D2h Complaints
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Complaints
Denied in choosing TV channel packages of my choice (Videocon D2h) Open
Automatically videocon d*h has added a mirror package to my account (second connection of d*h) even though I have one TV and they subscribed me to the big list of channels. I have requested multiple times to remove that unselected packages and ...
Apr 26, 2019 by Sridhar
New connection not installed (Dish TV) Open
I have paid the online payment of **** Rs. Till now no person from dish TV called for a new connection. From past one week to ** days I have been facing this problem. If I call to customer care then also no proper response from them. I request ...
Apr 25, 2019 by Sarala Upender Babu
Services request not attended (Videocon D2h) Open
Complaint placed for replacement of faulty setup box on **st April ****. After ** hrs nobody attended or resolved. When called customer care on **nd they escalated the issue promising an * hours period. After * hours still, nobody attended. Aft...
Apr 25, 2019 by Karthik
DTH not provided as promised as part of rent (Oyo Life) Open
I am staying at OYO Life *****, electronic city, Bangalore. They had promised me DTH would be included in the rent as per the rental document attached (Page *). Now they have cut the connection and asked me to pay for it separately. Their escal...
Apr 24, 2019 by Akshay Kathuria
DTH is not working (Independent Tv) Open
I purchased independent D*H from local supplier his name id Mr.Rahul Patil. They committed *-year free subscription to all customers and gradually they stop maximum no of the channel and now nobody reply from them. I have his regional person...
Apr 24, 2019 by Divyesh Kadvani
TV is not working (Independent Tv) Open
I bought an independent tv connection last day of ****. I have paid ****/- for installation and *-year subscription. But slowly they reduced the no. of channels and lastly it is completely shut down. I tried to call there customer support no. B...
Apr 24, 2019 by Deepak Nayak
Flase promises and paid channel not available (Independent Tv) Open
When I bought the connection I was promised * whole year of all non HD channel and * HD channel then after some time channel stopped. When I contacted them they said it was because of TRAI. So I bought a few channels and now from the last ** da...
Apr 24, 2019 by Nishkarsh Paliwal
Fraud done with me (Independent Tv) Open
Independent TV has launched an offer of paying for * year and they will provide all channels including HD. I purchased the same (on Jan'**) and paid Rs **** as it seems a nice offer. However, after a month they slowly starting cutting off the c...
Apr 23, 2019 by Kushagra Srivastava
TV not working for past one month (Independent Tv) Open
From the last one-month DTH not working. It shows an error of *** filters not enough. With repeated efforts to contact customer care, we could able to get a service request raised and the ref is ******* and got a message saying TAT is ** hrs. H...
Apr 22, 2019 by M N Chandra Shekhar
Dth service not provided after filing complaint for 5 times (D2h Videocon) Open
Gave complaint about my no signal problem in videocon d*h company for * times I have not received any response till date. Its been * weeks....
Apr 22, 2019 by Swastik
Did not refund my amount (Independent Tv) Open
My booking id is R********. I booked independent tv on October *, ****. It means today April **, ****, approx * months. The company did not deliver the setup box in my home. Although the booking charge is **** Rs. They did not refund my amount....
Apr 22, 2019 by Mohammad shahbaz ahmad
Scrambled signal by the Dth (Airtel DTH) Open
I recharged my account with *** which is an HD + SD ala-carte from Airtel. But they are providing SD channels and for HD channels it is displaying as scrambled. Even customer support is least bothered about this issue. When raised a complaint a...
Apr 22, 2019 by Sarath Vuyyuru
TV cable services discontinued (Tata Sky India) Open
I am Tata Sky subscriber with Subscriber ID: **********. I have renewed my subscription for one year on April **, ****, in the morning. Since then I am not receiving any paid channel (Channels, which I have subscribed). I have called Toll free ...
Apr 22, 2019 by Girdhar G Agarwal
D2h recharge problem (D2h Service ) Open
I have done a recharge of **** from www.d*h.com for my d*h account. I received a response as transaction failed but the amount is debited from my credit card. As in this case generally, amount credited back to account in * days so I waited. And...
Apr 20, 2019 by Ajim Mulla
D2h is not working (Videocon D2h Services ) Open
First of all, I got the call for recharging account. Then they removed all HD channels. Now my setup box is not working for the past ** days. I am calling customer care from past ** days. Each time they will take the time of * hours and ** hou...
Apr 20, 2019 by Ashish Kumar Jha
Misleading the customers (Videocon D2h Services ) Open
I have recharged my Videocon d*h with *** as per shown in my account on ** Mar ****. My account discontinued on ** Mar ****. I hoped they are continuing ** days a month. I have called them to query regarding why they disconnected so early they ...
Apr 20, 2019 by Ranjit Kumar Panda
No customer service (Independant Tv Reliance digital) Open
Many channels are not working. I am trying hard to connect with them for * days. Actually, they don't have any customer service type of thing. Many customers from our area having this problem. I lost my money in the fraud company. ...
Apr 20, 2019 by Mangesh upadhyay
Set top box not working for the last four days (Independent Tv) Open
My customer number is R*********. My set-top box is not working for the last four days. I have complained to the company by way of emails sent and today complained to Trai vide docket number ******* on **/**/****. Independent TV company toll-...
Apr 20, 2019 by Anil Sachdev
Dth not yet delivered (Dthconnect.com) Open
I'm looking for a new Dth connection. Somebody calling from dthconnect.com and as per the discussion, she (Riya) provided offer details like actual cost is **** but we are giving **** rupees. She then asked to book a new connection for that I n...
Apr 20, 2019 by Jagadeesh
Did not provide many of the offered channels (Independant Tv) Open
Independent tv offers all new customers to provide ***+ channels pay+ free all channels in one year. But they are not giving all channels. They removed all Star pack channels and Sports channels....
Apr 20, 2019 by Abhishek Tripathi
Cable operator charging additional charge (Regent Cable Communications) Closed
Regent cable communications Kunnamthanam providing cable connection in my house. With recent rules by TRAI, they should allow us to select the channels and pay accordingly. I choose minimum FTA channels which should normally charge less around ...
Apr 30, 2019 by Shaiju P Thomas
Cable channels are stopped from a week and the cable operator is unavailable. (Triveni sangam cable network) Closed
There are no channels for more than a week. It shows contact cable operator but the cable operator is unavailable. He had given * contacts. They don't pick any. This problem is in the entire area. There were a few free news channels even that i...
Apr 30, 2019 by Yogeetha R
Service provider not ready to do re installation (Videocon D2h) Closed
I relocated from Banashankari to Kalgena Agerhara in Bangalore. I raised the relocation request they said it will be *** Rs. I agreed and they removed the d*h dish in Banashankari. I called customer care nobody has come to install on Monda. It ...
Apr 30, 2019 by Bakthavatsalan Perumalsamy
Engineer not showing up to resolve the issue (Videocon D2h) Closed
I am raising a complaint every single day from **nd April **** with Videocon d*h customer care to fix my set top box which won't turn on. Every time I call them they say your complaint has been raised and escalated. We will resolve it by today ...
Apr 29, 2019 by Kiranmayi
Cut the all HD channels (Independent Tv) Closed
Really worst service ever I have seen. They have cut all HD channels and now they have cut Star plus and many more channels. I need justification for that....
Apr 29, 2019 by Rahul Kumar
Channels not available (Independent Tv) Closed
I purchased independent dish TV in February month. They promise me to give every channel with HD channel for * years free normal channel, after one year they provide HD channel by charging some cost. But firstly they cut all HD channel and also...
Apr 28, 2019 by Saurav Kumar
Channels not available (Independent Tv) Closed
I have a **** plan and all channels not available except few. Even I have paid *** for ala-carte channels on ** April extra. Those channels also not coming. Customer care numbers not working. Missing Ipl matches. Frustrated with independent tv ...
Apr 28, 2019 by Kumar Nailkar
Service not given (Dish TV) Closed
I'm a user of dish TV for last many years and my VC no. ***********. From **rd March till date my complaint has not been rectified permanently. I need your help as dish TV is just not bothered....
Apr 28, 2019 by Marian Dcosta
Sports channel package not showing (Independent Tv) Closed
I am using independent tv in Chapra (Bihar). First, they have told I will get all channels that were purchased in their brochure for a year. I agreed and paid **** for a year. Then they cut most of the channels. They cut all the sports channels...
Apr 28, 2019 by Ram Bhagawan Singh
No service provided (Airtel DTH) Closed
I have purchased Airtel DTH connection on Dec **. The guy updated my wrong mobile no. on the portal. After * month I have to change my DTH plan for which I called multiple time on customer care but guys not interested to listen & not in providi...
Apr 27, 2019 by Surya Prakash Tiwari
Package not given (Independent Tv) Closed
I am using independent tv in Patna (Bihar). First, they have told I will get all channels that were written in their brochure for a year. I agreed and I paid **** for a year. Then they cut most of the channels. They cut all sports channel....
Apr 27, 2019 by Ranjan sehgal
Dth connection is not working (Airtel DTH) Closed
I have a Dth connection with Airtel Dth and its a multi-connection. I asked the company on *th April **** to separate the connections. They told me it will take ** hours maximum but my connection was separated on ** April and another one on ** ...
Apr 26, 2019 by Shyam sunder bhasker
All channel of selected package are not given (Acn sagar) Closed
I buy a package of which all channels are not given to me. Even I told cable operator many times. He didn't give all the channels under the package. Please resolve my problem....
Apr 26, 2019 by Aditya vyas
Star channels not available (Independent Tv) Closed
I am unable to watch star channels on my tv. Everyone knows that it's a time of IPL and I am very fond of it. So please help me to solve my problem as soon as possible....
Apr 26, 2019 by Santosh pathak
Package not delivered (Reliance Big TV) Closed
I have optioned for the one-year subscription but after * months they have withdrawn the service. Please do the needful....
Apr 26, 2019 by Prashant
Channel are stopped without any prior info (Independent Tv) Closed
Channel is stopped without any prior info. No proper platform to recharge. Useless customer care. ...
Apr 25, 2019 by Sukrito
Wrong charges applied (Airtel DTH) Closed
They have wrongly applied late recharge charges for Dth recharge without giving preterm and conditions. They just debit small charges from their end to book profits....
Apr 25, 2019 by Kailash thakur
Issues with cable operator (acc enterprises) Closed
Cable operater amar bharti (+**********) jila khandwa m.p ****** cable operater ne jab box lagaya tha tab ****rs +*** Rs mahina advance fees li thi. Kuch mahine bad hamne nikalwa diya setup box to setupbox ke paise refund hote hai. * mahine ho ...
Apr 25, 2019 by Manorama gaikwad
Bad service received (Independent Tv) Closed
My channel slowly reduced and some important channel did not continue. Customer care no. is also not responding. After serval email no reply. I have paid extra payment also but they are not resuming my channel....
Apr 24, 2019 by Mohit
Cable operator has not started cable even after payment (Nxt Cable Tv) Closed
Cable operator in Shahu Nagar area of Satara is not responding to consumers. We have paid his fees for new connection but yet our service has not started. He is not even receiving calls. This has just become annoying....
Apr 24, 2019 by Vaibhav Karne
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's