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Brand Factory
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How to resolve Brand Factory complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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3. Start Social Campaign
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5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Brand Factory?
If you are not satisfied with Brand Factory, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Brand Factory and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Brand Factory
But before filing a complaint, you should
a. Contact the customer support of Brand Factory first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Brand Factory
Find the contact details of Brand Factory to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
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Business Network
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Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Brand Factory - Charging above MRP Open
The company is charging CGST and SGST above and over MRP. No company is legally allowed to charge taxes over a discounted price of MRP as MRP already includes all taxes....
Jun 14, 2020 by Suraj P Temkar
Brand Factory - Not got refund yet Open
Hello Arfat mulla this side Contact no ********** Email arfatmulla**@gmail.com Order id ****** It's been more that * month I haven't got my ***rs refund yet If you can't provide proper Service. Shut down brand factory.. I'll esc...
Mar 29, 2020 by Arfat mulla
Brand Factory - Empty package delivered Open
reference number : BF*********** and order id : ****** I ordered a handkerchief from brand factory and when I recieved and opened it . It was empty box of hankerchief and tissue paper inside the box . So i raised the complaint and they arrang...
Feb 29, 2020 by Shubham Singh
Brand Factory - Refund has been initiated but amount not credited yet Closed
I have returned the product because of size variation for which the pickup has happened on the very day. Refund amount has also been initiated on the same day (** Dec ) but it is not credited yet ...
Dec 31, 2019 by Sathyameena Kannan
Brand Factory - Refund not credited to my bank account Closed
I had a refund problem from brand factory online shopping .I am facing refund issue from September ** **** everytime when I contacted customer care there are saying we raised your query you will get your refund till now I had not received any r...
Dec 14, 2019 by Rohith
Brand Factory - Brand factory not placing a return pickup Open
Converse lace-up canvas shoe order was placed on * Sept. **** and was delivered to me on ** Sept. ****. Just after one day, I raised the return pickup and no courier person came to pick it up. Also, they have not refunded my money also. After t...
Dec 03, 2019 by GOPAL SINGH
Brand Factory - Not giving service Closed
I Have purchased Hubolt watch from Time Zen.com for RS ****/- it has dual time one Digital and one analog. the analog is working fine but the digital it is not working they have tie-up with SHOP*** and after giving complaint for the fine *st ...
Nov 29, 2019 by Rakesh P menon
Brand Factory - Package not delivered Open
I have placed an order of * items on **th october **** when I received a promotional message, still now the order has not been delivered. When I call to customer care they are taking minimum ** min time to take a call and they are saying they e...
Nov 10, 2019 by Shyam kumar
Brand Factory - Carry Bag Charges and Fake Offers Closed
I have done a shopping of RS.****.**/- at brand factory (Mindspace, Malad) on **/**/****. There was a offer of converse bag at discounted price of rs.*** if you purchase the goods for over ****/- At the time of bill payment cashier Manoj Kuma...
Nov 03, 2019 by Sagar Shah
Brand Factory - Return pickup not iniatated from last one month Open
Brandfactory online products are not return pickup from last one month. Let me know what to do. ...
Sep 20, 2019 by Ravi
Brand Factory - No exchange dress is received nor money is refunded. Open
I order kurta from brand factory website with ORDER ID: ******. I have returned one top for exchange It has been more than one month(** days) but no status update nor my exchange top is receive but I returned kurta to courier men. I have recei...
Sep 06, 2019 by Shraddha Dharmameher
Brand Factory - Spam messages from Brand Factory Open
Brand Factory has been sending spam messages for the last * months and not stopping even after multiple emails, twitter support threads. They don't even give an ETA of by when they will stop sending spam messages....
Aug 28, 2019 by Sriram Kuravi
Brand Factory - Charged for a bag cover Open
I had charged for paper bag/cover by Brandfactory retail outlet. But the bag has brand coverage of their name called the Brand factory. ...
Aug 24, 2019 by Gunavardhan reddy
Brand Factory - Refunded money didnt credit to my account Closed
I returned the ordered but the money didnt got credited but status is showing like money is refunded Please refund my money...
Aug 14, 2019 by Navya LN
Brand Factory - Refund not proceed Open
I have ordered * product from https://www.brandfactoryonline.com website. From that order, I have placed a return request for * products but no one can come for pick up that product yet. I have raised the return request before * month, now I ha...
Aug 03, 2019 by Swapnali patil
Brand Factory - Package not delivered Open
I placed an order on **th June, order ID ***** which has not yet been delivered. I talked to their customer care executives multiple times. Every time they reassure me that product will be delivered soon but now it has been a month and I haven'...
Jul 12, 2019 by Shreyansh Jain
Brand Factory - Extra charge for the printed carry bag Open
I have purchased the clothes from the brand factory located at Alkapuri x Road Nagole Hyderabad. They have charged me for the printed carriage bag which is having a brand factory logo. Similar cases happened earlier consumer court has issued a ...
Jun 08, 2019 by K sanjay kumar
Brand Factory - GST charged on discounted MRP Illegal practice Open
We purchased a few merchandises from Brand Factory a division of Future Lifestyle Fashions Ltd. A **% discount on the MRP offer was going on at that time. At the time of billing, we were asked to pay an extra *% as GST on the discounted price. ...
Jun 06, 2019 by Nitin Agarwal
Brand Factory - Charging customer for paper carry bag with brand & logo printed Open
We purchased a few merchandises from Brand Factory a division of Future Lifestyle Fashions Ltd. At the time of billing, we were asked to pay for the carry bag. As the merchandise could not be carried barely in hands we helpless and we paid Rs.*...
Jun 05, 2019 by Nitin Agarwal
Brand Factory - Fraud/ only one shoe from pair is received Open
Sir I am Pramod. I had purchased a pair of woodland shoe of price ****.** from Brand Factory shop at Rajouri garden , New Delhi on * June ****. But after reaching at home I found only one shoe(not pair, only left side shoe) in packet. Sir more...
Jun 05, 2019 by Pramod kumar Ghadei
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