not coming and Siti cable is not bothering at all. ...

Apr 17, 2019 by Someah

Refund regarding issues (Independent Tv) ^Open

I have booked an independent tv setup box on ** Nov **** till not install. Before a month I requested for refund they told me it will be within ** hrs. I have complaint ** times to customer care executive and also mail to them with full details...

Apr 17, 2019 by Ankit baranwal

Subscribed plan not activated and delayed installation (Independent Tv) ^Open

I have applied and paid for the new connection on *nd April and was promised that the installation will be done within ** hrs. But they took * days for installation and during that time continued to provide me with false and misleading informat...

Apr 17, 2019 by Mayank shukla

Discontinuation of annual pack (Tata Sky India) ^Open

Tata Sky has discontinued my annual pack. Regarding same I have sent so many emails but they are not replying to my mail....

Apr 17, 2019 by Ganesh Poddar

Service not received (Independent Tv) ^Open

Four months back I was looking to switch to a new Dth company. I came to know about the scheme of independent tv. They were offering a full year of subscription to all the channels available which also included ** HD channels. Along with SD cha...

Apr 16, 2019 by Mayank sonakiya

Cable fraud done (JMD cable) ^Open

Cable connection not provided even after giving the amount. Waited for a week and no response from the service provider and even not replying to my calls now. Already paid the fees a week ago and now the provider is not replying....

Apr 16, 2019 by Kunal Bhandari

Not providing services (Videocon) ^Open

...

Apr 15, 2019 by Animesh Sahu

Poor services in cable connection (Anamika Travels & E - solutions) ^Open

I am writing this complaint to draw your attention to towards poor SITI Cable services provided by M/s Anamika Travels & E - Solution (Odalbakra Main Road Near Aastha Bhawan, Odalbakra, Guwahati - **. Email ID - anamikatravel@gmail.com). Often ...

Apr 15, 2019 by Biplab Sen

Not followed TRAI rules (Gtpl Cable ) ^Open

As per the TRAI new rules subscriber can choose channels based on their interest. TRAI has given an option that out of *** Free To Air Channels subscriber can select up to ** pay channels and ** Mandatory DD Channels with Network Capacity Fees ...

Apr 15, 2019 by Chirag Vaidya

NCF and paid channels not shown in my TV (Airtel DTH) ^Open

A. I have got one Airtel DTH in my home. On **.**.**, I have contact Airtel agent through phone and added the following channels for my subscription id number ********** *. Zee Tamil Rs **.** *. Sun TV HD Rs **.** *. Star Vijay Rs *...

Apr 15, 2019 by Rajendran Balakrishnan

Forcefully charging extra money (Ram rahim cable ) ^Open

Our cable operator Ram Rahim cable in Mira road is charging forcefully making us select free to air *** channels so that they can charge ** Rs extra plus GST per ** channel slot which is illegal. Please help to stop this malpractice....

Apr 15, 2019 by Nilesh

Channels not removed (Airtel DTH) ^Open

I sent the multiple emails but they are not sharing the reason for adding some garbage channels. I tell them to stop these channels that I did not choose and Airtel without any information added in my account and now if I try to add any single ...

Apr 14, 2019 by Wasim AKHTAR

Not following TRAI order (Videocon D2h) ^Open

The latest TRAI implementation for Cable TV says apart from ** mandatory DD channels, subscribers can choose their own ** channels (Free or paid) to make up a total of *** channels for NCF of *** Rs. But Videocon D*H has prepared their own bas...

Apr 14, 2019 by Pradeep D

Service not provided by service provider (Videcon D2H) ^Open

I have been choosing my d*h plan for the last * hours. I have completed the process twice but my desire channels were not subscribed by the service provider. I have called customer care no twice. The first time I have been told that the package...

Apr 14, 2019 by Rahul Jadhav

Adverse service and support from customer service (Videocon D2h) ^Open

I am a regular subscriber for D*H for last ** years. After implementing the new TRAI guidelines, the service part from D*H becomes adverse and none of the customer care executives supports in choosing the plan or confirm the request which we ra...

Apr 13, 2019 by UMAMAHESWARA RAO

Package not delivered and denied to refund back (Videocon D2h) ^Open

I am extremely disturbed with the pathetic service of d*h customer care department. I have been an HD customer for more than * years with * connections at home and always paid for annual packages in advance. Somehow without informing me my pa...

Apr 13, 2019 by Anjalee Arora

2nd connection mirroring (D2h Videocon) ^Open

D*h id - ******** The new TRAI guidelines say that there is no discount on the *nd connection so we are free to choose different channels for the *nd connections not necessarily mirror the primary connection. I have been calling them they have...

Apr 12, 2019 by Asghar ali

Unresponsive customer care (Videocon D2h Services ) ^Open

Despite changing pack online the same is not activated even after * days. No response from customer care. Only free channels are available even recharging for ***** in last October....

Apr 12, 2019 by Subhasis Roychowdhury

Package channels not getting (Independent Tv) ^Closed

I have ****/- for one year but I am not getting as per package. Please help me....

Apr 22, 2019 by Pavan Kumar reddy

TV channels are shutdown (Independent Tv) ^Closed

I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (without HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....

Apr 22, 2019 by Thiru

My cable operator has troubled me for the past 7 months (Fastway Cable ) ^Closed

I was transferred to Nabha in June and I shifted in August with family. In September I opted for Fastway cable. From October onwards I started facing trouble as there started errors appearing on my TV screen, once in a month, their cable wire u...

Apr 22, 2019 by Mayank Tripathi

Recharged dth connection lost (Videocond2h) ^Closed

On **/**/** recharged Rs *** for a one-month subscription. The connection lost on **/**/**. I had filled * complaints as on **/**/**. The call centre team says supervisors have to work on this issue. Most of the time call not transferred. Expec...

Apr 21, 2019 by Thiyagarajan

Package not delivered (Independent Tv) ^Closed

I have taken a yearly subscription but after * months all channels are shut down. Kindly resolve the problem soon....

Apr 21, 2019 by Harsh Jaju

Cheated by the D2H (Videocon D2h) ^Closed

Third class services by the D*H. My subscription ended on **th April’ **** but without intimation, the package is being activated and the charges are getting deducted. When called on call centre they mentioned that Videocon D*H have directly ...

Apr 21, 2019 by Jayant Pandit

Issues in the service (Independent Tv) ^Closed

It's been only * month's I purchased independent TV and my HD channels have stopped in one month. Upon asking Independent tv they replied stating that HD channels have been stopped as per TRAI regulations. Now I am not able to see any star chan...

Apr 21, 2019 by Rohan G

Non adherence of Trai cable TV guidelines (DEN Networks) ^Closed

We have * DEN Cable connection at our home. With the implementation of new Trai cable TV guidelines, we have given a detailed list of TV channels to our DEN cable operator on **rd March. On following up with cable operator he bluntly refused to...

Apr 21, 2019 by Gaurav Chawla

Cable amount taken service not provided (Cable operator) ^Closed

Cable connection was given with installation charge of *** + *** for the new list of the channel selected. I have been following up with the owner/operators for one week now. None of the channels is viewable. Every channel says you are not auth...

Apr 21, 2019 by Sathishkumar

Irregularity of cable TV (sdv tv channels) ^Closed

I paid the full amount through Paytm for the channels I have chosen but all my selected channel are not activated irrespective of repeated reminders....

Apr 21, 2019 by N.N.Panda

Not providing service (Independent Tv) ^Closed

I got installed my Dth from independent Tv. It applied on **.**.** from **.**.** to **.**.** has been approved by Anita Dhand in Dec ****, with the *-year pack for **** Rs. Up to February, it works well but after that channels become very less....

Apr 20, 2019 by Inderjit singh

Plan changed without permission (Independent Tv) ^Closed

I made payment of Rs. **** in Delhi for a one-year subscription including ** HD channels for a year in Feb **** for independent TV. Slowly HD channels removed after some time, then from **th March, all the sports channels and English movies, En...

Apr 20, 2019 by Deepak Maggo

Not adhering to TRAI rules (Videocond2h) ^Closed

As per TRAI I have selected create my own pack amounting to Rs *** above. Whenever I call customer service they always say come back after ** minutes. But through ala-carte channels are not shown. It has been two months no support from customer...

Apr 20, 2019 by Chacko Paul

Annual plan changed without any confirmation from customer (Tata Sky) ^Closed

I had subscribed for an annual package that is valid till June ****. Although as per new TRAI regulation customers of long duration packs will continue with the same service for the said duration (unless customer expresses interest for change i...

Apr 20, 2019 by Kaveri

Necessary channels not provided (Independence Tv) ^Closed

Some of the important necessary channels are provided by the Independent tv in the one-year subscription. I want to watch Star sports and Sony sports channels immediately. Please help me....

Apr 20, 2019 by Amandeep Singh

Not able to see channels even after recharging (Videcon D2H) ^Closed

I recharged my Videocon d*h account with *** Rs. But still can't view my chosen channels. I tried to call customer care for more than * months but still no solution from them. My valuable time and valuable money are wasted. My Videocon d*h cust...

Apr 19, 2019 by Rajanand

Cable operator are not following the TRAI rules (Den Cable Operator ) ^Closed

Den cable operator doesn't allow a consumer to choose their channels. This is absolutely illegal according to TRAI. ...

Apr 19, 2019 by Yashasvi jauhri

Disconnection of cable connection (BRIGHTWAY COMMUNICATIONS, Toopran) ^Closed

Cable operator has disconnected the cable without prior intimation or notice on the pretext of not paying bill, but I have lot of times informed operator to collect the Bill's in advance, they have neglected to collect bill and disconnected, it...

Apr 19, 2019 by P Sampath Reddy

Worst customer services (Independant Tv) ^Closed

Firstly, we are unable to contact the respective company. Secondly, the respective company promised and gave a free subscription for * year but now they are charging for each & every single channel before the end of * year. They are removing th...

Apr 19, 2019 by Deepak Gupta

Customer care is not responding (D2h Videocon) ^Closed

Since the last three days, I try to recharge Dth. Before that, I want to know any package or offers. So I try to call customer service but they did not respond to my calls. Simply they told our system was not working we can't help you. You can ...

Apr 19, 2019 by Mulla Abul husen