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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Byjus first
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c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Byjus - Cancellation of course at Day 1 but refund not received Offered Resolution
Reason: it was forcely given to us, as we had joined video only for demo. But the sales person has concealed the payment information at first and when I have reject to take course they gave us many many convincing plea's. We felt that without p...
Aug 06, 2022 by SANJEEV KUMAR THAKUR
Byjus - Cancellation not processed Open
We subscribed for a course for my kid studying in * standard.We were informed that there is a trail period of ** days and we can proceed with cancellation anything if not satisfied.Since i raised for cancellation from the month of june still no...
Aug 04, 2022 by Nagendiran K M
Byjus - Cancellation of Byju s subscription Offered Resolution
I took a subscription of Byju's for my daughter. I was told that if I am not satisfied, I can cancel my subscription within ** days. Now when I am trying to contact Byjus people, they say that a senior manager will call me. Its been ** days, I ...
Aug 04, 2022 by Ila Anand
Byjus - False commitments loot and carelessness Closed
A Byjus agent visited my house to sell a course for my son. He promised few benefits like online face to face teaching etc if not I was allowed to discontinue from the course within ** days. Later after I enrolled for the course, nothing as suc...
Aug 03, 2022 by Aayush Agarwal
Byjus - Byjus and my byjus councilor was not helping me to cancel my course Offered Resolution
Byjus and my byjus councilor is not helping me to cancel my course and my counselor is not picking my phone call and byjus finance team also forcing me for emi so please help to solve my problem and get back refund money...
Aug 03, 2022 by Ayush Kumar Singh
Byjus - Amount not refunded and not closing the Loan Offered Resolution
On **-June-****, an Executive From Byjus named Sarvesh (+** **********) had visited me and trapped us into their trial product for kids learning program. They had clearly told us that we can try the product for ** days trial period and if not s...
Aug 02, 2022 by Saleh Noordeen
Byjus - Byjus not refunding amount Closed
I have purchased the Byjus early learning program for class* and * for *****. I have not liked the course and requested for refund after * days. Its been more than ** days now i am keep chasing them for my refund but they not resolving it and b...
Aug 01, 2022 by vaibhav agarwal
Respected Sir/Ma'am, With reference to the above subject, I would like to lodge a Complaint against BYJUs Company Bangalore, for not being ready to process the refund amount of five years of subscriptions upon giving the cancellation request w...
Aug 01, 2022 by Nitin
Byjus - Cancellation nt done Closed
Last month i mailed byjus for cancellation. bt its been almost a month. nt a single response on bahalf of byjus's or not a single revert in mail to.i called couples of times to the helpline no.bt no assurance .reg mob no.**********...
Jul 25, 2022 by Mahendra parihar
Byjus - Refund not credited Open
I like to bring to your notice about the false promises made by Byjus online coaching company. On ** June **** this person named Mr Milland Chourasia came to my house in bhowali. Meeting with Mr Milland was scheduled online after I received cal...
Jul 24, 2022 by Harpreet singh
Byjus - Cancellation is not in process since last month Closed
Dear sir/ma'am, This is Anisha Chowdhury, I've applied byjus cancellation department for cancellation since last month ** June, since then I still didnt get any proper response there, Refund is not possible i...
Jul 20, 2022 by Anisha Chowdhury
Byjus - My order item not received Closed
I Have Buy Byjus Subscription In ** April ** And Items Delivered In * Week After But School Bag Not Received So I Call Byjus Mentor Number And Bengaluru Exicutive Sharan Sharma And He Was Tell Don't Worry Ur Problem Solve In * Day And After I H...
Jul 16, 2022 by Joshi prakash
Byjus - Refund Closed
Byjus is not accepting my cancellation request and also not giving the refund of **** rupees...
Jul 16, 2022 by Rehana Iqbal Imani
Byjus - SD card not delivered Closed
I had requested byjus to send the books of class *( new session). I took * months and ** to ** calls to byjus to deliver the books. Now the SD card provided by byjus which has the study material is damaged. I requested for the same. Now the SD ...
Jul 16, 2022 by Deepa
Byjus - Cancelletion not processed by byjus Offered Resolution
As Per our coucelling done by Ajay biyju team we taken course two mentors online jee foundation type courses and paid on **th June as emi. As he mentioned batch immediately Start and if you will not satisfied with ** day you will get refunde...
Jul 16, 2022 by Yogendra Kumar Rajput
Byjus - Harrassment for Refund Open
Hi I am Jinal Dhanak mother of Bhaavi Dhanak. We opted for *th to *th STD **nd June **** for my daughter by paying ***** and after * or * sessions she did not find useful so as per the policy we sent a mail for cancellation on **th June ****. A...
Jul 14, 2022 by Jitendra Dhanak
Byjus - Refund of the product Closed
I raise the issue before the timeline given by byjus they taken the money and after cancelling the order they deduct the emi also i am single mother child earning alone for my daughter studies they done wrong to me i am taking follow up since *...
Jul 12, 2022 by Paramjeet kaur
Byjus - Fake commitment Given Closed
Dear Team I am writing this mail to highlight WHAT I am going through for showing interest in BYJUS. I have scheduled one Session on Last Sunday i.e. *th June’**** for my Kid, Mr. Kishan (**********) Visited my place from Jana...
Jul 08, 2022 by Vikas Narula
Byjus - Refund and cancel subscription Open
I want to cancel my subscription and have been calling on customer support service from the past ** days. . I tried calling the counsellor Aman Kumar but he misbehaved with me and told i dont remember who are you and after that he is not pickin...
Jul 07, 2022 by Surbhi khalkho
Byjus - Subscription to be cancelled because of poor service but they are not cancelling it Closed
Byjus sales person has visited our house and forced us to take the subscription and post taking the subscription we found that it I not worth and we were trying to reach their help line, sale person and over mail but they are not cancelling the...
Jul 05, 2022 by Naresh
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Questions about Byjus
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How to contact Byjus?
+91-9241333666
cancellations@byjus.com
What is Byjus office address?
Think & Learn Pvt. Ltd
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru, Karnataka - 560029
What is Byjus customer care email?
cancellations@byjus.com
Where to find Byjus discount coupons?
Who is the Owner / CEO of Byjus?
Byju's CEO Byju Raveendran
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