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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Got a wrong order Open
Ordered Chocolate chip cookies thick shake and got an oreo shake. Reached out to customer support and they mentioned that the quality of the video is not good to validate my claim. Although I used my Pixel which has an amazing camera...
Apr 18, 2024 by Vishal Shivanadhuni
Zomato - Urgent Issue with Order Placement and Cancellation Open
I hope this email finds you well. I am writing to bring to your attention a recent issue I encountered while trying to place an order through the Zomato app. Today: *nd April, I attempted to place an order for delivery to a location in Noida...
Apr 03, 2024 by Paramjeet Singh
Zomato - Food delivery is delayed Open
I placed an order with Zomato on **th March, **** at * pm. The order number is **********. The food got delivered ** minutes late. If the delay was due to food preparation or some traffic or some other related to my order, I would understand. B...
Mar 30, 2024 by Latha Sudabattula
Dear Sir / Madam, I am writing to you to raise an issue about: Food & beverage The issue that I have experienced was: Good evening!! My order number is ********** My chicken popcorn had hair in its outer coating and i was about to sw...
Mar 29, 2024 by Parin malhotra
Zomato - Registration fee deducted but not successful and zero assist or help Open
I tried to register as Zomato delivery partner in Guwahati city. I reached the step where the registration fee is paid and I did the payment but after that step I couldn't continue with my Aadhar authentication and I was replied telling that th...
Mar 28, 2024 by Rambo Regan Ksh
Zomato - ZOMATO WALLET REFUND Closed
I had added Rs.****.** on dated**-**-**** by mistake and asked them to refund Rs.****.** but they are denying. Please help....
Mar 27, 2024 by PARMOD KUMAR AGGARWAL
Zomato - Food had hair and zomato not providing any compensation or refund Open
Good evening!! My order number is ********** My chicken popcorn had hair in its outer coating and i was about to swallow the hair strand This is utter nonsense and unacceptable and very unhygienic I won’t be accepting this kind of order ...
Mar 27, 2024 by Parin malhotra
Zomato - Auto Order Cancellation From Zomato Open
We placed a order on Zomato at **th March ****, delivery partner entry was pre approved in my apartment, our apartment is well known and easily reachable but delivery partmet did not turned up Zomato auto cancelled my order stating delivery par...
Mar 25, 2024 by Rohit Mehrotra
Zomato - I am unable to use wallet money Closed
I am unable to use my wallet balance to place orders...I sent multiple mails to customer support and grievance also but there is no response till now.....
Mar 24, 2024 by TARUN
Zomato - Received spoiled food Closed
I have received like a week old food that absolutely smells like shit. And when I try to talk about this with zomato chat it just doesn't resolve and says we'll send a fucking mail. I want my refund! Help me... ...
Mar 24, 2024 by Nandan Appinedi
Zomato - Order not delivered Open
This is not about the refund, but also about the trust. When I requested for the refund from zomato, they are saying I have wait for some time. I have ordered food from train & given my pnr no..so it was expected that order should deleverd on ...
Mar 23, 2024 by RITESH NAREDIA
Zomato - Worst food experience Closed
Dear sir/madam I have ordered food in Zomato on **th,**th &**th but food was worst taste. I have sent mail also regarding this to help@zomato.com. but they are not responde properly. kindly take action against zomato...
Mar 17, 2024 by ANANDA SIVAKUMAR
Zomato - Received wrong item twice Open
I ordered from Zomato and they gave me a wrong order and when I tried to get a refund they gave me a replacement order which was also wrong when I tried to get a refund again they kept me waiting for more than five hours. I talked to * differ...
Mar 13, 2024 by Duheeta borkar
Zomato - My zomato membership disappeared all of a sudden Closed
I am a zomato user and i was using a single account since a very long time. I have been zomato pro (earlier Zomato gold) member since more than * years. Yesterday suddenly, i see that my pro membership disappeared in the app and my recent ord...
Mar 10, 2024 by Zeel karia
Zomato - Zomaland ticket cancellation Closed
I had purchased Zomaland tickets for **th March **** (Bangalore). However, due to unforeseen circumstances I won't be able to fly down to Bangalore for the event. Zomato has not been refunding my ticket amount and I was eligible for **% of refu...
Mar 08, 2024 by Priyam
Zomato - Item missing and delay in delivery by zomato Closed
Today my order# ********** was delayed by more than **-** minutes due to restaurant delay or whatever but I received the order late. By the time, I received the order my kid slept even being a GOLD member which I have from *st November. When I...
Mar 07, 2024 by saurabh kumar
Zomato - THIRD CLASS FOOD QUALITY FOOD ORDERED FROM ROADSIDE STALL AND NOT THE SAME RESTAURANT Open
I ordered food from a restaurant chain. The delivery boy stopped for a long way in between the delivery and when he came, the food was in local packet, wrapped with neither the seal of zomato, nor restaurant. The quality was third class and I ...
Mar 06, 2024 by neha sharma
Zomato - Money deducted from paytm but order has not been placed Open
I have placed the order and my money has been deducted from my paytm upi account but the order has not been placed...
Mar 05, 2024 by Abhinav Chaudhry
Zomato - Item cancelled due to delay and I have been charged for it Open
The order was delayed so I refused to accept the order … the company cancelled the order by they have not provided me the refund ...
Mar 03, 2024 by Sundhar
Zomato - Zomato Chicken Pieces Found in Egg Biryani Open
I ordered for egg biryani on */*/**** at **am but there were chicken pieces in the egg biryani and this caused a lot of problems and they only refunded the amount which is never the solution i want a proper compensation regarding this . ...
Mar 03, 2024 by Nidhi A
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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