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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zivame?
If you are not satisfied with Zivame, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zivame and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zivame
But before filing a complaint, you should
a. Contact the customer support of Zivame first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zivame - Zcoins expiry issue Closed
I have placed a order in zivame.I purchased lingerie and later on due to size issue I returned the order on ** sep **** . I have made payment from my bank account and they refunded my money in the form of zcoins .Now when I checked my zCoins to...
Mar 26, 2024 by Neha Parveen
Zivame - Regarding refund for my order number Open
I order a bodysuit from Zivame and made a return request on *th January **** and product got picked up on *th January **** since then I haven’t received any refund. Have been trying to contact the team and their customer service is shit and v...
Mar 07, 2024 by Diksha Bhatia
Zivame - Return product payment Open
* bra return hua tha account main paise nahi aaya hai h ** ghante se jyada ho gya hai ...
Feb 24, 2024 by Pinki chaurasia
Zivame - Zivame refund is pending Closed
I have self shipped a few items to Zivame (order no *********) on Dec **th, ****. So far they have not issued the refund. The customer care is a waste They give a timeline of *-* working days every single time. I have got a mail confirmation th...
Feb 20, 2024 by zubi
Zivame - Not received refund from zivame Closed
I ordered four items on **th Dec and I cancelled it two days later when they notified me that one of the products was not in stock. So I cancelled the entire order. But since then it has been more than two months but they haven’t refunded the...
Feb 19, 2024 by Navya Mishra
Zivame - My refund is not initiated yet before 25 days i placed the order Closed
Refund not initiated yet zivame is fraud company I ordered * product on * January and return on * January they dont give refund yet ** days are completed ...
Jan 25, 2024 by Shrasti Katiyar
Zivame - Refund not processed Closed
The refund for my order is not processed since a month. I have followed up * times and every time the standard response is "ma'am pls wait for *-* working days" Like shameless machines they would not even bother to update the customer unless y...
Jan 24, 2024 by Pallavi Singh
Zivame - Z coins issues Closed
I have **** z coins in my zivame ac and till * month i m calling there customer support no to transfer my z coins into my original ac but they didn't listen it's been *** days still they not doing anything and I ordered some products they'll di...
Jan 11, 2024 by Nandita singh
Zivame - Package not delivered to me Closed
The delivery partner name Rana Biswas did not deliver the item. ...
Jan 07, 2024 by Rwiddhi
Zivame - I haven t received my packages yet it s been almost 1 month now Closed
two orders are still pending- it's been almost * month now. order no- ********* ...
Dec 19, 2023 by Preksha Nandwana
Zivame - Return and refund Open
I had ordered products multiple (*) times on Zivame. Once I had two products, of which one product was returned and another was exchanged. But the return product's status shows "Return cancelled" even though it was picked up. In another order,...
Sep 28, 2023 by Supreetha S
Zivame - Refund not provided Closed
I have returned the product zivame has refunded the amount in form of z coins yo my zivame wallet but not converting my z coins to my bank account since * months....
Sep 19, 2023 by Soumya Rathore
Zivame - Not getting refund for the products Open
I ordered two products from Zivame on june **, as the size was not perfect, I initiated the return/refund for the products. When the delivery guy came up, I gave him both the products, but I got refund only for one. Now it's been more than a mo...
Jul 07, 2023 by himanshi koli
Zivame - Not given the refund or in the form of zcoins Closed
Automatically my order got cancelled and in the app it says refund is already been processed in the form of zcoins. However, when I tried accessing zcoins balance on my account, it is showing zero. Also tried reaching the customer support thr...
Jun 07, 2023 by Anushri Bhadauria
Zivame - Fooling customer by pretending the product is free and than charging money for the same Closed
I went to zivame store in gurgaon MGF mall and on my purchase the store person told me it's a free complimentary product that was a body lotionand than added the cost in my bill for same product and also misrepresented exchange policy... Said t...
Jun 06, 2023 by Deepti Rawat
Zivame - Refund not received Closed
I have order two product under one order ,due to size issue immediately i raised a return request,where bothe the product was returned.Howebwe I received only one product refund of ****/-.kept on following up with the zivame customer support te...
May 08, 2023 by Rosalin
Zivame - Damaged goods sent with no returns exchange policy Closed
Pack of two women underpants ordered for my partner and it was prepaid. They delivered one item intact the other won was clearly defective as it had a hole in it and the product comes under no returns/exchange policy which is unacceptable for m...
May 07, 2023 by Basit Ali
Zivame - I didn t receive my pre paid order from zivame Closed
I didn't receive my parcel, I have already paid for that. It is showing delivered in the app but I didn't get any. ...
Apr 01, 2023 by Eina Ahmad Khawar
Zivame - PRICE CHARGED OVER MRP Closed
I Have ordered * "Red Rose Low Rise Half Coverage Bikni Panty-Dark Grey", (seller name Sagar Products) which is showing Rs. ***/- on the product page of Zivame but when I actually received the product it has the tag of MRP Rs. **/-. So the ques...
Mar 29, 2023 by RAVEENA SHARMA JAIN
Zivame - Package not delivered Closed
I placed some order on *th of March they said will be shipped in ** hours but they didn't shipped my products yet and they keep changing the delevery date and i called and complaint about this but no use I want refund ...
Mar 26, 2023 by Sharmila L
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