D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Dth service not provided after filing complaint for 5 times (D2h Videocon) ^Open

Gave complaint about my no signal problem in videocon d*h company for * times I have not received any response till date. Its been * weeks....

Apr 22, 2019 by Swastik

Did not refund my amount (Independent Tv) ^Open

My booking id is R********. I booked independent tv on October *, ****. It means today April **, ****, approx * months. The company did not deliver the setup box in my home. Although the booking charge is **** Rs. They did not refund my amount....

Apr 22, 2019 by Mohammad shahbaz ahmad

Scrambled signal by the Dth (Airtel DTH) ^Open

I recharged my account with *** which is an HD + SD ala-carte from Airtel. But they are providing SD channels and for HD channels it is displaying as scrambled. Even customer support is least bothered about this issue. When raised a complaint a...

Apr 22, 2019 by Sarath Vuyyuru

TV cable services discontinued (Tata Sky India) ^Open

I am Tata Sky subscriber with Subscriber ID: **********. I have renewed my subscription for one year on April **, ****, in the morning. Since then I am not receiving any paid channel (Channels, which I have subscribed). I have called Toll free ...

Apr 22, 2019 by Girdhar G Agarwal

D2h recharge problem (D2h Service ) ^Open

I have done a recharge of **** from www.d*h.com for my d*h account. I received a response as transaction failed but the amount is debited from my credit card. As in this case generally, amount credited back to account in * days so I waited. And...

Apr 20, 2019 by Ajim Mulla

D2h is not working (Videocon D2h Services ) ^Open

First of all, I got the call for recharging account. Then they removed all HD channels. Now my setup box is not working for the past ** days. I am calling customer care from past ** days. Each time they will take the time of * hours and ** hou...

Apr 20, 2019 by Ashish Kumar Jha

Misleading the customers (Videocon D2h Services ) ^Open

I have recharged my Videocon d*h with *** as per shown in my account on ** Mar ****. My account discontinued on ** Mar ****. I hoped they are continuing ** days a month. I have called them to query regarding why they disconnected so early they ...

Apr 20, 2019 by Ranjit Kumar Panda

No customer service (Independant Tv Reliance digital) ^Open

Many channels are not working. I am trying hard to connect with them for * days. Actually, they don't have any customer service type of thing. Many customers from our area having this problem. I lost my money in the fraud company. ...

Apr 20, 2019 by Mangesh upadhyay

Set top box not working for the last four days (Independent Tv) ^Open

My customer number is R*********. My set-top box is not working for the last four days. I have complained to the company by way of emails sent and today complained to Trai vide docket number ******* on **/**/****. Independent TV company toll-...

Apr 20, 2019 by Anil Sachdev

Dth not yet delivered (Dthconnect.com) ^Open

I'm looking for a new Dth connection. Somebody calling from dthconnect.com and as per the discussion, she (Riya) provided offer details like actual cost is **** but we are giving **** rupees. She then asked to book a new connection for that I n...

Apr 20, 2019 by Jagadeesh

Did not provide many of the offered channels (Independant Tv) ^Open

Independent tv offers all new customers to provide ***+ channels pay+ free all channels in one year. But they are not giving all channels. They removed all Star pack channels and Sports channels....

Apr 20, 2019 by Abhishek Tripathi

Cheating its subscribers (Independent Tv) ^Open

I had purchased independent tv Dth * months before. Channels are decreasing day by day, now All Star network channels are removed. There is no valid customer care number to know the current situation. They gave no response on emails, facebook ...

Apr 19, 2019 by Atul Jain

Not able to watch TV (Videocon D2h) ^Open

We are facing problems regarding Videocon d*h. Earlier from **th Feb **, we were not able to watch channels smoothly from last three days. We are not able to watch a single channel on Videocon d*h. We are desperately trying to call the customer...

Apr 19, 2019 by Sachin Patil

Free channels available only (Independent Tv) ^Open

Independent tv offered to the customer that it would provide *** channels for * year in the amount of ₹****. But now independent tv not providing all channels what have been offered to customers. It's all cheating with customers. Independent ...

Apr 19, 2019 by Vikas rawat

DTH not repaired by the service provider (Independent Tv) ^Open

I have purchased an independent set-top box. But it is not working properly. On **.**.**** the set-top box shown error ***. I did a complaint on the same day. Till date **.**.**** within ** days, there is no serviceman came. There is no solutio...

Apr 19, 2019 by SATPAL RAJPUT

Fraudulent behavior by the company (Videocon D2h) ^Open

The below is the content of the email I've sent to customer care * days back and still haven't heard back from them. They are not answering their call centre numbers from my registered mobile number. Email Content: Customer ID: *******. We ha...

Apr 19, 2019 by Jasman Arora

Channels not available (Independant Tv) ^Open

My complaint is that all Star Channels is unavailable to my TV. And independent TV said that in this plan first I will get all Channels free with some HD channels for * year. Please solve my problem....

Apr 19, 2019 by Sunny Shokeen

Not providing all selected channels (Independent Tv) ^Open

Independent tv offers all new customers to provide ***+ channels pay+ free all channels in one year. But they are not giving all channels. They removed all Star pack channels and Sports channels....

Apr 19, 2019 by D.s.Tiwari

No service given (Independant Tv) ^Open

I booked Reliance Big TV connection last year by paying ***/- but got a connection in the name of Independent TV on this year in ****. Initially, I got some HD channels and some sports and movie channels. Slowly everything they have removed. On...

Apr 19, 2019 by JOGINDER SINGH

Forcefully migrating in spite of having annual subscription (Tatasky) ^Open

I had subscribed for an annual pack containing Kannada regional channels in August ****. As per the TRAI directive, migration to a new system should be delayed until the annual plan ends. But Tatasky has migrated my account to the new system th...

Apr 18, 2019 by Raghunandana

Cheated by the D2H (Videocon D2h) ^Closed

Third class services by the D*H. My subscription ended on **th April’ **** but without intimation, the package is being activated and the charges are getting deducted. When called on call centre they mentioned that Videocon D*H have directly ...

Apr 21, 2019 by Jayant Pandit

Issues in the service (Independent Tv) ^Closed

It's been only * month's I purchased independent TV and my HD channels have stopped in one month. Upon asking Independent tv they replied stating that HD channels have been stopped as per TRAI regulations. Now I am not able to see any star chan...

Apr 21, 2019 by Rohan G

Non adherence of Trai cable TV guidelines (DEN Networks) ^Closed

We have * DEN Cable connection at our home. With the implementation of new Trai cable TV guidelines, we have given a detailed list of TV channels to our DEN cable operator on **rd March. On following up with cable operator he bluntly refused to...

Apr 21, 2019 by Gaurav Chawla

Cable amount taken service not provided (Cable operator) ^Closed

Cable connection was given with installation charge of *** + *** for the new list of the channel selected. I have been following up with the owner/operators for one week now. None of the channels is viewable. Every channel says you are not auth...

Apr 21, 2019 by Sathishkumar

Irregularity of cable TV (sdv tv channels) ^Closed

I paid the full amount through Paytm for the channels I have chosen but all my selected channel are not activated irrespective of repeated reminders....

Apr 21, 2019 by N.N.Panda

Not providing service (Independent Tv) ^Closed

I got installed my Dth from independent Tv. It applied on **.**.** from **.**.** to **.**.** has been approved by Anita Dhand in Dec ****, with the *-year pack for **** Rs. Up to February, it works well but after that channels become very less....

Apr 20, 2019 by Inderjit singh

Plan changed without permission (Independent Tv) ^Closed

I made payment of Rs. **** in Delhi for a one-year subscription including ** HD channels for a year in Feb **** for independent TV. Slowly HD channels removed after some time, then from **th March, all the sports channels and English movies, En...

Apr 20, 2019 by Deepak Maggo

Not adhering to TRAI rules (Videocond2h) ^Closed

As per TRAI I have selected create my own pack amounting to Rs *** above. Whenever I call customer service they always say come back after ** minutes. But through ala-carte channels are not shown. It has been two months no support from customer...

Apr 20, 2019 by Chacko Paul

Annual plan changed without any confirmation from customer (Tata Sky) ^Closed

I had subscribed for an annual package that is valid till June ****. Although as per new TRAI regulation customers of long duration packs will continue with the same service for the said duration (unless customer expresses interest for change i...

Apr 20, 2019 by Kaveri

Necessary channels not provided (Independence Tv) ^Closed

Some of the important necessary channels are provided by the Independent tv in the one-year subscription. I want to watch Star sports and Sony sports channels immediately. Please help me....

Apr 20, 2019 by Amandeep Singh

Not able to see channels even after recharging (Videcon D2H) ^Closed

I recharged my Videocon d*h account with *** Rs. But still can't view my chosen channels. I tried to call customer care for more than * months but still no solution from them. My valuable time and valuable money are wasted. My Videocon d*h cust...

Apr 19, 2019 by Rajanand

Cable operator are not following the TRAI rules (Den Cable Operator ) ^Closed

Den cable operator doesn't allow a consumer to choose their channels. This is absolutely illegal according to TRAI. ...

Apr 19, 2019 by Yashasvi jauhri

Disconnection of cable connection (BRIGHTWAY COMMUNICATIONS, Toopran) ^Closed

Cable operator has disconnected the cable without prior intimation or notice on the pretext of not paying bill, but I have lot of times informed operator to collect the Bill's in advance, they have neglected to collect bill and disconnected, it...

Apr 19, 2019 by P Sampath Reddy

Worst customer services (Independant Tv) ^Closed

Firstly, we are unable to contact the respective company. Secondly, the respective company promised and gave a free subscription for * year but now they are charging for each & every single channel before the end of * year. They are removing th...

Apr 19, 2019 by Deepak Gupta

Customer care is not responding (D2h Videocon) ^Closed

Since the last three days, I try to recharge Dth. Before that, I want to know any package or offers. So I try to call customer service but they did not respond to my calls. Simply they told our system was not working we can't help you. You can ...

Apr 19, 2019 by Mulla Abul husen

Worst service provider and misleading people (Independent Tv) ^Closed

I got an Independent TV connection activated on March *th with the assurance that gets more than ** HD channels initially and over a period of time all channels will be upgraded to HD. After ** days this company started showing their real face....

Apr 18, 2019 by Prash Bhat

Freedom pack channels are disabled (Independent Tv Reliance) ^Closed

Many of us have already heard about Reliance BIG TV AKA Independent TV. So these guys have created many of their customers in name of Freedom pack where they had promised to give all HD and SD channels for * year with absolutely no fee. Now, th...

Apr 17, 2019 by Vikalp Nagar

Pathetic service of cable operator (Balaji Cable ) ^Closed

Pathetic service provided by the cable operator in Virar East. No objection handling not receiving calls, no proper answer and aggressive behaviour. Please help me out....

Apr 17, 2019 by Rohit Sawant

TV channels blocked (Reliance Big TV) ^Closed

Customer ID is **********. None of their contact numbers works. Always remains busy. Earlier I was using Videocon TV after that came with this product in which I have to pay Rs. **** for freedom **** pack. Only because of this I have chosen th...

Apr 17, 2019 by ANIS DAYANI

Star Channel does not provide by operator (Independant Tv) ^Closed

Independent tv does not provide star channel to me and its subscribed by me. Please help me in this matter....

Apr 17, 2019 by Kapil Singh