Vodafone
- Excessive Billing of Postpaid Open
Neelanjan Dev Bharadwaj filed this complaint against Vodafone on Mar 18, 2017
I had a travel to Germany from **/*/** to */*/**
On **/*/** I activated the International Roaming on my postpaid Vodafone no ********** for a period of * days from */* to */*. Enclosed snapshot of plan and confirmation message recd from Vodafone. I paid **** R for the same (which I assumed would be charged in my bill , being a postpaid customer).
I left India on **/* - Working fine
Reached Paris **/* - Internet working fine. From **/* night when I reached Germany, intermittent signal and from midnight no signal. My workplace was ** kms from the hotel where I was staying and I was talking to my family once every night using whatsapp call feature while connecting to hotel wifi.
When I came back to Mumbai and checked at the store, they coolly tell me I have to pay Rs *****/-. If this is true, then the whole concept of international roaming becomes a farce. This is simply unacceptable. I have been writing since last * weeks to Vodafone - but response is we have sent a request for waiver and it is rejected. Need help to resolve, and may I make it sure that I will not accept that this amount is payable as signal did not pickup at all and you cannot use so much data in such a short time
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Vodafone
Resolved
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Yatra.com
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
Naveen R Kumar
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