D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Non activation of FTA channels (Hathway Cable Network ) ^Open

We have taken a selected channel to view from Hathway earlier. The cable operator earlier refused to activate the selected channels on our setup box and forced us to take a pack generated by the company. But later after ** days, they activated ...

Apr 18, 2019 by SANDEEP BEHAL

Cable operator service deficiency (Siti Digital Cable) ^Open

I have subscribed to some channels on Siti cable network and paid the bill also. But still, some of the channels I have subscribed are not coming and Siti cable is not bothering at all. ...

Apr 17, 2019 by Someah

Refund regarding issues (Independent Tv) ^Open

I have booked an independent tv setup box on ** Nov **** till not install. Before a month I requested for refund they told me it will be within ** hrs. I have complaint ** times to customer care executive and also mail to them with full details...

Apr 17, 2019 by Ankit baranwal

Subscribed plan not activated and delayed installation (Independent Tv) ^Open

I have applied and paid for the new connection on *nd April and was promised that the installation will be done within ** hrs. But they took * days for installation and during that time continued to provide me with false and misleading informat...

Apr 17, 2019 by Mayank shukla

Discontinuation of annual pack (Tata Sky India) ^Open

Tata Sky has discontinued my annual pack. Regarding same I have sent so many emails but they are not replying to my mail....

Apr 17, 2019 by Ganesh Poddar

Service not received (Independent Tv) ^Open

Four months back I was looking to switch to a new Dth company. I came to know about the scheme of independent tv. They were offering a full year of subscription to all the channels available which also included ** HD channels. Along with SD cha...

Apr 16, 2019 by Mayank sonakiya

Cable fraud done (JMD cable) ^Open

Cable connection not provided even after giving the amount. Waited for a week and no response from the service provider and even not replying to my calls now. Already paid the fees a week ago and now the provider is not replying....

Apr 16, 2019 by Kunal Bhandari

Not providing services (Videocon) ^Open

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Apr 15, 2019 by Animesh Sahu

Poor services in cable connection (Anamika Travels & E - solutions) ^Open

I am writing this complaint to draw your attention to towards poor SITI Cable services provided by M/s Anamika Travels & E - Solution (Odalbakra Main Road Near Aastha Bhawan, Odalbakra, Guwahati - **. Email ID - anamikatravel@gmail.com). Often ...

Apr 15, 2019 by Biplab Sen

Not followed TRAI rules (Gtpl Cable ) ^Open

As per the TRAI new rules subscriber can choose channels based on their interest. TRAI has given an option that out of *** Free To Air Channels subscriber can select up to ** pay channels and ** Mandatory DD Channels with Network Capacity Fees ...

Apr 15, 2019 by Chirag Vaidya

NCF and paid channels not shown in my TV (Airtel DTH) ^Open

A. I have got one Airtel DTH in my home. On **.**.**, I have contact Airtel agent through phone and added the following channels for my subscription id number ********** *. Zee Tamil Rs **.** *. Sun TV HD Rs **.** *. Star Vijay Rs *...

Apr 15, 2019 by Rajendran Balakrishnan

Forcefully charging extra money (Ram rahim cable ) ^Open

Our cable operator Ram Rahim cable in Mira road is charging forcefully making us select free to air *** channels so that they can charge ** Rs extra plus GST per ** channel slot which is illegal. Please help to stop this malpractice....

Apr 15, 2019 by Nilesh

Channels not removed (Airtel DTH) ^Open

I sent the multiple emails but they are not sharing the reason for adding some garbage channels. I tell them to stop these channels that I did not choose and Airtel without any information added in my account and now if I try to add any single ...

Apr 14, 2019 by Wasim AKHTAR

Not following TRAI order (Videocon D2h) ^Open

The latest TRAI implementation for Cable TV says apart from ** mandatory DD channels, subscribers can choose their own ** channels (Free or paid) to make up a total of *** channels for NCF of *** Rs. But Videocon D*H has prepared their own bas...

Apr 14, 2019 by Pradeep D

Service not provided by service provider (Videcon D2H) ^Open

I have been choosing my d*h plan for the last * hours. I have completed the process twice but my desire channels were not subscribed by the service provider. I have called customer care no twice. The first time I have been told that the package...

Apr 14, 2019 by Rahul Jadhav

Adverse service and support from customer service (Videocon D2h) ^Open

I am a regular subscriber for D*H for last ** years. After implementing the new TRAI guidelines, the service part from D*H becomes adverse and none of the customer care executives supports in choosing the plan or confirm the request which we ra...

Apr 13, 2019 by UMAMAHESWARA RAO

Package not delivered and denied to refund back (Videocon D2h) ^Open

I am extremely disturbed with the pathetic service of d*h customer care department. I have been an HD customer for more than * years with * connections at home and always paid for annual packages in advance. Somehow without informing me my pa...

Apr 13, 2019 by Anjalee Arora

2nd connection mirroring (D2h Videocon) ^Open

D*h id - ******** The new TRAI guidelines say that there is no discount on the *nd connection so we are free to choose different channels for the *nd connections not necessarily mirror the primary connection. I have been calling them they have...

Apr 12, 2019 by Asghar ali

Unresponsive customer care (Videocon D2h Services ) ^Open

Despite changing pack online the same is not activated even after * days. No response from customer care. Only free channels are available even recharging for ***** in last October....

Apr 12, 2019 by Subhasis Roychowdhury

DTH payment made but connection not provided (Sun Direct Dth) ^Open

I have made payment for Sun DTH activation on *th April **** for *** INR and on **th April for *** & *** INR. But Sun has not acknowledged payment nor activated the connection. The complaint raised to the team on *th April with **hrs resolution...

Apr 12, 2019 by Nikhil Sree

Pathetic service of cable operator (Balaji Cable ) ^Closed

Pathetic service provided by the cable operator in Virar East. No objection handling not receiving calls, no proper answer and aggressive behaviour. Please help me out....

Apr 17, 2019 by Rohit Sawant

TV channels blocked (Reliance Big TV) ^Closed

Customer ID is **********. None of their contact numbers works. Always remains busy. Earlier I was using Videocon TV after that came with this product in which I have to pay Rs. **** for freedom **** pack. Only because of this I have chosen th...

Apr 17, 2019 by ANIS DAYANI

Star Channel does not provide by operator (Independant Tv) ^Closed

Independent tv does not provide star channel to me and its subscribed by me. Please help me in this matter....

Apr 17, 2019 by Kapil Singh

Signal not available all the time (Videocon D2h) ^Closed

I am getting signal not available for most of the time for most the channels. Customer Care number is always busy and even not being informed over IVR how much approximate waiting time for getting connected to CC representative. Facing this pro...

Apr 17, 2019 by Parag Ramesh Uchit

Disconnecting channels (Independent Tv) ^Closed

My customer ID is **********. I have taken a subscription on **.**.**. While giving connection they said it is for one year for all channels. Now they have disconnected all most all important channels. Now their customer care is not listening a...

Apr 16, 2019 by Suvasis Patra

Worst service provided (Independent Tv) ^Closed

Worst service provided by the Independent TV Dth. Facing *** signal lost problem from * weeks. Complained several times but got no solution. Only received following message on date * April **** Dear Customer, your service request number is **...

Apr 16, 2019 by Pawqn Kumar

Cutting my channels (Independent Tv) ^Closed

I am not getting my channels. Some of my channels are not available but I was supposed to get * years free channels....

Apr 15, 2019 by Mohd Mehboob

Not responding from the last 2 months (Videocon D2h) ^Closed

One day I noticed that my TV shows "Signal not available". I thought it may be due to no balance in the account then I recharged with Rs.***, but it's not resolved the problem. I have checked the cable from the top to bottom. But I don't see an...

Apr 15, 2019 by Surya Prakash Jamalpur

Package not delivered (Videocon D2h) ^Closed

A few weeks now we do not get the channels we subscribed for and already paid an annual renewal fee in Jan ****. Despite a balance of over **** rupees, we do not get any channels that have been subscribed....

Apr 14, 2019 by Sujeetha

Engineer visit not done by requesting 4 times (Videcon D2H) ^Closed

I requested to customer care of d*h for an engineer visit. I requested * times till now visit not done. Customer care always takes ** minutes to receive calls....

Apr 13, 2019 by Gulshan

Channels not working (Videocon D2h) ^Closed

I have * connections. Some channels are not working for both the connections. I have tried to call the customer centre. The number is not reachable. When the number connects very rude customer service people ask to call after ** mins and still ...

Apr 13, 2019 by Mr Lotlikar

D2h website cheating customers (Videocon D2h) ^Closed

I have * connections of Videocon d*h at home. As per the new regulations when I try modifying channels for one connection, the same set of channels gets activated for all connections. Videocon is cheating customers through its hopeless website ...

Apr 13, 2019 by Ajey Simha

Deactivation of connection (Dish TV) ^Closed

I have two dish TV connection one is parent and other is the child. I have asked on ** April **** to temporary deactivate my parent connection and continue with child one. The call centre guy has asked me to recharge the same I have recharged m...

Apr 13, 2019 by Abhay singh

Channel not work still balance available (Videocon D2h) ^Closed

I have videocon d*h connection and balance is **** but a few days ago they remove all channels and still not on. What problem to them. Please do the needful....

Apr 12, 2019 by BHAULAL GOPINATH NAGARE

Channel not shown as per my package (Independent Tv) ^Closed

I'm an Independent TV subscriber since Nov ****. I was promised all the channels would be free for * years under Basic Freedom pack but since Mar ****, they have been removing one channel after the other and as of today (*/*/**) ** channels are...

Apr 12, 2019 by Shailendra chaudhary

Not showing selected channels (Shri Sainath Cable ) ^Closed

Not showing z Marathi, Colors, Star, Tv* z Yuva, news channels, cartoon channels. Every day happens this. And we made thousands of complaints in their office but still the same problem we are facing....

Apr 12, 2019 by Dasharath parab

Services not rendered (Dish TV) ^Closed

Due to TRAI regulations, my services were altered. When I requested for restoring my services they raised a request but did not resolve it....

Apr 12, 2019 by Dhanunjay Tayi

D2H not working from past 3 months (Videocon D2h) ^Closed

Videocon D*H the worst service provider I have seen. They don’t seem to take their customers seriously at all. I’ve been ringing their customer care numbers for days now and the people don't know how to respond to customers and they cut the...

Apr 11, 2019 by Manjunath K

Channels not coming despite paying (Videocond2h) ^Closed

I have taken videocon HD pack for one year. But HD channels not coming and phone numbers cannot get through. No email and no reply from the company. Also called dish TV but they refuse to entertain videocon complaint....

Apr 11, 2019 by Manish

हमारे चाईनल बार बार बंद हो जाते है , उनका फोन भी नही लगता (Videocon D2h) ^Closed

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Apr 11, 2019 by Ashwin Nalawade