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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zivame?
If you are not satisfied with Zivame, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zivame and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zivame
But before filing a complaint, you should
a. Contact the customer support of Zivame first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Zivame
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Case Details
Personal Info
Resolution
Zivame - Package not delivered Closed
I had ordered two products and when the order arrived and i opened it , it only consist of one , another product is missing,i want my second product and please solve the issue as early as possible , by this incident i am not gonna trust ziv...
Mar 26, 2023 by Jyoti Gautam
Zivame - Unable to return the delivered product Closed
I placed an order from Zivame app for "Rosaline everyday double layered" on **th March **** and it was delivered to me on **th March ****, I wanted to return the product as it doesn't fit me correctly and it is under the return policy compliant...
Mar 23, 2023 by Geeta Pokhriyal
Zivame - Item not good Closed
We have placed panty in our latest orders. It's not good and my wife can't use it. It says it's not under return policy. She doesn't require this since it's not cotton and not upto her expectations. Hence we will courier it back. We will need r...
Mar 20, 2023 by Edwin
Zivame - About voucher redemption Closed
I used my xoxoday vocher they said that i will receive mail but * days completed but still no mail i received ...
Mar 20, 2023 by Priya
Zivame - Worst Customer experience Closed
I had placed an order last month, once the product got delivered, i found the size to be not matching and placed a return request. The return request is being pending from more than a month now. The status updation is incorrect on the Zivame ap...
Mar 20, 2023 by Manisha
Zivame - Package is still shipping and not ready to be cancelled Open
I have ordered Dermawear Shapewear by Order Id #********* on *st March. The ETA of delivery, that was shown to me while ordering was *th March. It has already been **th March and it is still in transit. Thinking that it might be a 'one time'...
Mar 13, 2023 by Meenakshi Ray
Zivame - Zivame Return not picked up Closed
I raised a request for return of a product and even after longtime .It was not picked up by anyone .This is fraud as they are not following their return policy which is stated on their website and app....
Mar 12, 2023 by Aishwarya B
Zivame - Order was picked up but not refunded money bad customer service Closed
During login to my account i have entered invalid gmail id by mistake so i want to change that as well as i place my order for return and item was picked up but still details not updated in zivame app and refund not given ...
Mar 08, 2023 by Komal Joshi
Zivame - Refund not processed Open
Exact information about the product is missing. I have return the order but didn't received any refund. I called them and asked for return. They confirmed me that they have received my products and need my bank details as they are not able ...
Mar 02, 2023 by dimpy naithany
Zivame - Package not delivered Closed
I haven't received the product and the website shows that the product is out of stock and the money will be added to my account as zcoins.but i have no zcoins added to my account yet.and i am receiving mails stating that my product as been deli...
Feb 17, 2023 by Divya D D
Zivame - Package refused since payment was under progress Closed
I had made an order with COD on *th November. My order no ********* was delivered by Bluedart delivery agent but since the GPAY transaction was under process, the agent refused to handover the courier and asked to cancel the order. But, after f...
Feb 08, 2023 by SHREY PAVITHRAN
Zivame - Order number Closed
I have order the product and paid through my Paytm wallet, according to Paytm the payment was done to Zivame in same day and I also got the payment reference number which I have shared with Zivame still there customer service is not able to Fi...
Jan 25, 2023 by Tamanna Monga
Zivame - Zivame z coins disappeared Open
I had *** z coins from Zivame. I was placing an order and then for some reason it took me back to order page when I was trying to do payment. My z coins were gone now. I tried to logout and login and now my z coins balance shows as *. My email ...
Jan 16, 2023 by Jyotshna Dey
Zivame - Z coins disappeared Closed
I had *** z coins from Zivame. I was placing an order and then for some reason it took me back to order page when I was trying to do payment. My z coins were gone now. I tried to logout and login and now my z coins balance shows as *. My email ...
Jan 16, 2023 by Jyotshna Das
Zivame - Package not delivered Closed
I had placed an order of * items with Zivame on the *th of Nov. (Order No: *********) for which i got a notification on the the **th of Nov. showing its delivered. But when cross checked the same with my relative for who was supposed to rec. t...
Dec 24, 2022 by Taz Perfectme
Zivame - Unable to place return Closed
Unable to place return. Even after placing return it shows unable to place return. Zivame customer care is not willing to resolve issue...
Dec 07, 2022 by Isha Paikkadan
Zivame - No refund initiated Closed
Order ID: ********* Placed on */**/'** I have not received any refund for all the * products that I had returned. Reverse pick up has been done & Delivery company has confirmed the pick up and yet no refund is reflecting in my account I hav...
Dec 03, 2022 by Komal Thakkar
Zivame - Zivame zcoins Fraud Closed
On **/**/****, I had ordered some items amount to Rs. ****/= from Zovame which were returned later and the refund was issued in the form of ****/= zcoins. On **/**/****, I had ordere again from Zivame using *** zcoins. Rest *** zcoins have sudd...
Oct 26, 2022 by Kanupriya
I had *** zcoins as I returned few products from zivame. Today when I was placing an order, I noticed my zcoins are lost to zero. Please help in getting my money (zcoins) refund...
Oct 14, 2022 by Sumesh
Zivame - Haven t got order confirmation message Closed
I ordered * products, transaction was done through card which got successful, but I didn't d Recieve any confirmation message and order is not tracked ...
Oct 10, 2022 by Shahina
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