D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
Cheating its subscribers (Independent Tv) Open
I had purchased independent tv Dth * months before. Channels are decreasing day by day, now All Star network channels are removed. There is no valid customer care number to know the current situation. They gave no response on emails, facebook ...
Apr 19, 2019 by Atul Jain
Not able to watch TV (Videocon D2h) Open
We are facing problems regarding Videocon d*h. Earlier from **th Feb **, we were not able to watch channels smoothly from last three days. We are not able to watch a single channel on Videocon d*h. We are desperately trying to call the customer...
Apr 19, 2019 by Sachin Patil
Free channels available only (Independent Tv) Open
Independent tv offered to the customer that it would provide *** channels for * year in the amount of ₹****. But now independent tv not providing all channels what have been offered to customers. It's all cheating with customers. Independent ...
Apr 19, 2019 by Vikas rawat
DTH not repaired by the service provider (Independent Tv) Open
I have purchased an independent set-top box. But it is not working properly. On **.**.**** the set-top box shown error ***. I did a complaint on the same day. Till date **.**.**** within ** days, there is no serviceman came. There is no solutio...
Apr 19, 2019 by SATPAL RAJPUT
Fraudulent behavior by the company (Videocon D2h) Open
The below is the content of the email I've sent to customer care * days back and still haven't heard back from them. They are not answering their call centre numbers from my registered mobile number. Email Content: Customer ID: *******. We ha...
Apr 19, 2019 by Jasman Arora
Channels not available (Independant Tv) Open
My complaint is that all Star Channels is unavailable to my TV. And independent TV said that in this plan first I will get all Channels free with some HD channels for * year. Please solve my problem....
Apr 19, 2019 by Sunny Shokeen
Not providing all selected channels (Independent Tv) Open
Independent tv offers all new customers to provide ***+ channels pay+ free all channels in one year. But they are not giving all channels. They removed all Star pack channels and Sports channels....
Apr 19, 2019 by D.s.Tiwari
No service given (Independant Tv) Open
I booked Reliance Big TV connection last year by paying ***/- but got a connection in the name of Independent TV on this year in ****. Initially, I got some HD channels and some sports and movie channels. Slowly everything they have removed. On...
Apr 19, 2019 by JOGINDER SINGH
Forcefully migrating in spite of having annual subscription (Tatasky) Open
I had subscribed for an annual pack containing Kannada regional channels in August ****. As per the TRAI directive, migration to a new system should be delayed until the annual plan ends. But Tatasky has migrated my account to the new system th...
Apr 18, 2019 by Raghunandana
Poor service given (Independent Tv) Open
My complaint is about my Independent TV dish. At the time of purchasing the dish company provide me with all channel and ** HD channel for one year but after one month HD channel not working and my all kids channel not working sports channel al...
Apr 18, 2019 by Rajiv kumar
Non activation of FTA channels (Hathway Cable Network ) Open
We have taken a selected channel to view from Hathway earlier. The cable operator earlier refused to activate the selected channels on our setup box and forced us to take a pack generated by the company. But later after ** days, they activated ...
Apr 18, 2019 by SANDEEP BEHAL
Cable operator service deficiency (Siti Digital Cable) Open
I have subscribed to some channels on Siti cable network and paid the bill also. But still, some of the channels I have subscribed are not coming and Siti cable is not bothering at all. ...
Apr 17, 2019 by Someah
Refund regarding issues (Independent Tv) Open
I have booked an independent tv setup box on ** Nov **** till not install. Before a month I requested for refund they told me it will be within ** hrs. I have complaint ** times to customer care executive and also mail to them with full details...
Apr 17, 2019 by Ankit baranwal
Subscribed plan not activated and delayed installation (Independent Tv) Open
I have applied and paid for the new connection on *nd April and was promised that the installation will be done within ** hrs. But they took * days for installation and during that time continued to provide me with false and misleading informat...
Apr 17, 2019 by Mayank shukla
Discontinuation of annual pack (Tata Sky India) Open
Tata Sky has discontinued my annual pack. Regarding same I have sent so many emails but they are not replying to my mail....
Apr 17, 2019 by Ganesh Poddar
Service not received (Independent Tv) Open
Four months back I was looking to switch to a new Dth company. I came to know about the scheme of independent tv. They were offering a full year of subscription to all the channels available which also included ** HD channels. Along with SD cha...
Apr 16, 2019 by Mayank sonakiya
Cable fraud done (JMD cable) Open
Cable connection not provided even after giving the amount. Waited for a week and no response from the service provider and even not replying to my calls now. Already paid the fees a week ago and now the provider is not replying....
Apr 16, 2019 by Kunal Bhandari
Poor services in cable connection (Anamika Travels & E - solutions) Open
I am writing this complaint to draw your attention to towards poor SITI Cable services provided by M/s Anamika Travels & E - Solution (Odalbakra Main Road Near Aastha Bhawan, Odalbakra, Guwahati - **. Email ID - anamikatravel@gmail.com). Often ...
Apr 15, 2019 by Biplab Sen
Not followed TRAI rules (Gtpl Cable ) Open
As per the TRAI new rules subscriber can choose channels based on their interest. TRAI has given an option that out of *** Free To Air Channels subscriber can select up to ** pay channels and ** Mandatory DD Channels with Network Capacity Fees ...
Apr 15, 2019 by Chirag Vaidya
No service provided (Videocon D2h Services ) Closed
My Videocon D*H Customer ID is *********. My set top box stopped working from *nd week of April and have raised complaints with customer service. I called multiple times but no resolution. Every time we call them they generate a different com...
Apr 24, 2019 by P V S R A VARMA
No channels available (Independent Tv) Closed
Very fraud company and related persons. Daily they are removing channels. Please do the needful....
Apr 23, 2019 by Raju Gawade
Dish TV not working (Independent Tv) Closed
I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (with HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....
Apr 23, 2019 by Nitin
Amount taken without installation of D2H (Dish TV) Closed
Dish TV online book kiye huye mujhe ** din ho gaye hai. Abhi lagaya nahi. Mera amount refund chahiye. Date of booking **/** /**. Amount ****....
Apr 23, 2019 by Surendra kumar pasi
Free channels blocked (In Digital) Closed
Free channels blocked by the company. For example, public music is a free channel it is also blocked. Please do the needful....
Apr 23, 2019 by Abhishek
Negligence by the Dth (Dish TV) Closed
I am having a dish tv connection from so many years. After TRAI regulation I want to select channels as per my choice. But from past one month I am following the dish tv for activation but so far it's not yet happened. I got fed up with this ki...
Apr 23, 2019 by Kaushal kishor rai
Package channels not getting (Independent Tv) Closed
I have ****/- for one year but I am not getting as per package. Please help me....
Apr 22, 2019 by Pavan Kumar reddy
TV channels are shutdown (Independent Tv) Closed
I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (without HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....
Apr 22, 2019 by Thiru
My cable operator has troubled me for the past 7 months (Fastway Cable ) Closed
I was transferred to Nabha in June and I shifted in August with family. In September I opted for Fastway cable. From October onwards I started facing trouble as there started errors appearing on my TV screen, once in a month, their cable wire u...
Apr 22, 2019 by Mayank Tripathi
Recharged dth connection lost (Videocond2h) Closed
On **/**/** recharged Rs *** for a one-month subscription. The connection lost on **/**/**. I had filled * complaints as on **/**/**. The call centre team says supervisors have to work on this issue. Most of the time call not transferred. Expec...
Apr 21, 2019 by Thiyagarajan
Package not delivered (Independent Tv) Closed
I have taken a yearly subscription but after * months all channels are shut down. Kindly resolve the problem soon....
Apr 21, 2019 by Harsh Jaju
Cheated by the D2H (Videocon D2h) Closed
Third class services by the D*H. My subscription ended on **th April’ **** but without intimation, the package is being activated and the charges are getting deducted. When called on call centre they mentioned that Videocon D*H have directly ...
Apr 21, 2019 by Jayant Pandit
Issues in the service (Independent Tv) Closed
It's been only * month's I purchased independent TV and my HD channels have stopped in one month. Upon asking Independent tv they replied stating that HD channels have been stopped as per TRAI regulations. Now I am not able to see any star chan...
Apr 21, 2019 by Rohan G
Non adherence of Trai cable TV guidelines (DEN Networks) Closed
We have * DEN Cable connection at our home. With the implementation of new Trai cable TV guidelines, we have given a detailed list of TV channels to our DEN cable operator on **rd March. On following up with cable operator he bluntly refused to...
Apr 21, 2019 by Gaurav Chawla
Cable amount taken service not provided (Cable operator) Closed
Cable connection was given with installation charge of *** + *** for the new list of the channel selected. I have been following up with the owner/operators for one week now. None of the channels is viewable. Every channel says you are not auth...
Apr 21, 2019 by Sathishkumar
Irregularity of cable TV (sdv tv channels) Closed
I paid the full amount through Paytm for the channels I have chosen but all my selected channel are not activated irrespective of repeated reminders....
Apr 21, 2019 by N.N.Panda
Not providing service (Independent Tv) Closed
I got installed my Dth from independent Tv. It applied on **.**.** from **.**.** to **.**.** has been approved by Anita Dhand in Dec ****, with the *-year pack for **** Rs. Up to February, it works well but after that channels become very less....
Apr 20, 2019 by Inderjit singh
Plan changed without permission (Independent Tv) Closed
I made payment of Rs. **** in Delhi for a one-year subscription including ** HD channels for a year in Feb **** for independent TV. Slowly HD channels removed after some time, then from **th March, all the sports channels and English movies, En...
Apr 20, 2019 by Deepak Maggo
Not adhering to TRAI rules (Videocond2h) Closed
As per TRAI I have selected create my own pack amounting to Rs *** above. Whenever I call customer service they always say come back after ** minutes. But through ala-carte channels are not shown. It has been two months no support from customer...
Apr 20, 2019 by Chacko Paul
Annual plan changed without any confirmation from customer (Tata Sky) Closed
I had subscribed for an annual package that is valid till June ****. Although as per new TRAI regulation customers of long duration packs will continue with the same service for the said duration (unless customer expresses interest for change i...
Apr 20, 2019 by Kaveri
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's