File a Complaint against Air India Express
Case Details
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India Express?
If you are not satisfied with Air India Express, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India Express and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India Express
But before filing a complaint, you should
a. Contact the customer support of Air India Express first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India Express - I reached on time but didnt allow me to board the flight Open
I had a flight on ** April from Bangalore to Ayodhya(FZ*BJV) at *:** am. I had already done web check-in and had the boarding pass with me.I reached the airport luggage check in at *:** am but staff told me to go that counter and wasted my tim...
Apr 19, 2024 by Shoaib Ahmad
Air India Express - Full Refund Not Issued Open
I booked my (Delhi to Guwahati) flight ticket from www.ixigo.com on March *, **** at *:** p.m. I paid Rs. **** INR for the ticket, including the payment for seat. Later, I realised that I have booked the flight for wrong date and cancelled i...
Mar 30, 2024 by Naveenjot Sodhi
Air India Express - Refund not given fully Closed
I had cancelled a ticket with air India express within ** hours of booking it and the flight was scheduled ** days later from the day of cancellation. I was supposed to get full refund as per DGCA rule... But have received only partial amount. ...
Feb 04, 2024 by Samatha
Air India Express - Bagage lost Open
Dear Sir, I am here by writing this complain against lost my baggage during flight boarding from lucknow to mumbai by flight no. IX**** of air india express PNR CY*Z*R. We went for tour and now baggage is Missing by airlines I lost my every...
Dec 28, 2023 by Shivani Mishra
Air India Express - Missed my connecting flight due to delay by the original flight Closed
My Air India Express flight from Guwahati to Delhi was delayed by *:** hours which made me miss my connecting flight from Delhi to Udaipur. I had to book a new flight as it was important I make it for my meeting at Udaipur on the same day! ...
Dec 27, 2023 by Harshit Agarwal
Air India Express - Cumpulsory Charged for Seat Closed
I was travelling from Bhubneshwar to GOA on corporate ticket, Flight No. I* ****BBI to BLR amd Flight No.I* ***, my self was charged for allocating the seat stating that no free seat is availabe . Where actually many seat free seat were availab...
Dec 09, 2023 by PRASAD AMBEKAR
Air India Express - Unfair Baggage Charges and Lack of Transparency PNR Open
At the outset, I must convey my dissatisfaction with the check-in process at the airport, particularly concerning the handling of additional baggage charges. The information provided on the website regarding the baggage charges was not clear an...
Dec 04, 2023 by Vikram Kumar Jalalpuram
Air India Express - Flight was delayed by 3 45 minutes but there was no message by the team Closed
Time loss and there was kiosk at the airport....
Nov 19, 2023 by Divya kumar singh
Air India Express - Seats and Aircraft Changed without prior intimation Open
My PNR BZD**C from Bengaluru to Trivandrum on **th November ****. Seats booked were **A, **B and **D. When we got into the flight, we were surprised to see that seat number **D did not exist. Only when we enquired with the crew did we know that...
Nov 15, 2023 by Venkatesh DK
Air India Express - Trend of delay in Flight and came to know about status while on airport Closed
They shared an update about a delay by one hour on WhatsApp. The delayed time was *:** pm but when reached airport got to know at * pm that flight is still in Hyderabad and they said that we can't confirm the time right now.Means no update and ...
Nov 14, 2023 by Yogita
Air India Express - Flight delay not informed Closed
I booked flight on ** Aug **** from TRV - DMM at **:** pm and the flight is delayed * hours. We didn’t get any notification from airlines staff regarding the delay before scheduled departure time. In online it shows flight is delayed- on ai...
Aug 16, 2023 by Asif
Air India Express - My Baggage damaged Closed
Dear Sir, Madam, On **.**.**** I flew with air india express from Doha to Cochin. This concerned flight flight number IX-*** PNR-A*C*PP. Upon arrival, my baggage came off the conveyor weal damaged. corner bottoms damage. At Cochin Internati...
Jul 10, 2023 by Ajimal Ashraf
Air India Express - Airlines miscoordination in shifting a medical supported patient Open
My father was admitted in a hospital at Muscat due to breathing issue and kidney failure, he was in the ICCU till the date of transferring. We have booked him a ticket in Air India Express, with wheel chair support and * oxygen cylinders with m...
Jul 04, 2023 by Lilash Vamadevan
Air India Express - Meals not provided Open
The air hostess not providing meals that were included in my ticket booking. She told she didn't get proper information from airlines...
Jun 11, 2023 by Muthukumar balasubramanian
Air India Express - Beoken seat Closed
This is to inform boarding flight : PNR : QZE*UV(Air Asia ) Sector: Pune-Lucknow Date: **Apr****, **:**. Seat No. **C is broken not going back i requested to change along with my wife my seats. This has caused hassle i have not been all...
Apr 19, 2023 by Mohd Khalid Siddiqyi
Air India Express - Damaged baggage Closed
I was traveling from Dubai to Indore in Air India express, arrived at Indore on **th April **** at **pm As soon as I collected my check in luggage I saw my new bag was broken the wheel and the part where it's attached to the bag is completely ...
Apr 16, 2023 by Prakash Valecha
Air India Express - Abrupt flight cancellation IX795 Open
I had booked a flight ticket from CNN to KWI on ** January ****. (Flight No. IX-***) Unfortunately, yesterday afternoon, on ** January ****, ** hours before departure, I received an email from Air India Express informing me that the flight was...
Jan 18, 2023 by Joice Peter
Air India Express - Management negligence Closed
Three flight should be land in mangalore airport landed in bangalore airport now air in express management not allwoing any flight to return back to Mangalore...
Jul 25, 2022 by Yathish
Air India Express - DENIED CHECKIN COMPLAINT OF AIR INDIA Open
I am writing this complaint to Air India that on the date of journey which is **th June, ****; I was not allowed to check-in at the IGI Airport by the staff of the Air India at the Airport. I reached the check-in counter of Air India, the staf...
Jun 23, 2022 by SATISH KUMAR
Air India Express - REFUND Open
Dear Sir/Madam This is Daniel Alonso, a Spanish citizen living and working in India. I am writing to express my complete disatisfaction with the poor customer support service we have received from Air India Express. After several e-mails, th...
Dec 24, 2021 by Daniel Alonso
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