Paytm account blocked for over a week Open
Posted on: Apr 13, 2017
Complaint filed against: PayTM
i have mailed them more than 10 times regarding the probem i am facing and gotten one mail demanding my bank account staement and sms screenshots for proof which i provided them immediately.After that i dropped several mails begging them to help me but no reply. My mobile number 8826935038 is registered with Paytm by email ID firstname.lastname@example.org but now they show that the number is 'temporarily blocked' and email ID is not registered at all. also another account 8860649164 was registered with same but i changed it to email@example.com because clearly they were not smart enough to understand that two mobile numbers are associated with the same Email. I told thier customer care representative to put firstname.lastname@example.org as my id for 8826935038 and he confirmed of doing so but its not been done apparently. he said to wait for a 24 hrs and try forgot password option but it still says blocked temporarily. Now 8826935038 is blocked since now more than a week. Please help me solve this issue with them.
About 700 rupees is there in my Paytm wallet. i am so frustrated and tired of writing them long messages and emails but still no proper action.
Thier customer care number 9643979797 does not even give an option for my issue or make me talk to a representative and cost me so much money. Also customer care number 012038883888 is not even working!!! everytime i call it says wrong number!!
Just please help me. I beg.
Resolution Demanded: Get refund or credit for your purchase, Get service/product replaced or fixed for free
Complaint filed by: Anjali Chadha