Hero Electric is one of India’s top electric two-wheeler manufacturers, with over 4 lakh vehicles on the road. However, like any automotive brand, Hero Electric also faces consumer complaints related to vehicle performance, service issues, part malfunctions, etc. from time to time. This guide covers various methods and best practices to conveniently learn how to resolve Hero Electric vehicles complaints.

If you have had a poor ownership experience with your Hero Electric scooter or bike, there are a few ways to resolve your valid complaints.

What details should you include in your complaint against Hero Electric?

To register an effective complaint against Hero Electric, make sure to provide these details:

– Vehicle’s Model, VIN, Year of Purchase   

– Invoice copies showing ownership  

– Names of dealer / service centres visited  

– Date / nature of problem faced

– Pictures / videos showcasing the issue

– Warranty status of your vehicle  

– Attempts already made to resolve the problems 

Providing comprehensive details associated with your vehicle’s issues makes it easier for Hero Electric to diagnose the problem and resolve it quickly.

How Long Does Hero Electric Take To Resolve Complaints?

Hero Electric aims to respond to consumer complaints on its website or other digital platforms within five working days. However, actual complaint resolution time can vary from 7 days to 30 days depending on:

– Type of complaint

– Criticality of issue  

– Parts / Approvals required

– Assessment time by a service centre 

Follow diligently with Hero Electric’s customer team till satisfactory closure.

What Are The Possible Outcomes From Complaints Against Hero Electric?

When you register a valid vehicle performance complaint against Hero Electric, some possible outcomes include:

– Repair assistance at authorized service centres   

– Replacement of malfunctioning parts

– Extended warranty coverage

– Partial or complete refund settlement 

– Exchange offer for upgrading vehicle variant 

However, do note that outcomes are determined on a case-to-case basis post-assessment.

How to Resolve Hero Electric Vehicle Complaints – Step-by-Step Process

Lets talk about how to resolve Hero Electric vehicles complaints without much wait. If you face persistent, unresolved issues with your Hero Electric scooter or bike, there are various structured complaint resolution processes that customers should follow when seeking appropriate redressal or assistance:

File Online Complaint on Voxya

Voxya is a popular online consumer complaints forum helping over 200,000 aggrieved customers resolve their issues with brands across sectors. To complaint against Hero Electric via Voxya:

– Visit Voxya’s website or download the app

– Select Hero Electric under the Automobiles category

– Register with your email ID & mobile number

– File detailed complaint assigning status tags

– Add supporting documents as evidence 

Voxya’s team sends the complaint to Hero Electric while guiding the overall resolution process through their arbitration model for equitable closure as per your satisfaction.

Contact Hero Electric’s Customer Service 

Our guide, how to resolve Hero Electric vehicles complaints, will not be complete unless we mention that you can directly contact Hero Electric customer care helpline number, 1860 266 2662, between 9 AM and 7 PM Monday-Sunday or email their support team at support@heroelectric.com – for any vehicle-related complaints. 

Provide complete details of your grievance and always demand a complaint reference number for seamless follow-ups later. However, give them at least three weeks before exploring the next resolution alternatives.

Post on Social Media Platforms

If Hero Electric cannot diagnose or resolve your EV issues even after visits or direct complaints, publish your complaint additionally on Social Media platforms like Twitter, Facebook etc to highlight your poor ownership experience while seeking resolution from the company. 

The public nature of complaints forces Hero Electric to urgently intervene as their wider audience reputation is at risk.

Seek Government Intervention 

You can also approach the appropriate regional transportation authority or the Union Government Transport Division office to file complaints against Hero Electric, especially around safety issues, quality failures or violations. As electric vehicle sector governance currently comes under Central guidelines. 

Appropriate penalties may be enforced subject to investigation of issues highlighted after collective complaints.

We hope this guide gives you an appropriate understanding of how to resolve Hero Electric vehicles complaints efficiently through their dedicated channels or third-party forums. Let us know if you have any other questions!

Also Read- https://voxya.com/stories/how-to-resolve-hero-motocorp-complaints/

With over 2 million registered learners, UpGrad aims to revolutionize professional learning through its industry-relevant programs. However, despite its innovative courses and strong industry connections, some learners have faced issues which led them to file official complaints. If you want to learn about how to resolve UpGrad complaints keep reading further.

UpGrad is one of India’s leading online higher education platform that offers various master’s and certification courses in high-growth domains like Digital Marketing, Data Science, Product Management, etc. If you are struggling with an unresolved UpGrad complaint, this step-by-step guide will help you get it fixed conveniently.

What Are The Most Common UpGrad Complaints?

While complaints vary from case to case, some frequent grievances cited by UpGrad learners include the following:

– Course content not detailed or outdated

– Programme structure and module progression disjointed 

– Assignment evaluations inconsistent or unfair

– Issues contacting student advisor

– Placement support not as expected

– Delayed refunds for dropped courses

So before complaining, check that your expectations match UpGrad’s advertised offerings and policies around course quality, refunds, job assistance, etc.

How To File An UpGrad Complaint? 

Follow this step-by-step process to submit your grievance to UpGrad:

Use UpGrad’s Complaint Registration System

1. Log in to your UpGrad student account

2. Go to ‘Support’ and click ‘Complaint’

3. Select the appropriate Category and Sub-category

4. Share a detailed description of your complaint

5. Submit any files or images to support your complaint

6. Click ‘Submit Complaint’ once done

UpGrad aims to acknowledge complaints within 72 working hours after submission. However, actual resolution time can vary across cases since it involves internal coordination.

Escalate to Consumer Court or External Forums

The topic how to resolve UpGrad complaints is not complete, unless we mention external help that is available for consumers. If you have tried resolving your UpGrad complaint through their internal complaint registration system and through contacting their customer advocacy team but have yet to receive any satisfactory response for over two weeks despite regular follow-ups, it is time to escalate the matter externally.

At this stage, you should register a detailed complaint against UpGrad on reputed external consumer grievance forums like Voxya or even approach a Consumer Forum to file a case.

Sharing unresolved UpGrad complaints on credible third-party platforms applies much greater pressure on them to promptly investigate and address the pending issue on priority before it starts garnering public attention and hampering their online market reputation as a leading edtech provider.

What makes consumer forums so effective is that they have a structured external arbitration process for facilitating satisfactory closure of long-pending customer complaints against brands which fail to resolve internally within reasonable timelines. Registering a consumer complaint formally through such forums also builds a legitimate trail of your communication attempts with UpGrad to demonstrate your seriousness. Still not clear how to resolve UpGrad complaints, keep reading further.

When UpGrad realizes that the complaint can no longer be brushed under the carpet and now risks wider social media amplification, they are compelled to urgently assign senior team members to ensure the learner’s grievance reaches an amicable resolution as per the external arbitrator’s recommendations.

No edtech company wants their existing learners or prospects to see open complaints on popular forums since it dents their credibility. Moreover, consumer courts also have the authority to enforce binding resolutions if needed, failure of which can lead to legal consequences.

So before you decide to accept an unresolved UpGrad complaint, register your grievance on external forums or consumer court to seek intervention for equitable closure.

Contact UpGrad’s Customer Advocacy Team

You can also email (advocacy@upgrad.com) or call UpGrad’s dedicated customer advocacy team between 7 am – 6 pm, Monday to Friday, for complaint assistance.

Provide complete student details and elaborate grievances to help them investigate and resolve faster.

Conclusion

We hope this guide gives you suitable methods to learn how to resolve UpGrad complaints efficiently through their internal systems or external forums. Remember to share full student & course details and regularly follow up for quicker resolution.

Also read- https://voxya.com/stories/how-to-resolve-mercedes-benz-india-complaints/

Dealing with bank complaints can be frustrating. When you face problems with financial transactions, delayed services or lack of response from Canara Bank, you naturally want quick and effective way on how to resolve Canara Bank complaints.

The good news is that Canara Bank offers multiple channels to address customer grievances. In this blog, we provide a step-by-step breakdown of how to efficiently resolve complaints against the public sector bank.

Report Complaints Online

The easiest way to raise and track complaints with Canara Bank is through their online redressal system. Just follow these steps:

Step 1: Go to Canara Bank’s website and click on the “Grievances” tab on the top menu.

Step 2: Under the “Grievance Redressal” section, click on the “Online Grievance Registration & Tracking” option.

Step 3: Register your complaint by providing necessary details like account number, complaint category, etc.

Step 4: After submitting the grievance, you will receive a reference number. Use this number to track status updates.

The online process is quick and usually takes 5-7 working days for resolution. Make sure to provide accurate details for faster processing.

Escalate to the Regional or Zonal Office

If you do not receive any response or are unsatisfied with the bank’s answer, escalate the complaint to higher authorities.

Follow the below procedure:

Identify your respective Canara Bank regional or zonal office based on your location. Contact details are available on the website.

Draft a complaint letter with relevant documents and previous communication trails. Include your account details and desired resolution.

Submit the letter to the regional / zonal head of Canara bank through email, post or in-person visit.

Patiently wait for seven working days for further response. Persistently follow up if needed.

The regional / zonal offices have more authority and resources to rectify branch-level issues.

Reach Out to Canara Bank Customer Care

Canara Bank also offers 24×7 customer assistance through toll-free numbers and email.

Call the helpline numbers 1800 425 0018 (toll-free) or 1800 208 3322 (toll-free) to speak to an agent and explain your concerns.

Alternatively, send email to the dedicated customer service ID customercare@canarabank.com with your grievance. Remember to add your account details.

The contact centre executives provide prompt resolutions for general banking complaints. Feel free to call them as the first point of contact, too.

Involve RBI Banking Ombudsman

If you face harassment or the bank fails to resolve the issue within 30 days, escalate the matter to the Reserve Bank of India (RBI) Banking Ombudsman.

The RBI Ombudsman scrutinizes customer complaints against all scheduled commercial banks, including Canara Bank. It aims to provide free, expeditious and impartial dispute redressal.

To complaint to the RBI Ombudsman against Canara Bank, follow these steps:

• Identify your RBI Ombudsman office as per your location. There are 22 offices across India.
• Draft an application letter with details of your loss / harassment and how the bank failed to support you. Include previous communication threads.
• Submit the application through email or post to your respective RBI Ombudsman office.
• The RBI team will investigate the matter through hearings and verification. If found valid, the ombudsman awards compensation up to Rs. 20 lakhs.

Thus, as a last resort, customers can approach the RBI Ombudsman for substantial grievance redressal against Canara Bank.

Other Key Resources

Along with the above channels, Canara Bank customers can also leverage the following facilities:

• Nodal Officer for COVID-19 Public Grievances – Special authority appointed to resolve pandemic-related issues promptly.
• DBT Aadhar Grievance Redressal – Nodal officer designated under the DBT (Direct Benefit Transfer) scheme to address Aadhar-mapping complaints.
• Banking Ombudsman Details – The Canara Bank website also shares contact information and process guidelines regarding the banking ombudsman for customer reference.

The Right Contacts Make All the Difference

Dealing with bank complaints can be frustrating if you don’t know the right point of contact. We hope this guide on how to resolve Canara Bank complaints, gave you clarity on the step-by-step grievance redressal process applicable to Canara Bank customers.

Whether you face problems with loans, accounts, payments or customer service, promptly raise complaints through the bank’s online portal or regional offices. For prolonged harassment or substantial financial losses, do approach the RBI Ombudsman as well.

Equipped with the correct channels and procedures, you now know how to resolve Canara Bank complaints easily.

Seek External Help through Voxya

If you are still searching how to resolve Canara Bank complaints and have persistently tried resolving your Bank complaint through the above channels without success, it may be time to seek external legal recourse. This is where Voxya, an online consumer forum, can help.

Voxya allows bank customers to register their grievances and connect with consumer court lawyers for taking legal action against banks. Through their platform, you can file a case against Canara Bank to claim compensation for financial losses, harassment or poor service.

Also Read- https://voxya.com/stories/how-to-resolve-hdfc-bank-complaints/

The sleek styling and promise of sustainable rides lures many consumers to purchase electric two-wheelers like those from Revolt Motors. However, being early adopters of new EV technology brings unique ownership challenges. Luckily, by learning practical tips to effectively resolve Revolt Motors complaints, proud electric vehicle owners can confidently overcome initial hiccups on their journey and reclaim the revolutionary potential of e-mobility.

Electric Vehicle customers are facing delay in delivery, charger issue, no refund for booking cancellation. So from software glitches to spare parts shortages, teething problems can frustrate even the most enthusiastic supporter of emission-free transportation. This guide covers sensible next steps for customers facing grievances to get back on the open – and electrified – road.

Know Your Rights in the EV Frontier

As Revolt charts relatively unexplored territory for sustainable transport in India, customer policies also continue evolving. So to resolve Revolt motors complaints, keep yourself updated about:

• Applicable warranty and guarantee terms on purchase  

• Expected features / settings based on model variants

• Responsibilities for maintenance / repair 

Having this baseline awareness clarifies what to reasonably expect and thereby pursue more logically if dissatisfied. Study information regarding the latest norms is available through Revolt’s website, FAQs, and chatbot.

Attempt Direct Engagement First 

Before rushing to external complaint bodies, the most pragmatic first step is directly contacting your nearest Revolt service centre or an authorized dealer. Highlight respectfully:

• The core problem you face – say, range anxiety, error codes, etc. Quantify issues with data logs from the bike app if possible. 

 • Desired fix – battery replacement, charger repair, feature update or repair

• Excerpts of relevant warranty terms. Politely but firmly state your expectation of resolution.

Young brands like Revolt thrive on user feedback to refine policies and technology. Directly reporting issues quicker resolution versus immediately pursuing third-party arbitration. However, insist firmly on escalation if initial engagements prove fruitless.

Formal Avenues to Resolve Revolt Motors Complaints

If communicating directly with Revolt’s support channels fails to satisfy, customers can pursue formal grievance redressal via:

• Consumer Helpline– Call 9873050505 or email the team at contact@revoltmotors.com for guidance on complaint filing regarding product defects, service lapses, etc.

• Consumer Courts – Approach district-level courts to file cases against errant providers, submit evidence and seek verdicts for restorative action. Explore validity based on your specific grievance. 

• Social Media – Tweet directly about poor ownership experience by tagging @RevoltMotorsIN on Twitter or commenting on Facebook posts. Helps resolution through public visibility. Use relevant hashtags like #EVgrievance #Revoltriders.

• Online Portals – Websites like Voxya enable consumers to register complaints and receive guidance from legal experts and peer users facing similar issues. It is often faster than courts.

Quote relevant policies in complaints and prepare supporting data for successful grievance management irrespective of the channel chosen based on ease and speed.

Stay Ahead by Planning Your EV Ride 

While optimizing processes to resolve Revolt Motors complaints remains important, avoiding issues proactively is most prudent as an early EV adopter in India. We suggest:

Research Diligently Before Buying

Look beyond style by comparing real-world metrics like maximum range, charging time, console features, etc, for daily commute needs. Consult user forums to identify potential concerns.

Learn Best Practices  

Discover optimal charging guidelines for battery longevity, techniques to maximize the range between charges, etc. Correct use greatly minimizes pitfalls. Attend guidance sessions at showrooms.

Insure Against Uncertainties

Consider add-on policies for electrical / electronic damage, battery deterioration, etc. This mitigates high-value repair risks outside the standard warranty. Factor into purchase decisions.

Conclusion

As India’s EV ecosystem matures, challenges are inevitable but surmountable. By knowing your rights, responsibly engaging with Revolt Motors to resolve concerns, and proactively planning your sustainable riding experience, you can reclaim the revolutionary promise of electric motorcycles. Join the growing community of proud EV owners by voicing grievances constructively. Let Voxya help you resolve Revolt Motors complaints seamlessly so greener rides become safer journeys for all.

Also read- https://voxya.com/stories/resolving-kia-motors-complaints-8-step-guide/