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Sadhana Jha filed complaint against Zee5 on Jul 27, 2021
On **th July I subscribed for *** but the very next day I opted for premium subscription to watch the premium contents hence the company upgraded my subscription and showed premium subscription as activated in the details.
But I was unable to watch the premium movies as the error kept on Popping as the contents could not be played please try later. I drafted a mail regarding the issue but got nothing in response also I went to the help section and tried to mention the problem over there but there is some big or issue with the app that select category drop-down is not working and due to that submit button is not working.
Today I am constantly getting msg that my subscription expired but on the app when I check the subscription details it shows expiry as ** July ****.
I request you to please look into the matter and work on it asap
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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