Paytm not giving the cash back of repubilc day sale Open
Posted on: Feb 10, 2018
Complaint filed against: Paytmmall.com
before republic day Sale paytm has given contest in which by solving a cross word puzzle i got a promo Code Which gives Rs.500 off on cart value above 1499/-
In accordingly, I have placed a order worth 1774 by applying the above promo code for which it has shown me a cash back of Rs.464 after post shipment of items.
Order details are
Order No. 4520322820
Ordered On 27 Jan,2018 8:00 pm
Total Items 5
Order Total 1,774
But after the products are shipped, i did not receive any cash back. When I contacted them the reply given by them through e-mail is
I would like to inform you that cashback, deals and discounts offered by Paytm are applicable only by application of the valid promo code at the time of placing an order. As per our system your order 4520322820 is not eligible for cashback as no valid promo code was applied at the time of placing the order.
Therefore, we would not be able to process your request further.
Appreciate your understanding and co-operation in this regard. Thank you for shopping with us!
Paytm Mall Care
I would like to bring to your notice that this is the third time happening for me. I will apply some other unique promo code which is not given in the product page while placing the order, at that moment it shows the cash back and after that no cash back will come.
When i contact paytm help they simply send the above e-mail and send a mail to rate their customer support. That is why this time i have taken all the screen shots while placing the order.
Not only that, suppose without applying promo code if we go for payment, it immediately flashes a message that
"it seems no promo code is applied- Continue anyway or select Promo".
So there no chance of placing order without applying promo code as they are saying.
I am 100% guaranteed that applied promo code in the web and same thing i opened in paytm mall app that has shown a cash back of 464/- after which i made the payment using paytm wallet Balance of 308 and remaining with hdfc credit card.
I have send so many e-mails with the following images as attachment. But no Reply.
I just want the justice and they should learn a lesson the "Not to cheat customers by giving promo codes for which they cannot offer cash back."
I request you people to help me out as i am mentally disturbed for repeatedly happening it to me. Please do the needful.
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: rama narayana reddy