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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Oyo?
If you are not satisfied with Oyo, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Oyo
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a. Contact the customer support of Oyo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Oyo - Refund is not processing by Oyo total holidays Open
We have booked a tour package from Oyo total holidays. But from the very first day, they just didn't give any importance towards us. They have taken **k from us but still, they are not planning accordingly for the plan. We called so many times ...
Jul 24, 2019 by Snigdha roy
Oyo - Oyo booking Closed
I booked suit room in oyo for my guests from Gujrat for the date **-**-**** booking ID KNUG****, when I went to hotel they said we are not attached with oyo and for you there is no room. I contacted with customer care they raised issue ID*****...
Jul 23, 2019 by Indrasena
Oyo - Amount not refunded Open
I had a booking on **st of june with booking id: QDTV**** Due to unhygienic and unhealthy hotel conditions i was moved to a different hotel the price of which was less than the original amount i paid via prepaid mode. it's over ** days of me c...
Jul 22, 2019 by Akshay
Oyo - My refund amount was not provided Open
I booked a room at the hotel ( Purplepatch Arun Prasath Park ) on June **th ****. The hotel request **% of extra amount for the early check-in process. So I called to the OYO customer care and talked with the customer service manager to tell th...
Jul 18, 2019 by Joseph Deva Kumar
Oyo - GST invoice not provided Open
Even after * times requesting they are sending only payment receipts. Neither the hotel nor Oyo is sending me Gst Invoice. Further, the hotel is asking me to come down again to their place to collect invoice. As per GST act and rules, no GST r...
Jul 18, 2019 by Ajay Kumar Jain
Oyo - Service not delivered as it was promised Open
I had a pretty bad experience with OYO on my last booking of OYO Home ***** Sahyadri Farms booking ID: IKND****. *. I have booked an OYO home whereas this place was not at all like that and it was even worse than a *-star hotel. There was no p...
Jul 17, 2019 by Shashwat Srivastava
Oyo - OYO cheating didn't refund my amount till now Open
I booked a few rooms through OYO on April **** to check in on June *th. When I went to check in hotel management denied my check-in as their agreement with OYO terminated on May ****. I raised a complaint regarding the same on June **th **** to...
Jul 15, 2019 by Vinod Kumar Reddy
Oyo - Refund not received Open
Refund for my booking was initiated but not received yet. When trying to contact them they say we transferred but till now I did not receive any fund in my account....
Jul 15, 2019 by Vishal
Oyo - My Room was cancelled despite my confirmation for booking by oyo Closed
I have booked * rooms though oyo which I have confirmed through there telephonic verification and whatsapp. But when my guests reach the hotel they came to know that my booking was cancelled and when I call oyo they told me that they have not c...
Jul 13, 2019 by And it
Oyo - Refund Issue Closed
My confirmation number is YDBM**** . Its been more than ** days post check out still the refund is pending.Their is no proper response from customer care....
Jul 11, 2019 by Bhushan
I booked hotel silver key from Oyo but I got insulted this hotel reception and hotel manager. I am never thought to see this insult. We booked this hotel for the family but we did not know this hotel is unmarried couples allowed hotel. We go to...
Jul 08, 2019 by Lourdu Vinoth
We had booked rooms through oyo app with booking ID BPJX****,but when we reached hotel they denied check in from oyo customers.we had to check in directly.we did not get the refund from oyo which was taken while initial booking. We have called...
Jul 07, 2019 by bhaskar sarmah
I booked a hotel under them paid once through online and at the time of check into the when hotel they denied.booking id- GJAE****. total * times i paid it and from oyo support team it was told to me that my payment that i gave them through onl...
Jul 05, 2019 by sourav ghosh
Oyo - Incorrect invoicing and not resolving concern Open
I have booked a room in Warangal dated **-**-** through OYO and stayed in OYO Capital O ***** Landmark Residency. I was asked to pay the total amount of INR **** and I have paid through my credit card. The hotel did not provide GST invoice for ...
Jul 03, 2019 by Mahendrakumar S
Oyo - GST invoices not provided Closed
Hi, I booked OYO **** at Santacruz Mumbai and stayed from *rd June to ** June and * bookings were made by their PM *-*, *-**, **-** and **-** June. I updated my whole details like GST number and address. When I checked out and requested to bil...
Jul 02, 2019 by Sushil Kumar
Oyo - Need refund from oyo Open
I had booked a room my booking id is (gzpl****). I booked this on **/**/**** at night and I have made payment also that I found the date **/**/** Sunday morning is cheeked out time **:** am but on Sunday I have to check in at same. I called the...
Jun 28, 2019 by VISHNU
I booked a room on ** June **** Sunday, hotel sunview international at Karol Bagh, my booking ID is QACX****. I have made the payment of Rs. **** by online on phone pe. While booking it was written that all govt authorized identity is applicabl...
Jun 24, 2019 by Sakshi verma
Oyo - Refund denied Open
I booked an OYO on June **nd Saturday morning. it was *** rupees but after adding Oyo money and HDFC card discount, I got it for *** rupees. By afternoon i get a message saying that due to unfavorable circumstances the booking has been shifted...
Jun 23, 2019 by Divya S
Oyo - Denied checkin due to tariff issue Open
I booked Oyo Rooms OYO ***** Greens Race View at Ooty for *st June **** to *rd June **** on **th May **** and made full payment Rs- ****/- well in advance as was shown on the website. I got confirmation from Oyo and my booking ID was UWGA****. ...
Jun 22, 2019 by Kamal Khandal
Oyo - Refund not forwarded Open
I cancelled my hotel booking of three days in May ****. Even when the cancellation policy of oyo mentions that the refund is given in *- ** days, it's been a month and I have not recieved my refund. Everytime I call I'm stuck in a loop of repea...
Jun 20, 2019 by PRAGYA BELWAL
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Questions about Oyo
Ask questions about Oyo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Oyo?
093139 31393
What is Oyo office address?
Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka.
ORAVEL STAYS LIMITED
Ground Floor-001, MAURYANSH ELANZA,
SHYAMAL CROSS ROAD, NEAR PAREKH HOSPITAL, SATELITE, AHMEDABAD - 380015
Gujarat.
OYO Hotels and Homes Pvt. Ltd.
D-188, Sec 51,
Gautam Budh Nagar,
Noida, Uttar Pradesh - 201301
What is Oyo customer care email?
join@oyorooms.com
Where to find Oyo discount coupons?
Who is the Owner / CEO of Oyo?
Ritesh Agrawal
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