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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Ferns and Petals - Worst product Closed
I had ordered for cake from ferns and petal and I'm very much disappointed with it. I received a cheap quality cake.The cake base was not fresh and extremely dry. Very disappointing ...
Jun 02, 2021 by Prakash singh
Ferns and Petals - Item not delivered cake and flowers Closed
I have ordered cake and flowers on **th of may before *:** am which has to be delivered on the same day between *:** am to **:** pm as per fnp costing Rs.****/-. The order has not yet been received nor there is any refund policy available in th...
May 22, 2021 by Manika Awasthi
Ferns and Petals - Package not delivered Closed
I placed an order on FernsnPetals on *th May and it was supposed to be delivered on *th May in Bhubaneswar. However, the order was not delivered and it got canceled. Also, they did not initiate a refund for my order. Order id is ********...
May 10, 2021 by Samyak Nanda
Ferns and Petals - Money not refunded Closed
Order# ******** After placing the order, i got a confirmation mail from Ferns & Petals that the order is confirmed. Next day, there was no call or mail from them that the photo cake is not available. I kept calling them, till * PM and got a ca...
Mar 25, 2021 by Shubhalaxmi Chatterjee
Ferns and Petals - Ferns And Petals FNP Fraud Non delivery of order after full payment Closed
I ordered cake and gift with surged prices only to get it delivered on Valentine's day i, e **th Feb ****. The day and time slot has already passed, today is **th feb yet there is no update on order and it did not get delivered. Customer car...
Feb 15, 2021 by khushbu singh
Ferns and Petals - Refund not credited Closed
I had ordered one gift from fnp and they didn't delivered it on time and no intimation was there. I cancelled the order and first they were not ready to cancel it, inspire of me calling many times then they agreed to cancel it. And then they pr...
Dec 04, 2020 by Anisha Sharma
Ferns and Petals - Package not delivered Closed
I had placed a diwali gift order for my dear ones and they did not deliver it on the day mentioned while ordering. And also I received a poor response from the support with invalid reference ID. I patiently waited for * days and post checking t...
Nov 19, 2020 by Deepa Shetty
Ferns and Petals - Why my order was not delivered on time Closed
Despite taking extra money to deliver orders in particular slot ...they befool the common people and play with emotions . I called them * times in * hour to enquire my order and also requested to deliver it on time ..if not earlier ... But ...
Nov 03, 2020 by Dr. Arunima Saini
Ferns and Petals - Package not delivered Closed
The order was marked as delivered. Upon complaining the agent said it was by mistake and the order will be delivered by an hour. The order was not delivered. They asked for the package image. I don’t understand how to provide them that. They...
Oct 07, 2020 by Preeti pathak
Ferns and Petals - Package not delivered and dening for refund Open
Hi I have ordered Rakhi and Kaju katli for Rakhi Celebration for Abu Dhabi Location. Order Detail:Ordered on: **th July'**Selected delivery date: **th July'**Order Number:******** I have received rakhi on ** July on the same address but...
Aug 23, 2020 by SUSHAMA RANJAN
Ferns and Petals - Wrong promises Open
They promised me to deliver the cake today that is on *th Aug ****, but now they are saying that they will deliver it on ** Aug ****...
Aug 07, 2020 by Kaustav banerjee
Ferns and Petals - Cake did not delivered Open
I had ordered red velvet *Kg cake yesterday *th August **** from Ferns and Petals. I had paid ***Rs for fixed delivery time. In the night I received message from Ferns and Petals that my cake could not delivered because the customer want the or...
Aug 06, 2020 by Tapps Singh
Ferns and Petals - Partial Delivery Done and Amount not refunded Open
I ordered some stuff from ferns and petals which included a set of Rakhi + money plant costing Rs ****. I added three items to the existing order - a cake(Rs ***), two kids rakhi(costing Rs ***) and two kids coffee mugs (costing Rs ***). And i ...
Aug 06, 2020 by Rita Gupta
Ferns and Petals - Faulty product sent Open
I live in India. I ordered an online rakhi to be sent to my brother in Singapore. The order was received on **st evening. As Rakshabandhan was on *rd my brother opened the package on *rd. He found that the bracelet rakhi i hooked is faulty as t...
Aug 04, 2020 by Nivi K
Ferns and Petals - Rakhi Delivery Mishandling the Customer Closed
Hi i have ordered a product on occasion of Rakhi for an international delivery, the product was neither reached to its destination, nor it is of any use to share. I have been requesting the team for giving me a refund for the same, and they hav...
Aug 03, 2020 by Smriti Gautam
Ferns and Petals - No delivery Open
My rakhi order #******** was supposed to reach today. I suddenly got an email from the company saying the recipient refused to take the order, which did not happen. If the recipient did refuse the order then the delivery person should have call...
Aug 02, 2020 by Vaibhav Ghildiyal
Ferns and Petals - Package not delivered Closed
I have ordered one rakhi from Ferns n Petals around one month before which needs to be delivered on **/**/****. Since from that day I am chasing the company as the status is still reflecting as Confirmed. But the team is closing my ticket again...
Aug 01, 2020 by Yogiti pant
Ferns and Petals - Package not delevered Closed
My order id ******** placed on ** 'july' is yet to be delivered.Think i made mistake ordering from so well known brand.After raising ticket innumerable time they falsely updated "delivered".Yet my relatives did'nt received any parcel.I need t...
Jul 28, 2020 by SHIKHA AGARWAL
Ferns and Petals - Wrong cake delivered that too of worst quality Closed
I have file complaint **-** to help@fnp.com, neither they delivered the ordered cake,nor refunded the amount,after that I called customer care filed the same complaint again * times,they are not even responding, pathetic and disgusting attitude...
Jul 26, 2020 by Farhat khan
Ferns and Petals - Package not deliverd Closed
I ordered rakhi for my brother in canada on **th july.they didnt deliver it and today sent me a mail that order is delivered,i confirmed with my brother and he said he was available entire time and hasnt got anythng.i called customer care they ...
Jul 20, 2020 by Soniya khunti
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