FURLENCO - Furlenco Escalation

Formal complaint against Furlenco regarding the rental of a bed and mattress (Order ID: ORD**********) delivered on *rd Feb ****.
Upon delivery, the items were found to be of unacceptably poor quality, falling far below the standards promised at the time of booking. I acted promptly by attempting to initiate a return request via the Furlenco application the very next day. However, the system blocked my request, citing a "*-month lock-in period" error. Forcing a consumer to pay for and retain defective or poor-quality goods under the guise of a lock-in policy is an unfair trade practice. I attempted to return the product within ** hours, clearly demonstrating that this is a quality-related rejection and not a change of mind.
I demand an immediate waiver of the *-month lock-in period due to the product's failure to meet basic quality benchmarks.
A pickup must be scheduled and the items cleared from my premises before the conclusion of the current billing cycle. Also, confirmation that no further payments will be charged and the subscription is terminated without any penalty.
I have stopped all further payments toward this subscription as the consideration for the contract (the quality of goods) has failed.