Flight boarding disruption Open
Posted on: Feb 13, 2018
Complaint filed against: Jet Airways
Hi, I was supposed to travel in the flight no. 9W818 on 13thFeb2018 at 7am from BLR-DEL. I reached the check-in queue an hour before the flight time and checked in my baggage 45 mins before(at 5 am for 5:45 am flight). The agent at the boarding gate wrote down 3kg on my pass and asked me to pay for the extra baggage at the counter in a hurried manner without any proper instructions and no eye contact even after asking to repeat his words. I reached the security gates and waited for my turn to find out that a part of the boarding pass has been torn off and the payment is required to be done on the ground floor at the ticketing counter to collect the complete boarding pass. I went back and paid for the excess baggage, took the payment receipt.to the check-in counter across the floor, got my boarding and went thru security again and finally arrived at the gate where I was informed that the gate is closed. I had to pay another gate no show fees to take a different flight causing delay apart from the harrassment at various counters. The alternative flight 9W0836 had further delays. I am still waiting for the other flight to take off while I write this and it has been 2 hrs delay since my initial take off time. They say it's a minor technical issue and a part had to be replaced. I trust I am being penalized for the ground staffs inefficiency and a cumbersome process for baggage payments which other airlines do at the check-in counters. The staff had to say that they don't have a POS available at the check-in counter and they are working on it. Why should I be penalised for the incapacity. As if they inconvenience of missing the flight was not enough, I had to pay 2100 extra to reach my destination of which I am still not sure since the flight is halted at the source. I have already missed my engagement and stuck in the flight due to delays. I would have rather cancelled my trip and recovered the return fare.
Resolution Demanded: Get refund or credit for your purchase, Get damages for financial loss and mental agony
Complaint filed by: Utsav Arora