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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Indigo Airlines?
If you are not satisfied with Indigo Airlines, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Indigo Airlines and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Indigo Airlines
But before filing a complaint, you should
a. Contact the customer support of Indigo Airlines first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Indigo Airlines - Damage of luggage Open
My flight on **/**/** from to Goa via Delhi, with connecting flight PNR No T*Q*MH, I experienced disappointment upon discovering my luggage was broken during transit in Delhi. I requested for a NEFT of Rs****/- but didn't get a fund till da...
Apr 20, 2024 by Ishman Singh
Indigo Airlines - Luggage damaged Open
Luggage damaged by airline. Airline is not paying damages as per govt rules....
Apr 17, 2024 by Pushpraj singhvi
I had reached Chennai airport, I had to catch Indigo airlines flight, during boarding pass issuance, the customer service executive said, there are * transferring flights, one from chennai to mumbai, where you have aisle seat and from mumbai to...
Apr 06, 2024 by G Jayalakshmi
Hi, My boarding date was on **-**-**** on Flight *E ****. So I went inside for Security checkin. I carried sweets with me (rosogolla). ● During the Security check in, the Lady police officer didn't allow me to Carry the sweets. Also she...
Mar 11, 2024 by Dipika Khan
Indigo Airlines - Was not allowed to onboard flight Open
want to escalate and need help with my visit at Mumbai airport on **th Feb. I was not allowed to travel / onboard flight because of not being ** mins prior. I understand that I was a bit late and was at counter at *.**pm instead of *.**pm. Be...
Feb 21, 2024 by Babu Pujari
Indigo Airlines - Refund is not provided by Indigo Airlines in medical emergency Closed
I couldn't travel on my flight from Lucknow to Bangalore on * Feb **** because my daughter (** months age)was not well. She was suffering from diarrhoea and doctor advised medicine and rest for her. So I called customer care stating that due ...
Feb 20, 2024 by Shoaib Ahmad
Indigo Airlines - Charged for a rescheduled flight seat which was cancelled due to bad weather Closed
On **/**/****, Mumbai to Chandigarh flight was cancelled to due bad weather and when we rescheduled it with their another flight which was connecting from Mumbai to Nagpur and then Nagpur to Delhi. We were asked to pay *** for * seats from Mumb...
Jan 22, 2024 by Zuber punjabi
Indigo Airlines - FLIGHT DELAYED I MY CONNECTION FLIGHT WAS MISSED Closed
i was booked aflight, from TASHKENT DELHI the travel date ** JAN **** the actual ETD - *:** AM - ETA - *:** AM the flight was departed from tashkent *:** am its too late, so my connection flight was missed due to delay from ailine sid...
Jan 15, 2024 by SIBIL RAHEEM VAYYATTUTHIRUTHUMMAL
Indigo Airlines - Flight cancelled but no alternate flight allowed Closed
*E *** was cancelled but they did not allow alternate flight. It costed me business meeting cancellation and overnight stay in Coimbtore which costed me **,*** Rs. flight *E *** from CJB to BOM on **Dec**** is cancelled due to bad weather at ...
Dec 26, 2023 by Sandip Chintawar
Indigo Airlines - Harassment Complaint against Indigo Airlines Open
My name is Amit Kalra, and I would like to take legal action against Indigo Airlines for the harassment and inconvenience caused due to flight delay *E-** scheduled to depart from Delhi to Istanbul at **:** am on **th Dec ****. The flight was f...
Dec 18, 2023 by AMIT KALRA
Indigo Airlines - Rechedule of flight Closed
I wanted to reschedule my flight from kanpur to mumbai from **th to **th Dec. I went to the payment page to pay the rechedule charges. I clicked on review booking to confirm. The page automatically directed to home page to enter the details aga...
Dec 11, 2023 by Yasir
Indigo Airlines - Flight delayed by 3 hours and 45 minutes Open
Indigo *E ***, staff kept lying about the non availability on Main pilot and delayed the flight by * hrs and ** minutes. I had to travel further *-* hrs from delhi for my home for some personal emergency. Faced a huge mental trauma due to delay...
Dec 05, 2023 by Pankush
Indigo Airlines - Denied boarding due to webcheckin which was behind a paywall Open
Date: ** Oct **** Location: Guwahati Airport I booked flights to Leh *E-**** via Delhi *E-**** from Guwahati Airport through Paytm. As the airline enforces mandatory web-checkin, i tried to lookup for the same and realised that it's behind ...
Oct 09, 2023 by Aravind S
Indigo Airlines - Refund not credited Open
Hello, this is Ashutosh Agarwal . My wife and Sonam Khandaka traveled from Andaman Port blair to Kolkata to Jaipur. On ** August ****. When we arrived in jaipur and collected our luggage from conveyor belt Number *, We noticed our Samsonite Sui...
Oct 05, 2023 by Ashutosh Agarwal
Indigo Airlines - Missed Flight non cooperation of IndiGo employees at Jammu airport Closed
I, Dilbhag Singh, booked IndiGo flight ticket from jammu to Srinagar afternoon flight. Unfortunately i late by minutes of boarding, i missed the flight. But the more hurting fr me that after me * more passanger they give permission for bording ...
Aug 31, 2023 by Dilbhag Singh
Indigo Airlines - Being charged more cancellation fees Closed
BS*LV* was booked using indigo app. I used my company details while booking and was issued GST invoice. I being a corporate member expected that I will be charged flat *** rupees cancellation fees but customer care personnels are saying i...
Jul 16, 2023 by Chandan Kumar
Indigo Airlines - Complaint regarding Unsafe Wheelchair Assistance During Recent Travel PNR Closed
I am writing to express my deep concern about a distressing incident during my recent travel with Indigo. As a passenger with a *-month-old baby, I requested wheelchair assistance for a safe and convenient experience. However, what unfolded was...
Jun 13, 2023 by Sunayana Agarwal
Indigo Airlines - Refund of ticket price pnr no awdq6m Closed
I work as a Regional Manager...
Jun 06, 2023 by Parijath Dash
Indigo Airlines - AC Not working Inside the flight Open
This is with regards to Flight Number *E *** from Hyderabad(HYD) to Chennai(MAA) (*:**-*:**) with PNR Number ZUUB*N seat (**D). I had travelled in this flight on **/**/**** and I regret to inform you that AC in the flight was not working throug...
May 19, 2023 by Visvesvaran Vaidyanathan
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