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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Coin dcx?
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1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
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But before filing a complaint, you should
a. Contact the customer support of Coin dcx first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Coin dcx - Coin dcx not refunding rejected deposit Open
Coin DCX is not refunding the money of a rejected deposit. Raised multiple tickets , but there has been no response. Not sure if the service is poor or are they some scammers....
May 14, 2022 by Abhinav Singh
Coin dcx - Money has been deducted from my Bank but same is not reflecting in Coin Dcx app Open
I had Transferred INR **** through IMPS but money not reflecting in My wallet (Coin Dcx app). Its been more than ** hours but money has not been credited in my Coin Dcx app. And there is no proper response from Coin Dcx Team. Kindly help me ...
May 13, 2022 by Akshay Shetty
Coin dcx - Refund of amount deposited Closed
I made a NEFT transaction to coin dcx hdfc A/c from my ICICI account. By my primary account attached to coin dcx was my SBI A/c . So I changed my primary bank from SBI to ICICI . Now my deposited amount is not reflecting in my wallet and i am ...
May 13, 2022 by Yakshant gupta
Coin dcx - Invested crypto currency lost Anchor Protocol Closed
Hi team, I had invested INR **** for buying Anchor Protocol in Coin Dcx app and my profit has been raise to ***** above . Suddenly the coin has been vanished from my coindcx wallet . I need to be my invested coin else the amount need to back...
May 13, 2022 by Noel Felix R S
Coin dcx - I have deposited money but Can t we reflect in my account Closed
I deposited Rs ***** in the account of Coindesks but they have not reflected in my own CoinDCX wallet yet. This transaction was reported on May ** at *pm For this I sent * complaints to the company but no response came from the company. Whil...
May 12, 2022 by Lakhanbai meena
Coin dcx - Amount transfered through net banking Open
Hi Team, Since, coindcx stopped there third party app for depositing amount in coindcx wallet, I transferred amount via netbanking (coindcx account). I’m my amount got withdrawal and attached reference number, statement still its not refle...
May 12, 2022 by Sheik dhawood ibrahim
Coin dcx - Money debited but not credited Closed
Today ** may i made a payment of **** from my sbi yono in afternoon but didn't get money in coin dcx app. I have every evidence....
May 11, 2022 by Gotam pareek
Coin dcx - Deposit issue Closed
I deposited the money still facing problem and no resolution from your end. You guys dont have any callback or calling option just only the mail option which is not at all sufficient. I have been investing from past few years and didnt expect t...
Apr 30, 2022 by Sunny Rajak
Coin dcx - Money deducted but deposit fail Closed
I have completed the payment through cbi (IMPS) of **** but only money deducted from bank and deposit fail Infact when I opened coindcx again after payment then I couldn't able to see pending transaction or something like that it just got me ...
Apr 30, 2022 by Abhay Raj
Coin dcx - Money deducted but not added in coindcx account Closed
I have transferred money from net banking a sum of Rs **** from my sbi account. But I have not received that money in my coin dcx account....
Apr 29, 2022 by Mohit Kumar Giri
Coin dcx - Money not refunded by coindcx Closed
I have deposited ****rs on coindcx on ** April. They have rejected my payment and not even refunded me back. Their support team isn't helping either. ...
Apr 28, 2022 by Nimisha darak
Coin dcx - Refund not received Closed
I was trying to add money into my coin dcx wallet by online money transfer but coin dcx not reflected my money into wallet and rejected my money And told me that they will refund my money into same bank account witch they received money but sti...
Apr 14, 2022 by Aniket sawane
Coin dcx - Deposit rejected Open
I create a INR deposit request in coindcx wallet and I am transferred the fund to the HDFC account ACCNO: ************** and my transaction-id: ************ they are not giving my money back I already sent a lot of emails please give me my mon...
Apr 08, 2022 by Charan tej
Coin dcx - Refund Closed
I had transferred amount in the given NEFT information of rs ****,but the minimum value is to be add was rs **** so by mistakely I had transferred it ,so I need those **** back to my account ...
Mar 26, 2022 by SOHAN RAM KRISHNA VISHWAKARMA
Coin dcx - Refund Closed
I have already raised a ticket in CoinDCX many times, I have attended a call from CoinDCX side and submitted all proof, transaction, pdf file now they are replying through automated emails that they are waiting for my reply I just want my refun...
Mar 07, 2022 by Radha Sharma
Coin dcx - KYC verification Pending Open
I have applied for KYC verification four days ago and it it's not verified yet, I'm raising a ticket everytime but all i get is a auto mail saying it will be resolved soon. ...
Mar 01, 2022 by Vijaya lakshmi
Coin dcx - I want to withdraw my amount due to reject my kyc Closed
Complain my kyc rejected due to not clear photo camera on coindcx app...
Feb 06, 2022 by VIJAY KUMAR AGERWAL
Coin dcx - Rejected transfer not refunded Open
I tried to transfer money into CoinDCX to invest. They rejected my transfer and didn't issue a refund. When I asked for an RRN ( relative reference number ) they asked for my bank statement. In spite of providing unnecessary sensitive financial...
Feb 03, 2022 by Radhika Bagaria
Coin dcx - Coindcx deposit not reflecting wallet and no response from support team Open
Coindcx deposit not reflecting wallet and no response from support team even after multiple support tickets. Deposit done on **th Jan deducted from bank account but not added to wallet...
Feb 02, 2022 by Suma d s
Coin dcx - Money got deducted but not reflected in sallet Closed
I have used UPI mode of payment in coin dcx... I paid through UPI and money also deducted but it has been more than * hours funds has not been added in coin dcx wallet...
Feb 02, 2022 by Himanshu Sahoo
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