D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Fraud done with me (Independent Tv) ^Open

Independent TV has launched an offer of paying for * year and they will provide all channels including HD. I purchased the same (on Jan'**) and paid Rs **** as it seems a nice offer. However, after a month they slowly starting cutting off the c...

Apr 23, 2019 by Kushagra Srivastava

TV not working for past one month (Independent Tv) ^Open

From the last one-month DTH not working. It shows an error of *** filters not enough. With repeated efforts to contact customer care, we could able to get a service request raised and the ref is ******* and got a message saying TAT is ** hrs. H...

Apr 22, 2019 by M N Chandra Shekhar

Dth service not provided after filing complaint for 5 times (D2h Videocon) ^Open

Gave complaint about my no signal problem in videocon d*h company for * times I have not received any response till date. Its been * weeks....

Apr 22, 2019 by Swastik

Did not refund my amount (Independent Tv) ^Open

My booking id is R********. I booked independent tv on October *, ****. It means today April **, ****, approx * months. The company did not deliver the setup box in my home. Although the booking charge is **** Rs. They did not refund my amount....

Apr 22, 2019 by Mohammad shahbaz ahmad

Scrambled signal by the Dth (Airtel DTH) ^Open

I recharged my account with *** which is an HD + SD ala-carte from Airtel. But they are providing SD channels and for HD channels it is displaying as scrambled. Even customer support is least bothered about this issue. When raised a complaint a...

Apr 22, 2019 by Sarath Vuyyuru

TV cable services discontinued (Tata Sky India) ^Open

I am Tata Sky subscriber with Subscriber ID: **********. I have renewed my subscription for one year on April **, ****, in the morning. Since then I am not receiving any paid channel (Channels, which I have subscribed). I have called Toll free ...

Apr 22, 2019 by Girdhar G Agarwal

D2h recharge problem (D2h Service ) ^Open

I have done a recharge of **** from www.d*h.com for my d*h account. I received a response as transaction failed but the amount is debited from my credit card. As in this case generally, amount credited back to account in * days so I waited. And...

Apr 20, 2019 by Ajim Mulla

D2h is not working (Videocon D2h Services ) ^Open

First of all, I got the call for recharging account. Then they removed all HD channels. Now my setup box is not working for the past ** days. I am calling customer care from past ** days. Each time they will take the time of * hours and ** hou...

Apr 20, 2019 by Ashish Kumar Jha

Misleading the customers (Videocon D2h Services ) ^Open

I have recharged my Videocon d*h with *** as per shown in my account on ** Mar ****. My account discontinued on ** Mar ****. I hoped they are continuing ** days a month. I have called them to query regarding why they disconnected so early they ...

Apr 20, 2019 by Ranjit Kumar Panda

No customer service (Independant Tv Reliance digital) ^Open

Many channels are not working. I am trying hard to connect with them for * days. Actually, they don't have any customer service type of thing. Many customers from our area having this problem. I lost my money in the fraud company. ...

Apr 20, 2019 by Mangesh upadhyay

Set top box not working for the last four days (Independent Tv) ^Open

My customer number is R*********. My set-top box is not working for the last four days. I have complained to the company by way of emails sent and today complained to Trai vide docket number ******* on **/**/****. Independent TV company toll-...

Apr 20, 2019 by Anil Sachdev

Dth not yet delivered (Dthconnect.com) ^Open

I'm looking for a new Dth connection. Somebody calling from dthconnect.com and as per the discussion, she (Riya) provided offer details like actual cost is **** but we are giving **** rupees. She then asked to book a new connection for that I n...

Apr 20, 2019 by Jagadeesh

Did not provide many of the offered channels (Independant Tv) ^Open

Independent tv offers all new customers to provide ***+ channels pay+ free all channels in one year. But they are not giving all channels. They removed all Star pack channels and Sports channels....

Apr 20, 2019 by Abhishek Tripathi

Cheating its subscribers (Independent Tv) ^Open

I had purchased independent tv Dth * months before. Channels are decreasing day by day, now All Star network channels are removed. There is no valid customer care number to know the current situation. They gave no response on emails, facebook ...

Apr 19, 2019 by Atul Jain

Not able to watch TV (Videocon D2h) ^Open

We are facing problems regarding Videocon d*h. Earlier from **th Feb **, we were not able to watch channels smoothly from last three days. We are not able to watch a single channel on Videocon d*h. We are desperately trying to call the customer...

Apr 19, 2019 by Sachin Patil

Free channels available only (Independent Tv) ^Open

Independent tv offered to the customer that it would provide *** channels for * year in the amount of ₹****. But now independent tv not providing all channels what have been offered to customers. It's all cheating with customers. Independent ...

Apr 19, 2019 by Vikas rawat

DTH not repaired by the service provider (Independent Tv) ^Open

I have purchased an independent set-top box. But it is not working properly. On **.**.**** the set-top box shown error ***. I did a complaint on the same day. Till date **.**.**** within ** days, there is no serviceman came. There is no solutio...

Apr 19, 2019 by SATPAL RAJPUT

Fraudulent behavior by the company (Videocon D2h) ^Open

The below is the content of the email I've sent to customer care * days back and still haven't heard back from them. They are not answering their call centre numbers from my registered mobile number. Email Content: Customer ID: *******. We ha...

Apr 19, 2019 by Jasman Arora

Channels not available (Independant Tv) ^Open

My complaint is that all Star Channels is unavailable to my TV. And independent TV said that in this plan first I will get all Channels free with some HD channels for * year. Please solve my problem....

Apr 19, 2019 by Sunny Shokeen

Not providing all selected channels (Independent Tv) ^Open

Independent tv offers all new customers to provide ***+ channels pay+ free all channels in one year. But they are not giving all channels. They removed all Star pack channels and Sports channels....

Apr 19, 2019 by D.s.Tiwari

Engineer not showing up to resolve the issue (Videocon D2h) ^Closed

I am raising a complaint every single day from **nd April **** with Videocon d*h customer care to fix my set top box which won't turn on. Every time I call them they say your complaint has been raised and escalated. We will resolve it by today ...

Apr 29, 2019 by Kiranmayi

Cut the all HD channels (Independent Tv) ^Closed

Really worst service ever I have seen. They have cut all HD channels and now they have cut Star plus and many more channels. I need justification for that....

Apr 29, 2019 by Rahul Kumar

Channels not available (Independent Tv) ^Closed

I purchased independent dish TV in February month. They promise me to give every channel with HD channel for * years free normal channel, after one year they provide HD channel by charging some cost. But firstly they cut all HD channel and also...

Apr 28, 2019 by Saurav Kumar

Channels not available (Independent Tv) ^Closed

I have a **** plan and all channels not available except few. Even I have paid *** for ala-carte channels on ** April extra. Those channels also not coming. Customer care numbers not working. Missing Ipl matches. Frustrated with independent tv ...

Apr 28, 2019 by Kumar Nailkar

Service not given (Dish TV) ^Closed

I'm a user of dish TV for last many years and my VC no. ***********. From **rd March till date my complaint has not been rectified permanently. I need your help as dish TV is just not bothered....

Apr 28, 2019 by Marian Dcosta

Sports channel package not showing (Independent Tv) ^Closed

I am using independent tv in Chapra (Bihar). First, they have told I will get all channels that were purchased in their brochure for a year. I agreed and paid **** for a year. Then they cut most of the channels. They cut all the sports channels...

Apr 28, 2019 by Ram Bhagawan Singh

No service provided (Airtel DTH) ^Closed

I have purchased Airtel DTH connection on Dec **. The guy updated my wrong mobile no. on the portal. After * month I have to change my DTH plan for which I called multiple time on customer care but guys not interested to listen & not in providi...

Apr 27, 2019 by Surya Prakash Tiwari

Package not given (Independent Tv) ^Closed

I am using independent tv in Patna (Bihar). First, they have told I will get all channels that were written in their brochure for a year. I agreed and I paid **** for a year. Then they cut most of the channels. They cut all sports channel....

Apr 27, 2019 by Ranjan sehgal

Dth connection is not working (Airtel DTH) ^Closed

I have a Dth connection with Airtel Dth and its a multi-connection. I asked the company on *th April **** to separate the connections. They told me it will take ** hours maximum but my connection was separated on ** April and another one on ** ...

Apr 26, 2019 by Shyam sunder bhasker

All channel of selected package are not given (Acn sagar) ^Closed

I buy a package of which all channels are not given to me. Even I told cable operator many times. He didn't give all the channels under the package. Please resolve my problem....

Apr 26, 2019 by Aditya vyas

Star channels not available (Independent Tv) ^Closed

I am unable to watch star channels on my tv. Everyone knows that it's a time of IPL and I am very fond of it. So please help me to solve my problem as soon as possible....

Apr 26, 2019 by Santosh pathak

Package not delivered (Reliance Big TV) ^Closed

I have optioned for the one-year subscription but after * months they have withdrawn the service. Please do the needful....

Apr 26, 2019 by Prashant

Channel are stopped without any prior info (Independent Tv) ^Closed

Channel is stopped without any prior info. No proper platform to recharge. Useless customer care. ...

Apr 25, 2019 by Sukrito

Wrong charges applied (Airtel DTH) ^Closed

They have wrongly applied late recharge charges for Dth recharge without giving preterm and conditions. They just debit small charges from their end to book profits....

Apr 25, 2019 by Kailash thakur

Issues with cable operator (acc enterprises) ^Closed

Cable operater amar bharti (+**********) jila khandwa m.p ****** cable operater ne jab box lagaya tha tab ****rs +*** Rs mahina advance fees li thi. Kuch mahine bad hamne nikalwa diya setup box to setupbox ke paise refund hote hai. * mahine ho ...

Apr 25, 2019 by Manorama gaikwad

Bad service received (Independent Tv) ^Closed

My channel slowly reduced and some important channel did not continue. Customer care no. is also not responding. After serval email no reply. I have paid extra payment also but they are not resuming my channel....

Apr 24, 2019 by Mohit

Cable operator has not started cable even after payment (Nxt Cable Tv) ^Closed

Cable operator in Shahu Nagar area of Satara is not responding to consumers. We have paid his fees for new connection but yet our service has not started. He is not even receiving calls. This has just become annoying....

Apr 24, 2019 by Vaibhav Karne

No service provided (Videocon D2h Services ) ^Closed

My Videocon D*H Customer ID is *********. My set top box stopped working from *nd week of April and have raised complaints with customer service. I called multiple times but no resolution. Every time we call them they generate a different com...

Apr 24, 2019 by P V S R A VARMA

No channels available (Independent Tv) ^Closed

Very fraud company and related persons. Daily they are removing channels. Please do the needful....

Apr 23, 2019 by Raju Gawade

Dish TV not working (Independent Tv) ^Closed

I have booked * setup boxes in the offer of **** + *** Rs installation fees. * months it works fine (with HD), but now it completely stopped and customer care also not connecting. Not sure what to do. Please do the needful....

Apr 23, 2019 by Nitin