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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Jaxtakart.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Jaxtakart.com - Received wrong product Open
I ordered for a swipe konnect *.* battery amount *** rupees with discount of rupees ** Thus I paid *** rs. by credit card. Jaxtakart sent me wrong battery of swipe konnect eco model. That battery is not suitable for my phone due to smaller than...
Dec 05, 2018 by Rajeev Asija
Jaxtakart.com - Package not delivered Open
Dear customer team i ordered cellphone battery in date of **-**-****. After * days my order was shipped by DTDC courier company and generated tracking number (X********).After * days i checked status courier service unavailable in my area.Rema...
Nov 27, 2018 by Naveen Kumar
Jaxtakart.com - Package not delivered Open
On **-**-**** I ordered battery of micromax canvas selfie *. After that three days later I got a mail that package has been hand overed to DTDC courier services. After **-**-**** Im not getting any update regarding the package. I mailed both Ja...
Nov 22, 2018 by Deepesh K
Jaxtakart.com - Wrong item supplied Open
Item supplied is not as demanded . supplied Karbon battery in place of intex battery which is not functioning in my smart phone . ** to ** email sent to customer support but they are not responding ....
Nov 21, 2018 by Moti Ram Yadav
Jaxtakart.com - Package not delivered Closed
I have order inetxaqua*+ battery on **oct **** through jaxtakart and today *nov **** till now it is not delivered , I have given proper address mobile no. And pay the amount. ...
Nov 07, 2018 by Shivani
Jaxtakart.com - Package not delivered Closed
I have ordered Samsung galaxy grand battery on *th October **** through jaxtakart,and today it's *november ****,till now it is not delivered,I have given proper shipping address along with correct phone number,now they r saying through email da...
Nov 05, 2018 by Harender Singh Tomar
Jaxtakart.com - Item ordered not shipped even after more than 20 days Closed
I have booked ** lava iris *** battery and made online payment . The product was to be delivered within **-** days . To my surprise even after about ** days product is not shipped . ...
Oct 17, 2018 by O P Srivastava
Jaxtakart.com - Dhokha फ्राड Open
मैं प्रितम नारायण गया बिहार से अनलाइन जैक्स्टाकार्ट कंपनी से एक पैनासोनिक टि ** बैटरी आर्ड...
Sep 28, 2018 by pritam narayan
Jaxtakart.com - Package not Delivered Open
Hi Sir /Madam I had ordered samsung on * pro battery in jaxtakart.com Website.My Order number is ******.He Send the order by DTDC courier.But i cannot track DTDC courier details.I cannot recieve my item.Please Solve my problem.Thank u...
Sep 01, 2018 by Thota Sudheer Babu
Jaxtakart.com - Duplicate Product Open
Provide me duplicate product. After receiving My Battery, I try it on phone. And that time its showing "Not Charging". Then I try to charge but it dose not work. I repeatedly mail them accordingly but they did not respond any of my mails. Pleas...
Jul 27, 2018 by Barun Kumar Das
Jaxtakart.com - Wrong & Under rated Items Open
I placed an order on Jaxtakart having Order ID ****** Dated **/**/****. My ordered items were ** no. LAVA A** Battery, *.*V, ****mAh,Li-polymer batter & ** no. Xolo Charger for XOLO Era *x but I have received a Li-Ion batter having *.*V & ****m...
Jul 09, 2018 by Aftab Hossain
I ordered a item on **nd June , **** jaxtakart.com was not get yet. order no ****** , item -lyf water f* flip cover (black) @ rs.*** I complainted * times to said above company ,but they are not any response. Thanks....
Jul 03, 2018 by PADAM PRASAD UPADHYA
Jaxtakart.com - Wrong item delevery Open
I have purchased a mobile flip cover for my mobile OBI worldphone SF* @Rs. ***/-. But delivered item is different. I had many time tried to contact its costomor care number +************ send a Email also from my e-mail id- swatantra.vinod*** @...
Jun 27, 2018 by Vinod Kumar
Jaxtakart.com - They are not cancel my order and not refunding online paid amount Open
i purchased a micromax a *** battery on ** may **** of rs ***. they called me on ** may **** and tell me that they are not able to send same product as i ordered so they are sending different product and that is more expensive. so i denied to c...
May 19, 2018 by kuldeep varsaul
Jaxtakart.com - Sent Defective mobile battery two times Open
I had ordered a mobile battery for my yuerka plus mobile from jaxtakart online shopping site on September ****. A prepaid amount of *** have given by me. They sent me a battery, which was not fitted properly. I raised a request for money refund...
Dec 16, 2017 by SRIPATI SAHOO
Jaxtakart.com - Product not shipped and delivered yet Open
I ordered a product from this website on ** june ****. The product was a mobile battery of Redmi *. Since I was in urgent need of the battery, I also paid ** rupees extra for their fast express delivery method. When i didn't receive the mail fo...
Jul 05, 2017 by Anurag Sharma
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