Used laptop delivered and replacement not provided yet Open
Posted on: Mar 04, 2017
Complaint filed against: PayTM
Dear sir ,
I had ordered a laptop on Paytm - order number 2782182901.
I received a second hand laptop. ( poor Experience )
The seller agreed to replace after I placed the return request. Replacement order - 2813250311
Its been 10 days since I have raised a return request but i am getting only the copy paste reply from customer service ( Pathetic experience) .
Getting frustrated I have raised my concern at many possible platforms. Everywhere they ask me to share the order number and pictures and never to respond after that.
If this is the case with Paytm , they should never offer this kind of services.
Paytm should learn that someone's hard earned money , someone's liquidity damages, someone's trust in the system comes into picture when they give this kind of experience.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get service/product replaced or fixed for free
Complaint filed by: Mahak Garg