File a Complaint against Oyo
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Oyo?
If you are not satisfied with Oyo, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Oyo
But before filing a complaint, you should
a. Contact the customer support of Oyo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Oyo - Refund Isnt intiated and Biased and supporting the Hotel staff instead of customer Open
I made a booking for three adults and travelled *km to reach the hotel the staff told us we don't allow *boys and a girl into one room so we said we are fine with that as OYO app didn't show anything like that we thought we can have a stay as a...
Jan 06, 2021 by Gogam Pavan kalyan
Oyo - No assistance for Claim refund Open
My booking id: JCWD**** was cancelled due to No Show because my flight AI *** was cancelled by airline due to bad weather and couldn't reach the destination. So I request OYO to please provide me full refund for the booking. ...
Jan 04, 2021 by Bharat
Oyo - Money deducted but no booking done Closed
Hi, I was booking a room at 'Capital O ***** Ramachandra residency' on * Jan. ****. My money money got deducted but I don't see any booking done....
Jan 03, 2021 by Suraj P
Oyo - Fraud by oyo rooms Closed
Dear sir/ madam This is the second time that such an incident happened to me. After booking and receiving confirmation from oyo thrice yesterday when I went to the hotel today morning I was denied check in saying they have no tie up with Oyo. ...
Dec 26, 2020 by Pratik Jaydeokar
Oyo - Room not clean hot water not there Open
Booking no: HRHW**** I booked hotel via Oyo app at **/**/****. I done my payment at hotel reception. Room too ugly and hot water not there but they are mention hot water and power backup is present after seeing room . I can't do anything at t...
Dec 23, 2020 by Sabarinathan
Oyo - Denied checkin at Oyo All in One Dwarka Delhi because of Pre paid payment Open
The hotel Oyo ***** All in One Dwarka, D refused us to checkin with our prepaid booking saying that they have some ongoing dispute on payment terms with Oyo and asked us to reach out to Oyo for refund. It's been more than ** days and I'm strug...
Dec 21, 2020 by Shudhanshu Mishra
Oyo - Oyo Hotel denied check in after confirmed booking Booking ID Closed
I booked a hotel room from OYO website with booking ID :UKLO**** . This hotel owner denied check in at the hotel despite having confirmed booking. OYO has charged Rs *** for cancellation for no fault of mine. I want full refund....
Dec 01, 2020 by Hari Om
Oyo - Denied check in Closed
Booked hotel through oyo app, oyo townhouse landmark *** but when I visited there for check-in they refused to give me check in because of tariff issue. They asked me to wait and waited there for more than * hour and also oyo didn't help in re...
Nov 21, 2020 by Anshuman Yadav
Oyo - Refund has been rejected Open
Booked an cottage in OYO in Ooty, At first the hotel manager didn't allow transport parking but at booking was mentioned with parking amenities then hotel manager told to cancel and move out of cottage we already checked in with * mnth baby he ...
Nov 21, 2020 by Mahalakshmi
Oyo - Refund not processed Closed
They informed that the refund will be processed on **th however it's not processed ...
Nov 20, 2020 by Swarna Prabha Devi
Oyo - Oyo dirty room no customer service Open
Booking id KSTQ****. I booked oyo, paid the amount checked in and then when I saw the room it was very bad, there were ashes on the floor, the pillow covers were very dirty and it was smelly. When i asked for change of room the receptionist...
Nov 18, 2020 by Sumaiya Syed
Oyo - Refund with interest not received form OYO Closed
We had paid Rs.**,***/- to OYO, as a part of our corporate membership, in ****. They have confirmed that the money is in the wallet, but have not paid the money back at all. We had sent them at leads **** emails. The company and the employees d...
Nov 08, 2020 by Balaji Narayanan
Oyo - Refund not received from OYO even after a month Closed
I had booked * rooms for **th Oct **** and **th Oct **** through OYO. The hotel was in Baner, Pune and i had made my payment through UPI. As i found a better hotel later on, i cancelled my existing booking. OYO said the money will be refunded i...
Nov 08, 2020 by varunraj gore
Oyo - Oyo rooms was denied was checking and Oyo is not giving refund Closed
I booked hotel in Goa thru Oyo, after I reached there they cancelled , Later I booked one more , hotel said cancel because property is closed, I intimated to Oyo, they said will check , Later they sent mail for refund but no refund recieve...
Oct 08, 2020 by Mukesh Dave
Oyo - UPI money taken without booking Closed
I tried to book a hotel in oyo app on **nd september and when i used the pay now button and clicked the upi option, the site said "Something went wrong, Please try again later", I didnt think much of it and proceeded to book another one, later ...
Sep 22, 2020 by Prateek Sharma
Horrible service, on call oyo customer executive told me its a *star property, even told balcony and all is there, but it was a horrible room and amenities, *st i booked hotel in chembur Oyo ***** RK international, there was not light * hours i...
Sep 21, 2020 by Noel pinto
Oyo - Inconvenience regarding OYO property booking Open
Hello, I am a frequent customer of OYO and have been availing their services almost in every city and property type for the past few years. I experienced both positive and negative services hence; I gave feedbacks accordingly on their platfo...
Sep 20, 2020 by Biprojit Choudhury
Oyo - WRONG INFORMATION BY OYO Closed
I made a booking on OYO Hotel No. ***** on **th Sep **.. But later on I found that actual location of the hotel is in a different city which is more than *** kms away. The hotel name showed up on the list when I searched for that particular cit...
Sep 14, 2020 by Kalung Payang
Oyo - Promised refund is not being processed Closed
I booked a hotel from Oyo and on arrival I found that the hotel was not clean. In this critical time of pandemic, I couldn't take by staying in such a hotel, so I contacted oyo customer support for help. Their customer executive told us to leav...
Aug 29, 2020 by Sushant Bhatia
Oyo - Did not receive the refund since 6 months Closed
First of all OYO did a fraud by booking and taking a money for a non existing hotel. I reached the place at midnight and searched the whole area but no hotel was there with that name. So I called up OYO to check in some other hotel. So there wa...
Aug 24, 2020 by Rajanikanta Sahoo
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Questions about Oyo
Ask questions about Oyo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Oyo?
093139 31393
What is Oyo office address?
Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka.
ORAVEL STAYS LIMITED
Ground Floor-001, MAURYANSH ELANZA,
SHYAMAL CROSS ROAD, NEAR PAREKH HOSPITAL, SATELITE, AHMEDABAD - 380015
Gujarat.
OYO Hotels and Homes Pvt. Ltd.
D-188, Sec 51,
Gautam Budh Nagar,
Noida, Uttar Pradesh - 201301
What is Oyo customer care email?
join@oyorooms.com
Where to find Oyo discount coupons?
Who is the Owner / CEO of Oyo?
Ritesh Agrawal
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