PayTM
- Amount deducted twice from Paytm Wallet Open
CA Shalabh Chandra filed this complaint against PayTM on Jun 06, 2017
I have made one postpaid mobile bill payment of Rs. *** on **th may. But from my wallet it has been deducted twice at the same time i.e **:** pm, there is not even a * minute difference. Many times I made a complaint for the same in paytm but I didnt get a positive response till now. What has been told to me is that the payment has been made twice by you and it has been made successfully by your end. My question is whether Is it possible to do two transactions at the same time. Atleast *-* minutes time are required to do the transaction one after other. Surely, it is a technical issue from paytm end but I didnt get any solution. Being a frequent user of paytm I am not satisfied this time by the services by paytm & its my mistake that I have kept balance in my wallet because if the balance would not be there then definitely payment could not be made twice. These incidents make the customer dissatisfied obviously and in the competitive market of India where there are many different alternatives are available customers tends to shift to the same after having incidents like this. For your reference I am attaching the screenshot of mobile payment.
After complaining the same thing again and again, I got same reply every time that payment has been made successfully to the vendor and nothing can be done now from their end. If the mistake and fault is of paytm then why should I concern about whether the payment has been done successfully or not, if I have not done the payment from my end then they have to reimburse it. Otherwise next time also they can make any payment from my wallet to the vendor and would not reimburse the same if it would be made successfully to the vendor.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
PayTM
Resolved
Frustrated? File a Complaint
Make My Trip
"I am happy with the support & fast output from the Voxya team. I suggest other consumers to use it and win the battle for their rights."
Nirav Shukla
Related Complaints
PayTM - Payment failed but not refunded Closed
I made an in app purchase from clash of clans for a special event on * Feb but services were not delivered. So I connected both sides Paytm as well as supercell but Paytm said me that the payment was successful. And supercell asked me for Googl...
Feb 18, 2024 by Amit Kumar
PayTM - Fraud transition Closed
Yesterday, one of my friend message me on Instagram and ask me for money. he send his account details, then the i send ***** to his account, But when i call him he said the ID was fake someone is make hi fake ac on Instagram....
Dec 29, 2023 by Mohit Rawat
PayTM - Discontinuation of my paytm postpaid loan even i paid each and every bill on time Closed
Till recently i utilised paytm postpaid loan for my expenses and paid bills on time .but now my paytm account does not allowing me to utilise paytm post paid which is having limit of **,***.Iam very much upset with this .so please kindly addres...
Dec 16, 2023 by Prathap Madala
PayTM - Paytm fraud Closed
We were selling a bicycle on Paytm..the person buying sent a request on Paytm and told us to receive money on a link...we clicked it and then the money was deducted from our account...
Dec 10, 2023 by Aishwarya Singh