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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry.com?
If you are not satisfied with Pepperfry.com, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Pepperfry.com
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a. Contact the customer support of Pepperfry.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Pepperfry.com - Not refunded as per promised and frustrated Open
Sir/madam, I ordered one furniture product of "End Table in Natural Colour" and order no: ********* . When I received the order but received defective condition because the table legs are not equal so getting vibration. So I immediately raised ...
Oct 05, 2023 by Daniel
Pepperfry.com - Warranty no honored Open
Purchase When I wanted to purchase a sofa for my home in October ****, I visited the Pepperfry Showroom in Whitefield, Bangalore, Since The model I liked was not available for delivery at that showroom the showroom staff helped me too book the...
Sep 16, 2023 by Tulasi Krishna Parvathaneni
Pepperfry.com - Fraud Order by Pepperfry Open
My experience with Pepperfry Dommasandra was nothing short of a disappointment. From start , the entire process left me frustrated and regretful of my decision to shop with them. To begin with, their website is an absolute nightmare to navig...
Sep 11, 2023 by Anitha Balakirshna
Pepperfry.com - Refund not processed Closed
I received damaged product from pepperfry, so raised the return request on *st September, the package was picked-up by Delhivery guy on *th September and pepperfry, case Manager Vibhuti Naik, said the moment package will be picked-up, they wil...
Sep 10, 2023 by Jai Shankar Giri
Pepperfry.com - 100 nights trial mattress fraud Closed
Pepperfry refuses to return the Sleep Company's *** days free trial mattress worth *****. The mattress does not wear any damage and keep under the mattress protector. I used it for ** days and want to return it....
Jun 11, 2023 by Pawan Koshta
I ordered the Yuko office table from Pepperfry store Ramamurthy nagar, bangalore on ** Jun ****, it has warranty for * years. I use the products carefully but with in less than an year the product started damaging and losing the wood layer and ...
Jun 03, 2023 by R SATEESH KUMAR
Pepperfry.com - Wrong almirah with False Commitment Sold to me Open
First of all I did not buy this Almirah online, it is a store purchase where I'm falsely advised about the Material of almirah. I haven't receieved what I've been committed hence this is a case of Fruad sale. Since I'm not getting any reso...
Apr 23, 2023 by Milind Singhal
Pepperfry.com - Defective product Closed
I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Request item to be serviced as it i...
Apr 22, 2023 by Pranav Audhkhasi
Pepperfry.com - Furniture is damaged and termitid within 9 months Open
I have made a complaint on **th March ****, Order ID ********* - Henfrey Solid Wood * Seater Dining Set in Rustic Teak Finish By Amberville....
Apr 06, 2023 by Rajani Rohan Rane
Pepperfry.com - Wrong item delivered Open
I have ordered * wardrobe (Joyce * Door Wardrobe in Classic Walnut Finish, By @home) Brand from pepperfry. In the picture width was mentioned as ** inch, but when i received that it was ** inch only. I have raised return request on **th and ca...
Mar 17, 2023 by Abhay Kumar
Pepperfry.com - Pathetic customer service and return policy Closed
ORDER NUMBER-*********/********* Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the produ...
Feb 02, 2023 by bhawna sharma
Pepperfry.com - Product not being replaced Closed
Ordered a wall painting … I have requested for a return and it’s been more than * days no action has been taken yet. When I called customer care was assured someone will call back but that has not happened either. ...
Jan 31, 2023 by Nidhi Sharma
Pepperfry.com - Getting no refund replacement from Pepperfry com Open
Hi Team, I bought an office chair online worth ****/- Rs from Pepperfry.com in Mar **** which had a * year warranty. The product has proved to be of poor quality and the back of the chair broke just within * months. I have tried reaching out t...
Nov 22, 2022 by Kartikay Patel
Pepperfry.com - Pepperfry delivered a sagging mattress and denied replacement or return and refund Open
We ordered a mattress on October **th, **** and it was delivered on **th October, ****. The mattress was delivered to us rolled up, with sagging more than * inches and with a yellow stain. Their website says it will be delivered Flat, and als...
Nov 07, 2022 by Rachana K P
Pepperfry.com - gmail com Open
They didn't provide the resolution of my sofa from last * month.They accept the problem that sofa is suppressed even though they are not resolving it. Order I'd : *********...
Sep 10, 2022 by Rahul Bhardwaj
Pepperfry.com - Poor Quality Product Replacement Refused Open
I bought a Daiki King Size Bed With Box Storage by Mintwud for Rs **,*** on ** July, ****. Within two months of purchase the product has been damaged twice. Earlier I availed a repair option (** July,****) but it seems the product is of sub par...
Sep 02, 2022 by Arun Kumar Singh
Pepperfry.com - Difference between item and image on website Open
The curtains that I recieved were very different from the images on the website. Both are pink, but the shade is completely different. Despite repeated requests to consider a return, Pepperfry completely refused to accept return and continues t...
Apr 08, 2022 by Shweta Luthra
Pepperfry.com - Damaged shoe rack and seating Closed
Im quite disappointed with this shoe rack from Pepperfry. I’m attaching the pics of the same. Quality is not as expected and definitely not what I saw on the Internet. Very poor quality and customer service. The whole shoe rack looks ver...
Feb 02, 2022 by Natasha
Pepperfry.com - Faulty product received from Pepperfry Open
Received Dining set from Pepperfry.com with poor finishing, cracks. Some chairs differ in height from other chairs. ...
Dec 21, 2021 by VIBHU KINGER
Pepperfry.com - Poor Services of Pepperfry Closed
I have ordered Zuri bed from pepperfry which of Brand home centre. After ** days of waiting, i finally receive the product but while looking at the product boxes invoices attached. They are showing names address of different customer. I contact...
Dec 14, 2021 by Sudhanshu
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Questions about Pepperfry.com
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How to contact Pepperfry.com?
What is Pepperfry.com office address?
TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West),
Mumbai 400070
Pepperfry Limited
Pepperfry House, Next to UHDE House,
Opp. Cipla R&D Centre,
LBS Road, Vikhroli (West),
Mumbai – 400083,
Maharashtra.
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