Customer disappointment: Need Refund Open
Posted on: Jan 07, 2018
Complaint filed against: Make My Trip
I had booked MMT cab for 6th jan. It was supposed to pick myfamily from LTT station Mumbai at 5:00 am. As the train get delayed I called MMT customer care to reschedule the trip for 9 am. and informed the same thing to the driver. I got a call from +911204385430 at 6 am and customer service guy told me tat he weill contact thevendor and let me know the status by 7 am. i did not recieve any call after that. i called your custer care (18001025509) again at 9:02 am and they said that you will get cal from sevice guy in 5-110 min. i got next call at 9:49 am from Ms. Simran. She told me that your booking is cancelled and you will not get any refund.
i would like to tell you that my family was waiting at the station and i did not get any sort of communication regarding cancellation and refund on phone or email. This is completely unprofessional. I want my money to be refunded at the earliest.
Without even completing the trip or even informing the customer how can they cut the complete money?
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: AMIT PANDEY