File a Complaint against Swiggy
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Swiggy?
If you are not satisfied with Swiggy, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Swiggy and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Swiggy
But before filing a complaint, you should
a. Contact the customer support of Swiggy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Swiggy - My ordered items are not available after accepting order for 2 times Open
I've placed an order and it was canceled after accepting from restaurant after ** mins i got call saying ordered items are not available. Then they canceled order and again I have ordered and after accepting for second time they said again one ...
Aug 19, 2019 by Ashok kumar
Swiggy - Incompley order and customer care misbehaving Closed
We ordered food from swiggy and given some instructions through customers care proper channels .after that they delivered incomplete food with poor quality ,instructed items were missing .after complaing to the customer care they ensure they ar...
Aug 18, 2019 by Ayush
Swiggy - Delivery Closed
Continuesly getting delay delivery for * days...today order McDonald * combo...after ** minutes getting call from swiggy stating that we unable to deliver your food as you ordered * combo...our delivery boy not able to deliver * combo.........
Aug 18, 2019 by Aezaz
Swiggy - Not delivered Closed
I placed a order at *:** and I was waitinh for my order then I called dominos they said there is no any kind of order has been placed Then swiggy executive doesn't give me a Appropriate answer Please help me and This happen was *nd Tim...
Aug 17, 2019 by Simran
Swiggy - Delayed deliveryUneatable food Open
I informed them that such a bad quality food was un-eatable ( I had already mentioned in pre-delivery instructions that I was sick with high fever, and needed the food for taking medicines). Yet after chatting for >**mins in the most polite la...
Aug 17, 2019 by M. Singh Roy
Swiggy - Swiggy order not delivered Open
*Order not delivered from almost past * hours, *delivery guy not recieving the calls *delivery guy far away from the location *When complained to swiggy, just keeps the call on hold for more than **mins and cuts the call. The only solution ...
Aug 17, 2019 by Abhilash M P
Swiggy - Privacy being violated of the Customer Closed
I was chatting with Swiggy Customer Care and I wanted to upload a screenshot of their delivery status. Instead I uploaded a wrong screenshot containg personal data on the Help Chat Window. I tried to delete the picture but I couldnt delete it. ...
Aug 16, 2019 by Piyali Banerjee
Swiggy - Bad quality food Closed
Date-**-**-**** I live in kota, Shrinathpuram Sector C. Order Id is *********** I have ordered a malai kofta and a laasi from a amar Punjabi restaurant via swiggy. And I have received a bad quality food. Malai kofta was rotten and was smell...
Aug 16, 2019 by Gajendra Singh
Swiggy - Non veg food delivered which create hatred Open
I ordered a Dal makhani by swiggy on **.**.**** {Order id: ***********} as I & my family are pure vegetarians. We are Marwari by caste but they delivered a Chicken dish. When we seat for dinner we open the box we found it non-veg item. As my pa...
Aug 16, 2019 by Rohit Somani
Swiggy - Amount debited from account but order was not placed Open
I placed an order on swiggy by using google pay .The amount of Rs **** was debited from my account but the order was not placed. I contacted swiggy, google pay and the bank it self but no steps are taken to proceed with the refund yet. The ord...
Aug 16, 2019 by Soumi chatterjee
Swiggy - Swiggy not delivered my order but charged fine too Open
I have given order to swiggy with full address details. But they fail to deliver my order and took charge of me *** Rs for the order cancellation. I did not do so. They cancelled the order and refund money back after deducting cancellation char...
Aug 15, 2019 by Deep Prakash Kushwaha
Swiggy - Stale food delivered Open
I ordered food from swiggy. They said it will be delivered in ** min. But it took ** min. The food which we got was stale and half-cooked. I raised a concern with the team. They don't want to listen. Service agent said ok I'll share your experi...
Aug 14, 2019 by Vishal Vijapure
Swiggy - My children is sleeping without taking food Open
Approx *:** pm I have ordered my food to swiggy ** min time they had given after that they approx *:** pm they were saying that because of the accident your delivery will be late till ** minutes. I had called that number after ** minutes but I ...
Aug 13, 2019 by Sunder Singh Latwal
Swiggy - My order was not delivered Closed
I ordered a coffee from ccd and by order was accepted and I didn’t recieve the order but it was marked delivered and when i called swiggy they said that their were bike issues we can’t deliver it......
Aug 13, 2019 by Sudhanhu singh
Swiggy - Food not delivered Open
I have place a order on swiggy on monday **/**/**** at **:**pm And order confirmed by swiggy at **:**pm But order not delivered And swiggy care executive forced me to cancel my order...
Aug 13, 2019 by Nipun jain
Swiggy - Wrong item deliver and its price was less then my order Open
I ordered moong daal halwa which was of 200. But i recieved sponge rasgulla and when i talk to their executive they do not replace my order nither refund my money....
Aug 12, 2019 by Omprakash bhatt
The bun masks had unbearably excessive amount of salt in it, and it came packed in just a newspaper, all soggy. The mawa was not fresh. It did not mention on the menu that it will be a packaged mawa cake. I ordered it with the impression that i...
Aug 12, 2019 by Christina sunny
Swiggy - Food not delivered Open
I have ordered food from swiggy on ** august at **:** pm. I had ordered pizza after some time about half an hour they had called me and said that your order could not be delivered right now you have to cancel this order we will place same order...
Aug 12, 2019 by Shrikant ashok nikam
Swiggy - Refund not given Open
I ordered food from swiggy on ** July ****. The money got debited from source account but the transaction got failed. I have contacted the swiggy chat team regarding the issue and they didn't help me resolve the issue. I am attaching concerned ...
Aug 12, 2019 by Raj Kumar
Swiggy - Lazy drivers and a waste of money Closed
Swiggy's drivers are lazy useless bums. They refuse to deliver the items to your door and instead just drop them off with the guards to your house, apartment, whatever, who of course never bother to deliver it to you. Swiggy also will refuse to...
Aug 11, 2019 by CoreyC
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Questions about Swiggy
Ask questions about Swiggy and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Swiggy?
CONTACT
080-46706906.
This is not the no. To contact them it's a no. Where you can inquiry about how to add your
restaurant in swiggy platform
What is Swiggy office address?
Address : H. No. 1-62/172, 4th Floor , Plot No. 172, Kavuri Hills Phase II, Madhapur , Hyderabad, Telengana -500033.
Bundl Technologies Private Limited,
No.55, Sy No.8-14, Ground Floor,
I&J Block, Embassy Tech Village,
Outer Ring Road, Devarbisanahalli,
Bengaluru - 560103, Karnataka.
What is Swiggy customer care email?
support@swiggy.in
Their is one more email grivences@ swiggy.in this is mail provided in swiggy app terms and condition
Where to find Swiggy discount coupons?
Who is the Owner / CEO of Swiggy?
Sriharsha Majety
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