Parimatch - Parimatch UPI Deposit ofFailed No Refund Provided Despite Confirmation

Complaint Details:

I am filing this complaint against Parimatch regarding a failed UPI transaction of ₹**,*** made on [insert date].

I transferred ₹**,*** via UPI to fund my account on the Parimatch platform. Initially, Parimatch informed me that the transaction was unsuccessful and that the amount would be refunded within * business days. I have consistently followed up with them since then, expecting a refund within the promised timeline.

However, after multiple follow-ups, they have now changed their stance and are denying ever receiving the amount, despite the fact that the money has been debited from my account and I have sufficient proof of the transaction.

This sudden change in communication is alarming and has caused significant mental stress and financial strain. I believe this is a case of negligence or potentially fraudulent behavior on their part, and I am seeking help to recover my funds.


Payment Information:
Amount: ₹**,***
Status: PAID INSTANTLY
Date & Time: **:**pm, **th aug'**
Payment Method: UPI
Transaction IDs:
Transaction ID: D*VG*GMKWM*Z**P
UPI Transaction ID: ************
UPI Details:
Paid to UPI ID: ***********@sbi