Extended warranty delay in processing Open
Posted on: Jan 10, 2018
Complaint filed against: Jeeves.co.in
brand vu(serial: 3te40m16020801hbra18112)
extended warranty from jeeves consumer services pvt. ltd (plan id : jppof10420).
i had issue with my led tv display and as i have extended warranty already(costed me rs: 2000), i have raised a service request with jeeves and case id:7l7-33677hysc01-4324003 on 7th dev 2017.
i have received an email confirmation from jeeves team that the part is not available with the manufacturer and the manufacturer has stopped the supply.
jeeves team provided me with 2 options for the warranty to proceed.
snippet from mail:
customer product invoice purchased value is :17990rs ( as per invoice shared )
applied 23 % depreciation value : 4137rs
post depriciation final value : 13852rs
two options available:
option 1. we propose you any replacement tv from flipkart (recommended) whose value is equivalent to depreciated value of your claim. in this option, you need not make any payments.
option 2. you can also choose any replacement tv from flipkart (recommended) whose price is higher than depreciated value. kindly share the details of replacemnet tv(make and full model number) in the response to this mail .
we will once you pay the differential amount (through payment link shared by us), we will go ahead and purchase the product on your behalf.
accordingly, i have opted for option 2 and communicated same via email. i have opted to buy another vu tv of similar model which is costed at inr 23999.00. payment is done via link(https://rzp.io/i/eq5gspi). differential amount of inr 10147 .00 has been paid to them(jeeves).
confirmation email with payment id(pay_9ggnrwmwjbnirv) has been sent to my email.
no further confirmation has been received from jeeves team with regards to my case, and also no proper information is being provided. every time i made call to their support care, they have asked me to wait for 5 days. causing more delay in processing my service request, and not responding over my emails has caused me to file a complaint.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get service/product replaced or fixed for free, Get damages for financial loss and mental agony
Complaint filed by: Sainath Chenna