Refund and not replacement for stolen phone Open
Posted on: Sep 12, 2017
Complaint filed against: Amazon.in
I ordered one plus 5 from amazon on 7th september and today when i received the package it was already tampered with. And there was no cellphone inside. I return the courier at that point only to delivery agent. After calling and informing the consumer care service about the same, they said we can not issue a replacement but will issue refund. Now i bought this phone at discount period and got phone for 29,670₹ with exchange and no interest emi for 12months and now the same phone is priced for 34000₹ with exchange and emi of 4667₹ for 6 months. They say we can only give 1000₹ as a token of apology. I said i don't want money but the replacement of phone as i won't get the same offer again and it was their fault that they lost the phone at the first place. I have not been Given replacement. So i want to ask for replacement and not refund.
Resolution Demanded: Get service/product replaced or fixed for free, Get damages for financial loss and mental agony
Complaint filed by: Piyush punewar