Banking Complaints
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Most Common Issue Reported for Banking Complaints
Complaints
Package shows delivered but not delivered (PayTM) Open
Hi I have bought an item. Order I'd is ***********. The apps and the courier site says delivered but I have never received it. Also I haven't received any call for asking the address. I want to escalate this issue. When I raised complaint i...
Sep 22, 2020 by Rakesh K R
Refund of amount on account of cancellation of bus by the operator R K Kalpana Travels Reference No (PayTM) Open
Sir, I booked a bus ticket from paym for my bus journey from Shivpuri(MP) to New Delhi on **/**/****, scheduled to be departure at **** hrs. But, on **/**/****, at around **** hrs, I was informed by bus operator telephonically that this bus...
Sep 22, 2020 by Pradeep Kumar Rathore
Telegraphic Transfer not settled (ICICI Bank Limited ) Open
complaint against ICICI BANK R T Nagar Branch Our company NFT IMPEX INTERNATIONAL PVT LTD is a start up company exporting fresh fruits. We had sent our first consignment to Malaysia on ** Feb **** and we received the payment by Telegraphic Tra...
Sep 21, 2020 by SYED TANVEER AHMED
Amount debited from payzapp wallet not credited in my bank account (HDFC Payzapp Wallet) Open
Dear team, I had loaded my payzapp wallet with amount of **** and same transferred to my icici bank account but the amount had debited from payzapp and it is showing successful but amount not credited in my bank account i con...
Sep 21, 2020 by Ch Sai Swaroop
Regarding investment claim (Sahara India credit cooperative society) Open
Dear concern, This is to inform you that * years ago I invested in Sahara India credit cooperative society Pali-****** branch with hard earned money But from last two years I approached to Sahara office for my claim Unfortunately Manager name...
Sep 18, 2020 by Manish Kandara
Recharge is not done and my is not refunded which is Diducted from my account (Google Pay and BSNL) Open
I have recharged on ** August **** of *** and recharge is done by google pay and my money is diducted from my account i complainted * times till now i have no resolution and one transaction which is done my friend of *** rupees is not showing ...
Sep 18, 2020 by Simranjeet Singh
Online fraud (Sbi Cards & Payments Service Private Limited) Open
Dear sir, i am using sbi credit card. in the month of april **, my mobile was hacked by calling paytm kyc and purchased rs***** and same day i was blocked the card and informed to sbi to stop the transaction and filed FIR in cyberabad poolice...
Sep 18, 2020 by p shiva kumar
Harrassment and violation of moratorium act (Kotak Mahindra Prime Limited) Open
I am eligible for moratorium as I was not defaulted any car loan emi on or before March ****.. Now they are harrassing me by legal letters sending executive without intimation to home by violating covid protocols . Exorbitant emi bounce cha...
Sep 18, 2020 by balaraman c
Levying heavy interest without prior intimation (Home Credit India) Open
I had purchased personal loan from home credit India i n Oct **** for ****** @**% interest/pa for ** months term at emi Rs ****/pm. I paid emis till march on time and opted moratorium for * months (April** to Aug**, ******=*****). Now as per th...
Sep 18, 2020 by Remya KR
Collecting extra amount (BajajFinserv) Open
The company disbursed an amount of ***** after down payments. And collected ***** and asking me to pay another ****. I have requested them to send transaction details of the amount that they have disbursed and they are not responding properly...
Sep 15, 2020 by G.V.Nageswara Rao
Recovery of unauthorised electronic banking transactions occurred on by approaching District Consum (State Bank of India ) Open
Explained in a separate sheet No. I ...
Sep 14, 2020 by NIRMALA MOHANAN
Extra amount debited from account (Loan singh) Open
I have taken a loan from LoanSingh. But they have created a loan account in a FederalBank. Past few months amount debited * times. I have lost a total amount of ***** rupees....
Sep 14, 2020 by Rupesh Reddy
Personal loan (Yes bazar finance limited ) Open
They called me this number ********** & **********...& One lady speaking she's name savita prabhatham she asked me you applied loan in yes bazar finance limited if u want to apply pay processing fees **** and send documents in whatsapp...ok se...
Sep 14, 2020 by Vinothkumar
Shivsharan Bati and Abbas M Lalji has taken rs from me and did not deliver the laptop (Phone house Co they operate) Open
Shivsharan Bati and Abbas M Lalji has taken rs.***** from me and did not deliver the laptop. And now he has blocked Mr on mobile and whatsapp also on instagram https://www.instagram.com/phone_house****?r=nametag...
Sep 13, 2020 by Pawan Karwade
Credit Card Incorrect Bill Generated (HDFC Credit cards) Open
*. I have HDFC Regalia Credit Card, "XXXX XXXX XXXX ****" I had done transactions for advance hotel reservations for a wedding which is in December ****. Details: Transaction Date May **, **** Transaction Amount *,**,*** (Six lacs for...
Sep 12, 2020 by Ankush Ombale
Payment not settled (Icici Merchant Services) Open
I have a small garment shop. Shop was closed down for nearly * months due to covid lock down. I am not able to pay my rent for few months so i decided to close the shop , so I called in all the stock.lot purchasers who buy the garments stocks ...
Sep 11, 2020 by Jeyakumar
Bus cancelled by the operator Refund not received (PayTM) Open
I booked below travel ticket: Date of booking: **-Aug-**** Order ID: *********** Bus Operator: Baba Travels (Indore) Passenger Name/Age: Anandilal Bagda/** Date of Journey: **-Aug-**** **:** PM The above tick...
Sep 11, 2020 by Praveen Bagda
NON PAYMENT BY SAHARA (Sahara Credit Cooperative Society Limited Zonal Office Kakadeo Kanpur) Open
I invested about ** lacs. in Sahara Credit Cooperative Society Ltd. FDs as well as in Sahara Universal Multipurpose Society Ltd. and Sahara Q Shop. My investment became matured from November **** and till date they paid for a single certificat...
Sep 10, 2020 by SHRI KANT SINHA
Charging extra interest (DHFL home loan) Open
Dear Team, I want to close my Housing loan thats why submitted request letter for close the loan account alongwith DD on dated **-**-**** of Rs.****** against Os Rs.******/- Already Rs.****/- exceed. As on date, but DHFL charging interest up...
Sep 09, 2020 by Vaibhav Saxena
Bus cancelled by the operator Refund not received (PayTM) Open
*. Date of booking: **-**-**** Order ID: *********** Bus Operator: Multani Sona Travels Passenger Name/Age: Anandilal Bagda/** Date of Journey: **-**-**** **:** PM Note: Above ticket was canceled by the bus operator. ...
Sep 09, 2020 by Praveen Bagda
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's