Myntra - Myntra Refusing Return Refund for Product Delivered Without Tags

I am filing this complaint against Myntra for refusing to accept a return and issue a refund for a product that was delivered to me without any brand or price tags.

I placed an order on Myntra and received the product in a properly sealed package. However, upon opening, I noticed that there were no tags attached or included with the product. I did not like the item and initiated a return request the very next day.

When the delivery agent arrived for pickup, he refused to take the product back citing the absence of tags. I immediately contacted Myntra customer care and informed them that the product was delivered without tags. They advised me to raise a complaint for missing tags and reinitiate the return request, which I did.

However, Myntra rejected the return request again. Upon further follow-up, they initiated a "re-investigation" and later closed it stating that a quality check was done at the warehouse. I requested them to provide proof of the tags or serial number of the product delivered to me, but they refused to share any such evidence.

This situation is extremely unfair as it is their word against mine, with no transparency or accountability. I even offered to allow an inspection of the product to prove it is unused, but they declined.

I have been a loyal customer of Myntra for years and have never faced such an issue before. I requested them to check my order history to verify that I have never misused the return policy. Still, they refused to help and closed the case without resolution.

I am not willing to pay for a mistake that was clearly on Myntra’s or the seller’s part. I demand a full refund or at least a return pickup and proper investigation.

Resolution Sought:

Immediate return pickup of the product.
Full refund of the amount paid.
Apology for the inconvenience caused.
Assurance that such issues will be handled more transparently in the future.