Charging for fixing mobile under warranty Open
Posted on: Sep 05, 2017
Complaint filed against: Motorola
I have purchased moto M 64gb (inr 17000) from flipkart in dec, 2016. Two days back the phone stopped working. it is not switching on. On connecting with charger it gets exceptionally heated up. The phone is in warranty, so i went to motorola care. They said there is a little crack on screen, so please first fix the screen ( for Approx 7000 inr). Only after fixing screen ( which is a minute dent on the edge of the screen totally unrelated to the issue), they will see the switching on issue which may not be covered in warranty too. When i told them to give this statement in written, they asked for 200 inr to make a job sheet first. I lost all my trust from motorola and want to see motorola in court.
Resolution Demanded: Get refund or credit for your purchase, Get service/product replaced or fixed for free
Complaint filed by: mayank