Wrong & misleading information given on PayTM website Open
Posted on: Apr 27, 2017
Complaint filed against: PayTM
Hi Voxya Team,
I purchased below cooler from PayTM website on Apr 23 2017 to beat the heat in this hot summer.
As per the product details/images showing on PayTM website, it was supposed to be delivered within 24hrs. Attaching snapshot along with the link of the product description page on PayTM.
But only after ordering it and paying the full amount in advance, it started showing expected delivery date: 28th Apr-01st May, 2017. I immediately call PayTM customer care and they assure that it will be delivered within 24hrs. On call, they asked me to wait for 24hrs and contact them again if it didn’t get delivered with in 24hrs.
Since them I am having lot of e-mail communication with PayTM, but they are neither cancelling my order nor delivering it on time as promised. Now it has been more then 72 hrs and I am still waiting for my product or its cancellation.
Now I can’t buy another cooler as my money is stuck with PayTM. Due to wrong information given on their website, Me, my wife and my two kids are forced to suffer in this summer. That’s happening, despite paying the full amount to PayTM.
Product: 'Symphony Storm 70i 70 L Tower Air Cooler With Remote (White)'
Date of Purchase: 3:10 pm , Apr 23 2017
PayTM Order number: 3126261772
Product description page : https://paytm.com/shop/p/symphony-storm-70i-70-l-tower-air-cooler-with-remote-white-LARSYMPHONY-STOFIRS8661579D644EF
Service Request number with PayTM: 27934470
Copy of Product description on PayTM website
Copy of order details
Copy of current shipping status
Coy of email communication which I am having with PayTM team.
Resolution Demanded: Get refund or credit for your purchase, Get service/product replaced or fixed for free, Get damages for financial loss and mental agony
Complaint filed by: Nitin Kumar Gupta